It looks like you're new here. If you want to get involved, click one of these buttons!
Hello,I would like to share with everyone the bad experience that I have had with this game.I have bought an item from the auction house with a precious soulstone inside. A player made the soulstone for me and I bought the helmet with the soulstone in it from auction house.I have left the item in mailbox for 3-4 days and then the item dissapeared, I had no email in my mailbox, but the mailbox was indicating that i have 2 emails: https://gyazo.com/330539dc70c777437665c5e919b757a0See the "RECEIVED MAILS 2" in top right corner, but showing actually no emails.I opened a ticket and they said that I bought no such item that I described.Then I asked them to show to me a print screen of the item that I bought using transaction number which I took from the my account from the website.They told me that the matter was solved and refused to continue to help.I opened other tickets and they said that again that the issue was answered, but they never told me what happened to my item and threatened me that if I don't stop, they will ban me.I am currently #1 player on Zephiros EU (https://gyazo.com/41390464e1519162a5f0648fa3a22d41), but I cannot trust a company that scams people and has no interest in fixing their own bugs and then threatens their players.I will post this on all possible websites and I will probably uninstall this garbage game.BEWARE of this scam company!!! One day you will like the game, pay some money for it and the next day you will see an item disappear and you will be ignored by their support !!!From all the games that I played so far, I have never been treated like garbage like I am now.LATER EDIT: A GM intervened and solved this issue