Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Guild Wars 2 - Bill Murphy - ArenaNet and the Wisdom of Not Doing Anything - MMORPG.com

SBFordSBFord Associate Editor - News ManagerMMORPG.COM Staff LegendaryPosts: 30,103

imageGuild Wars 2 - Bill Murphy - ArenaNet and the Wisdom of Not Doing Anything - MMORPG.com

ArenaNet should be having a good time. The latest update to the Path of Fire expansion came out, it was universally acclaimed by media and players. They’ve scored a win, and regained momentum. But then… well, then an employee spoke out on Twitter. And then the President made an example of her, and another employee. And now ArenaNet is in the middle of a PR blunder of its own creation.

Read the full story here


¯\_(ツ)_/¯ 


«13456723

Comments

  • SBFordSBFord Associate Editor - News ManagerMMORPG.COM Staff LegendaryPosts: 30,103
    Since I get to read this stuff as I post it, all I can say is nicely done @billmurphy !

    My favorite comment in all of this that, I believe, should be shouted from the rooftops:

    "I’ve spoken with several former employees of ArenaNet and they’ve all told me the same thing: MO is not the hero Guild Wars fans make him out to be. Quite often, it’s the opposite: he’s a founder and the company president, but there’s a reason he’s the only founder left at the company. There’s a reason many of the people who were responsible for the sky-high dreams of Guild Wars 2 left for other studios. There’s a reason that MO’s the only founder left."
    ElquinNeonSaruMicro_CutsTemp1234necrolockYashaXdruezAsmodeuXJeleenaDakeruand 24 others.

    ¯\_(ツ)_/¯ 


  • KajidourdenKajidourden Member EpicPosts: 2,361
    This whole thing is incredibly simple.  Don't do stupid shit that besmirches the company you work for.

    People have before, and will continue to be fired over PR.
    BillMurphySBFordNeonSaruElquinKalafaxhalldorrBitterClingerPhrysjorandsunMisterZebuband 65 others.
  • RidrithRidrith Member RarePosts: 505
    I don't like Jessica Price and frankly I'm glad she was removed from the team. Her commentary on TB's death was out of line and disgusting. If you're going to act like a garbage human being, you should be treated like one. She may not have been fired or caught flack for that comment from A-Net but she certainly should have. It's all the better she finally got called out for being unprofessional and got canned for it.

    You can disagree with someone's views. You can straight up not like that person but touting their death in a way that leaves it open for discussion or to try to further your agenda, whatever it might be is gross. All I can say is that I'm glad she's no longer around to do harm.
    NeonSaruMicro_CutsSaint_HerbiePhryZenislavBillMurphyElquinkrevraXarkoTemp1234and 37 others.

    The Iron Circle Guild - | PC Gaming | Tabletop Gaming | Good Company!
  • BillMurphyBillMurphy Managing EditorMMORPG.COM Staff LegendaryPosts: 4,444
    This whole thing is incredibly simple.  Don't do stupid shit that besmirches the company you work for.

    People have before, and will continue to be fired over PR.
    And yet, the President can't be fired by anyone except maybe NCSoft itself. 
    SBFordNeonSarusimsalabim77marganculosTemp1234necrolockdruezJeleenaseamonkey001alkarionlogand 19 others.

    Try to be excellent to everyone you meet. You never know what someone else has seen or endured.

    My Review Manifesto
    Follow me on Twitter if you dare.

  • DarthturkDarthturk Member UncommonPosts: 8
    Im not really sure why you would even make this article, it serves no purpose other than to create drama on this site. Its not like any pleasant conversation or discussion will ever come from stuff like this.
    pantaroElquinTemp1234necrolockScotSabracCyber_wastelandWarhawke80Reyone1AsmodeuXand 39 others.
  • ElquinElquin Member UncommonPosts: 47
    There was nothing in his critique to illicit "clapping back". She could have handled the situation responsibly, but chose not to and in doing so, put ArenaNet in a bad position. Damned if you do, damned if you don't. It could have been handled differently, but in the end... There's only one person who is responsible for what happened and that's JP.
    BillMurphyhalldorrTemp1234YashaXnecrolockSabracRorhcBuccaneerLeiloniZenJellyand 20 others.

    Playing- GWII.
    Played-VSoH, EQII, DF, PotBS, AC2, UO, AO, FFXI, WoW, EQII, DDO, KO, VSoH, CoH/CoV, LOTRO, GB, SWG, TR.

  • xelrahxelrah Member UncommonPosts: 39
    Only surprising part is that she wasn't fired earlier looking at her twitter feed. I would not like to work with person who openly admits to being happy about someone's death after long struggle with terminal cancer, among other things.
    ZenislavNeonSaruElquinTemp1234YashaXnecrolockRinswind89PhaedruslivesRorhcBuccaneerand 20 others.
  • Panther2103Panther2103 Member EpicPosts: 4,561
    In the article you state that the person tweeting at her wasn't antagonistic, but she should be able to clap back? Why can she be rude if the person wasn't being antagonistic. Also it might be her personal Twitter account, but it isn't like she is just being rude on her twitter with the company listed on there, she is literally talking about the game she works on, and being obnoxious and rude towards fans discussing said game.

    Maybe she shouldn't have been fired. But at the same time what could they do?

    She has had some pretty gross tweets in the past, and this isn't much different. People are allowed to discuss how they feel about things, but if you are working for a company and discussing that companies specific practices or games, then the ball is in their court with what the response is. This wasn't unjustified, this shouldn't be as big of an issue as it's becoming.
    BillMurphyhalldorrElquinTemp1234necrolockTorvalsausagemixDakeruBuccaneerLeiloniand 13 others.
  • MisterZebubMisterZebub Member EpicPosts: 2,848
    edited July 10
    Then an employee spoke out on Twitter my arse. Don't equate a spoiled little jerk making an ass of themselves on social media by trying to destroy an innocent fan out of some misguided sense of entitlement with somehow being a revolutionary like fucking Che Guevara. The gaming media really fucked up with this story by not having the guts to label an asshole an asshole sadly due to engaging in the very thing they strove to avoid, gender discrimination. 
    Post edited by MisterZebub on
    MadFrenchiePhryElquinTemp1234YashaXnecrolockSabracWarhawke80druezAsmodeuXand 24 others.


    "I wanna fly
    Can you take me far away
    Gimmie a star to reach for
    Tell me what it takes
    And I'll go so high
    I'll go so high
    My feet won't touch the ground
    Stitch my wings
    And pull the strings
    I bought these dreams
    ....That all fall down"

  • ZenislavZenislav Member UncommonPosts: 86
    Woman is psycho that brings her own personal agenda and political opinions where she should not. What is deal with all this white knighting? Would media be this vocal if man was fired for similar reasons?
    NeonSarumarganculosElquinWalkinGlennTemp1234YashaXnecrolockdinognWarhawke80AsmodeuXand 19 others.
  • BillMurphyBillMurphy Managing EditorMMORPG.COM Staff LegendaryPosts: 4,444

    Elquin said:

    There was nothing in his critique to illicit "clapping back". She could have handled the situation responsibly, but chose not to and in doing so, put ArenaNet in a bad position. Damned if you do, damned if you don't. It could have been handled differently, but in the end... There's only one person who is responsible for what happened and that's JP.



    I agree, there was nothing to clap back at for Delroir. But someone in my circles put it well: "It's like she has PTSD from dealing with crap in this industry". Make no bones about it, as many devs (male or female) can attest - dealing with the hate and death threats while making games is a very real stress. Which is just nuts.
    SBFordTemp1234YashaXnecrolockScotRobsolfOctagon7711alkarionlogysquare21Gobstopper3Dand 9 others.

    Try to be excellent to everyone you meet. You never know what someone else has seen or endured.

    My Review Manifesto
    Follow me on Twitter if you dare.

  • BitterClingerBitterClinger Member UncommonPosts: 422
    You know why companies have community managers to interface with customers instead of just allowing developers to do it? Because they'd rather fire a community manager for saying stupid stuff than a developer. Price's reaction to this entire situation tells me she was probably "on the bubble" at Anet, and they were just waiting for an opportunity to cut a problem employee.
    BillMurphySBFordElquinTemp1234necrolockTorvalOctagon7711seamonkey001ganoesz12Derpangedand 7 others.
  • BillMurphyBillMurphy Managing EditorMMORPG.COM Staff LegendaryPosts: 4,444

    Zenislav said:

    Woman is psycho that brings her own personal agenda and political opinions where she should not. What is deal with all this white knighting? Would media be this vocal if man was fired for similar reasons?



    I would be writing the same article, yes.
    NeonSaruSBFordmarganculosTemp1234necrolockRobsolfetharnEponyxDamorysquare21Threatlevel0and 9 others.

    Try to be excellent to everyone you meet. You never know what someone else has seen or endured.

    My Review Manifesto
    Follow me on Twitter if you dare.

  • AeanderAeander Member EpicPosts: 2,681
    This shouldn't even be controversial. The fastest way to get fired at any company is to disrespect customers. That is what JP did. That is why she was fired. End of story.
    AoriNeonSarumarganculosElquinTemp1234YashaXnecrolockMicro_CutsSabracReyone1and 28 others.
  • BillMurphyBillMurphy Managing EditorMMORPG.COM Staff LegendaryPosts: 4,444


    You know why companies have community managers to interface with customers instead of just allowing developers to do it? Because they'd rather fire a community manager for saying stupid stuff than a developer. Price's reaction to this entire situation tells me she was probably "on the bubble" at Anet, and they were just waiting for an opportunity to cut a problem employee.



    There is merit to this too. We don't know what else might have been at play here. This could have been a "straw" that broke the camel's back.
    Temp1234necrolockPhaedruslivesGobstopper3Dwingooddjnj2000Thupli

    Try to be excellent to everyone you meet. You never know what someone else has seen or endured.

    My Review Manifesto
    Follow me on Twitter if you dare.

  • thunderCthunderC Member EpicPosts: 1,948
    Another article on this crazy woman who got fired from A-Net, Wasn't the last thread of 12 pages of circle jerking enough? She got what she deserved . Gaming Journalist need to stick to GAMING , If you want to talk politics get a job at one of the major news stations or apply to the Washington Post.
    NeonSaruElquinnecrolockSabracWarhawke80etharnRorhcforcelimaohgodtherats707alkarionlogand 12 others.
    “Those who control the present, control the past and those who control the past control the future.”
    ― George Orwell, 1984


  • BillMurphyBillMurphy Managing EditorMMORPG.COM Staff LegendaryPosts: 4,444
    Aeander said:
    This shouldn't even be controversial. The fastest way to get fired at any company is to disrespect customers. That is what JP did. That is why she was fired. End of story.
    I don't think it's that simple in this case. And then why was Fries fired? He was, for all I can surmise, loved by both fans and AN employees. Just to CYA and not get a law-suit for discrimination perhaps? The whole thing stinks, and has potential implications for devs at all companies moving forward. 

    NeonSaruSBFordforcelimaElquinTemp1234necrolockAyinalkarionlogEponyxDamorysquare21and 8 others.

    Try to be excellent to everyone you meet. You never know what someone else has seen or endured.

    My Review Manifesto
    Follow me on Twitter if you dare.

  • MadFrenchieMadFrenchie Member LegendaryPosts: 6,526
    edited July 10
    I disagree about it being a PR blunder.  Other than the game media itself, the overwhelming response seems from my reading to have been that ANet did what was necessary to avoid a PR blunder.

    Everything we've seen, when looked at objectively, not as some gender-specific overarching societal controversy, but as a simple employee to customer reaction, screams she was utterly wrong.  You don't try to put a polite customer on blast in the public space unless the actions they took were objectively awful (and, I would go further and say are wholly unrelated to the specific criticism of your company's product).  Period.  End of story.

    I have as much sympathy for the plight of anyone who isn't a white heterosexual male as anyone, but you cannot ignore the objective facts of the event as it unfolded.  These types of articles and the gaming media's response in general are the very reason terms like SJW and feminist have garnered a negative connotation.  This is why trust in mainstream media is at an all-time low in America.

    You can't fight fire with fire here (EDIT- note this sentence and final paragraph are referring to Price's response, not necessarily the media's coverage).  Specifically when that fire is not even controlled, but sprayed about ignorantly, setting the entire village aflame with no regard as to who gets burned.
    Post edited by MadFrenchie on
    BillMurphyRidrithElquinMisterZebubNephethTemp1234YashaXnecrolockScotTorvaland 23 others.

    image
  • simsalabim77simsalabim77 Member RarePosts: 1,603
    edited July 10
    She was rude and forced gender politics into a discussion where it had no business being. She continues to force the gender politics story as the driving reasons all this happened. Not only that, but she has a track record of being extremely inflammatory and toxic. She should not get a pass or sympathy because she is a loud modern feminist. Her male colleague was also fired for being involved, but I haven't seen too much of a focus on him. I wonder why? 

    What terrible gender struggle caused this woman to be fired?  
    A male fan disagreed with her. 

    I feel sorry for all feminists who have idiots like her representing their cause. It cheapens everything feminism stands for, and is insulting to women who actually fight for equality. 
    Post edited by simsalabim77 on
    BillMurphyElquinTemp1234YashaXnecrolockSabracRnjypsyJeleenaBuccaneerEponyxDamorand 13 others.
  • BillMurphyBillMurphy Managing EditorMMORPG.COM Staff LegendaryPosts: 4,444
    These types of articles and the gaming media's response in general are the very reason terms like SJW and feminist have garnered a negative connotation.  This is why trust in mainstream media is at an all-time low in America.

    You can't fight fire with fire here.  Specifically when that fire is not even controlled, but sprayed about ignorantly, setting the entire village aflame with no regard as to who gets burned.
    I'm actually trying to look at it from all sides. And it seems to me that the only person who really got "hurt" from all this may have been Peter Fries. 
    Belphgor917MadFrenchieElquinReyone1AyinEvilGeekMaddog666wingooddjnj2000BasherXand 8 others.

    Try to be excellent to everyone you meet. You never know what someone else has seen or endured.

    My Review Manifesto
    Follow me on Twitter if you dare.

  • AoriAori Member EpicPosts: 4,050



    Aeander said:

    This shouldn't even be controversial. The fastest way to get fired at any company is to disrespect customers. That is what JP did. That is why she was fired. End of story.

    I don't think it's that simple in this case. And then why was Fries fired? He was, for all I can surmise, loved by both fans and AN employees. Just to CYA and not get a law-suit for discrimination perhaps? The whole thing stinks, and has potential implications for devs at all companies moving forward. 




    Fries is a gray area for me but I'm almost sure it was made to ease Prices firing which is a bit of an ugly thing. He was rather combative though and his tweets were removed to try and scrub the evidence, so I don't know how I really feel about it.

    I completely agree that Price should have fired though, this has always been a standard in employment, rarely are second chances given in such a scenario.
    MadFrenchieBillMurphyElquinnecrolockWarhawke80Rorhcysquare21Threatlevel0Wylfinfomatzand 2 others.
  • MowzerMowzer Member UncommonPosts: 37

    SBFord said:

    Since I get to read this stuff as I post it, all I can say is nicely done @billmurphy !



    My favorite comment in all of this that, I believe, should be shouted from the rooftops:



    "I’ve spoken with several former employees of ArenaNet and they’ve all told me the same thing: MO is not the hero Guild Wars fans make him out to be. Quite often, it’s the opposite: he’s a founder and the company president, but there’s a reason he’s the only founder left at the company. There’s a reason many of the people who were responsible for the sky-high dreams of Guild Wars 2 left for other studios. There’s a reason that MO’s the only founder left."



    I strongly dissagree. By including that paragraph, which is just a thinly veiled character assassination to try and strengthen his argument, he lowered himself to that of which he speaks of, and is very poor form and very unprofessional.
    Temp1234YashaXnecrolockMisterZebubWarhawke80RexKushmanJeleenaDakeruBuccaneerEponyxDamorand 11 others.
  • forcelimaforcelima Member UncommonPosts: 230
    Thanks i'm going to go buy more gems every time one of these pieces get published.
    ElquinmaskedweaselnecrolockMisterZebubScotSabracWarhawke80Reyone1PhaedruslivesDakeruand 7 others.

    Pre-release:
    -"Trion is the best publisher XL could have found for AA"
    -"AA will be different in the west, Trion won't mess it up"
    -"Trion's ArcheAge"
    -"Trion will make their own decision according to what's best for AA on the western market"
    -"Trion has total control, it will literally be a different game over here"

    Post-release:
    "People have to learn that it's not Trion's game and that there is little they can do".

    -Volgore

  • MadFrenchieMadFrenchie Member LegendaryPosts: 6,526
    edited July 10
    These types of articles and the gaming media's response in general are the very reason terms like SJW and feminist have garnered a negative connotation.  This is why trust in mainstream media is at an all-time low in America.

    You can't fight fire with fire here.  Specifically when that fire is not even controlled, but sprayed about ignorantly, setting the entire village aflame with no regard as to who gets burned.
    I'm actually trying to look at it from all sides. And it seems to me that the only person who really got "hurt" from all this may have been Peter Fries. 
    I don't disagree, but if Fries wants to place blame, he has to start where the blunder began, which rests squarely on the shoulders of Price.
    Post edited by MadFrenchie on
    BillMurphyElquinTemp1234YashaXnecrolockAyinEponyxDamorforcelimaThreatlevel0Rain_Deathravenand 1 other.

    image
  • immoralthangimmoralthang Member UncommonPosts: 115
    edited July 10
    Price listed her current employer (at the time) on a personal social media account and attacked a well-respected member and A-Net partner of the community. She also inappropriately used sexism as an excuse for her offensive comments. She demonized a huge portion of the playerbase. Is there a mob mentality and a toxic element in GW2? Absolutely. Every online community has such behavior and often is the most vocal. The way a company and its representatives address it is the key. Price fed the trolls and actually accomplished the opposite of what she intended. When you are in a creative field and detail your thought process on the Internet for all to see, of course you are going to get criticism and feedback.If she would have taken the high road and directed the community member to the proper channels to offer feedback, this whole predicament could have been avoided. She tarnished ArenaNet’s brand and most employers consider that enough of a serious offense to warrant termination.

    The moral of the story is do not mix your personal social media activity with your professional one. I’m not celebrating her being fired but the fallout of keeping Price around would create more problems than letting her go.
    Post edited by immoralthang on
    BillMurphyElquinTemp1234necrolockSabracsausagemixAyinysquare21fasthoofSedrynTyrosand 8 others.
Sign In or Register to comment.