All I ever hear from fans is that these Crowdfunded games (almost all years late) could not possibly offer refunds because it would cripple the game. It was repeated so often that I even bought into it. But now we have ACTUAL numbers from a developer of a Crowdfunded game that refutes that.
Camelot Unchained has offered refunds since they started. Yes, they are massively late. And no, this does not excuse that... but the fact that I can simply ask for, and receive my money back has made all the difference to me in how I treat their delays. A day or two ago, Mark Jacobs posted that their refund rate is a measly 3.8%. That is simply amazing when you consider that they do not even challenge you. If you request a refund they grant it.
“Our refund percentage is at 3.8% of total pledges. That’s a really small number, especially after 5 years. You know that we are still paying refunds and still have a no questions asked policy. We’re slow, but we always pay off and don’t make people jump through hoops. The last two months we’ve seen a more than doubling of number of new pledges. In June, we’ve received almost 4x the number of donations in January.”
I hope more of these developers take note and follow suit. It's only fair, especially if you are YEARS late in delivery. Have the confidence in your product to be able to stand behind it.
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Starvault's reponse to criticism related to having a handful of players as the official "test" team for a supposed MMO: "We've just have another 10ish folk kind enough to voulenteer added tot the test team" (SIC) This explains much about the state of the game :-)
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
My ignore list finally has one occupant after 12 years. I am the strongest supporter of free speech on here, but free speech does not mean forced listening. Have fun my friend. Hope you find a new stalking target.