From the Kickstarter
page we can see that Intrepid Studios has made a public promise to refund all backers in full if the game does not launch.
The exact wording: * And finally, in the case that Ashes of Creation does NOT launch, we promise to refund all backers in full.
This is a very generous promise and it does not specifically say "Kickstarter backers" but "all backers in full".
Naturally, I have a few questions.
- What constitutes a "game launch" in the eyes of Intrepid?
- If the game is not playable are we eligible for a full refund?
- What if we backed the game outside of Kickstarter and would like a full refund - if it doesn't launch?
- What time frame should be applied to this promise? (The game could be delayed indefinitely and one could argue it still "intends" to launch. However, at some point in time it is not unreasonable to believe the game "isn't going to launch.")
- If there is no time frame applied should there be a reasonable numbers of "delays" applied before we are eligible for a refund?
- How many "delays" are acceptable before all backers are refunded in full?
- Are we allowed to request refunds at this time or when we feel the game has been in development for too long and hasn't launched in a reasonable amount of time?
I feel that these are all important questions that should be addressed promptly. On one hand, it will improve the sales of pledges if players know they are guaranteed to get their money back. On the the other hand, we need clarification regarding when we can deem the game unable to launch and what constitutes a "launch".
What we know so far:
- In the very least we know that all Kickstarter backers will be 100% refunded if the game doesn't "launch."
- This refund is unconditional for Kickstarter backers meaning a full refund regardless of backer level.
- As of December 2018 of this year, referencing the Kickstarter page, all Kickstarter backers should be eligible for a refund based on the stated delivery date of Dec 2018.