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Support tickets?

Marcus-Marcus- Member UncommonPosts: 1,004
how long does it take for arenanet to answer a support ticket?  I would like to rejoin the game, it's been awhile, and I can't remember my password, but to reset it, I'm suppose to remember, or have my original game serial number? Well that's certainly a first, but all right. 

I sent a support ticket several hours ago for help, with no reply.  

Comments

  • btdtbtdt Member RarePosts: 523
    edited March 2018
    They have 72 hours to respond to a ticket.  I'd venture a guess that is based on normal business hours.  So come Monday...


    Marcus-
  • Marcus-Marcus- Member UncommonPosts: 1,004
    btdt said:
    They have 72 hours to respond to a ticket.  I'd venture a guess that is based on normal business hours.  So come Monday...


    Wow.....

    ok, thanks for the help
  • SovrathSovrath Member LegendaryPosts: 30,722
    looking at the site, if you forgot your password, all you have to do is submit your e-mail, they will send you a link and you change the password.

    Just did it now to test it. so have at it.
    Like Skyrim? Need more content? Try my Skyrim mod "Godfred's Tomb." 

    Godfred's Tomb Trailer: https://youtu.be/-nsXGddj_4w


    Original Skyrim: https://www.nexusmods.com/skyrim/mods/109547

    Try the "Special Edition." 'Cause it's "Special." https://www.nexusmods.com/skyrimspecialedition/mods/64878/?tab=description

    Serph toze kindly has started a walk-through. https://youtu.be/UIelCK-lldo 
  • Marcus-Marcus- Member UncommonPosts: 1,004
    edited March 2018
    Sovrath said:
    looking at the site, if you forgot your password, all you have to do is submit your e-mail, they will send you a link and you change the password.

    Just did it now to test it. so have at it.
    I did that, but as I said for some reason, they want my original game serial number and the name of a character on my account. 

    Perhaps my my account was compromised? Though I was never notified. Maybe because it's been awhile since I logged in? no idea.  Never had this much difficulty trying to rejoin a game though.  
  • SovrathSovrath Member LegendaryPosts: 30,722
    Marcus- said:
    Sovrath said:
    looking at the site, if you forgot your password, all you have to do is submit your e-mail, they will send you a link and you change the password.

    Just did it now to test it. so have at it.
    I did that, but as I said for some reason, they want my original game serial number and the name of a character on my account. 

    Perhaps my my account was compromised? Though I was never notified. Maybe because it's been awhile since I logged in? no idea.  Never had this much difficulty trying to rejoin a game though.  
    I wouldn't hold your breath as this is the weekend. Maybe they outsource their customer service and it's the same 24/7 but they might not in which case it could be a bit. Pretty much what btdt said. sorry about that.
    Marcus-
    Like Skyrim? Need more content? Try my Skyrim mod "Godfred's Tomb." 

    Godfred's Tomb Trailer: https://youtu.be/-nsXGddj_4w


    Original Skyrim: https://www.nexusmods.com/skyrim/mods/109547

    Try the "Special Edition." 'Cause it's "Special." https://www.nexusmods.com/skyrimspecialedition/mods/64878/?tab=description

    Serph toze kindly has started a walk-through. https://youtu.be/UIelCK-lldo 
  • Marcus-Marcus- Member UncommonPosts: 1,004
    Approx. 15 hours, and during the weekend. 

    Better than I was starting to believe so I'll certainly take it.  
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