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Yesterday we launched the Surname Reservation system to great enthusiasm and excitement. Unfortunately, while most eagerly awaited the system for the purpose of reserving the surname they've established lore around, others decided to use this as an opportunity to abuse and harass another player.
This is unacceptable to us, and we're mortified that one of our most influential community members would gain joy out of making the life of someone else less enjoyable. Games are all about bringing happiness to others; an escape from reality and an opportunity to live a life we could otherwise only dream about. While we are fine with people playing vile characters, criminals, and deviants in-character, taking such behavior outside of the game represents a style of player we do NOT wish to cater to, nor plan to.
Earlier today we announced a potential policy change around pre-reserving peoples' online user names so that others could not snipe them as surnames. And while our intentions were good - to thwart would-be trolls, after discussion we've determined it infringes on the otherwise healthy, competitive nature of surname reservation. Indeed, a technical change to the name reservation system at this point would easily confuse our feeling of repulision against a clear act of trolling with an otherwise legitimate name reservation system.
So - in contradiction to the earlier posted announcement, we have decided NOT to pre-reserve user account names as surnames. We feel like such action would defeat the purpose of the influence table and thus render surname reservation less meaningful.
That said - we will ALWAYS stop trolling in its tracks whenever it is witnessed. No matter who does it, no matter their influentual or financial support for our studio. Because there is no amount of influence or financial backing worth creating a culture of misconduct or malevolence.
"You must not abuse, harass, threaten, impersonate, or intimidate other users of our Services or any employee, agent, or affiliate of Soulbound Studios...
and our Code of Conduct says this...
"3. Trolling: Trolling is a waste of everyone’s time, so don’t do it. Unless you are “being a troll” by roleplaying as the kind who live under bridges in the Fan Fiction and Roleplaying forum, just don’t do it. Doing so will result in disciplinary actions being taken, and potentially having your account banned."
In this instance we will be denying the surname submitted maliciously so that the intended owner can claim it, punishing the person who reserved it, and strongly discouraging anyone else from intentionally causing conflict, chaos, and confrontation out-of-character. The Surname Reservation tool utilizes our influence system as a fair and objective way to handle picking order and we will not be making any changes to this system. Use the name reservation system, attempt to get the name you want, but if you are determined to be trolling other players, we will take action against people who abuse our terms of service. Simailarly, if you feel you are being targeted, attacked, or trolled, do not hesitate to contact [email protected], as our goal remains to create a fiercely competive game in a friendly, collaborative environment.
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