It looks like you're new here. If you want to get involved, click one of these buttons!
As the activity on this account is outside of the statutory refund timeframe (https://robertsspaceindustries.com/tos Section VII, Fundraising & Pledges), it takes us time to look into its details. In addition to this, the whole team has been hard at work supporting the release of Star Citizen Alpha 3.0 to the Evocati Test Flight group with positive feedback.
Since Thursday October 5th, we’ve released frequent follow-on version updates to 3.0 in the test environment. This fast turnaround and more frequent publishing schedule is made possible by our new Delta Patcher and a number of changes to our back-end server technology. These back-end systems are in full production now for the Alpha development phase, while the 3.0 game version itself will continue to be polished over the coming weeks. (https://robertsspaceindustries.com/schedule-report)
Since the beginning of the project, development of the Game has proceeded unabated and RSI is delivering content on a continuing basis. RSI has applied your pledges to the development cost of the Game, and in accordance with the Terms of Service, to which you expressly agreed, you are no longer entitled to a refund. These terms are consistent with the specific nature of crowdfunding. (https://robertsspaceindustries.com/tos)
We consider each request on a case by case basis and will work with you to find the best solution. Given the focus on the release of Star Citizen Alpha 3.0 right now, it will be a few weeks before we can give this request the detailed attention it requires.