I'm amazed that this site, or any other is posting about this. It seems that a lot of players who have bought Stormblood for the PS4 redeemed their code too early (I'm one of them), and the code disappeared in the void between PSN and FFXIV servers. Yes, that's right, the code is flagged as redeemed, but it's not registered in the Mog Station.
Here's the email I received on the 23rd about it:Dear Customer,
We are aware that some players who bought the PS4 Standard Edition of
Stormblood are experiencing issues when redeeming their game code on
PSN. Players affected could either see that:
a) The code was invalid/used when trying to redeem, or
b) Early Access entitlement was added to their account.
We have investigated the issue and can now confirm that it has been resolved.
Players who didn’t redeem the game code included in the game package
before 17:00 (GMT)/18:00 (BST) on June 20th can do so via the usual
process by following these instructions.
Frequently Asked Questions
I received error message “WC-40372-6” when entering my game code for the first time on PSN. What should I do?
If you receive the below error message when attempting to redeem the
code included in your game package on PSN for the first time, please
contact the Support Centre via this form.
Error Message: “This PlayStation™Network Card number has already been used. (WC-40372-6)”
I redeemed the game code included in my package before the fix on
June 20th and only received Early Access. How do I get my full game
If you redeemed your game code before 17:00 (GMT)/18:00 (BST) on June
20th and only received the Early Access entitlement, please contact the
Support Centre to have the relevant entitlement added to your account
via this form.
I tried to redeem my Early Access code after launch on June 20th, but
I did not receive my bonuses. How can I get the bonus items?
If you pre-ordered the game but did not redeem your Early Access code by
17:00 (GMT)/18:00 (BST) on June 20th, you will need to contact the Support Centre
in order to obtain your Early Access bonuses. The game code included in
your package will remain valid for the FFXIV: Stormblood entitlement.
The Square Enix Support Centre Team.
I've filled out the form from the email andhave only received a confirmation email on the 24th which tells nothing special:
Thank you for contacting the Square Enix Support Centre.
We are very sorry to hear that your code is either showing as invalid/used or only added Early Access rights to your account instead of the full game.
If you have received Early Access instead of the full game, don?t worry you will still be able to access Stormblood areas for now.
We are working to resolve this as quickly as possible and will send you the correct product code to the email address specified in this form.
We deeply apologise for any inconvenience caused and thank you for your understanding and continued patience.
The Square Enix Support Centre Team.
Thank you for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
Needless to say, still nothing has changed and my Stormblood (PS4) is still available for purchase in the Mog Store. I do have my pre-order goodies, so at least something did go right, but not the most important thing...
Also worth to notice that on the 27th the PSN will have a 1 hour maintenance - is this to get things going again for FFXIV or is it just a general maintenance which was planned before the SB problems arose?
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