now, should i make a new thread saying that Apple has serious issues and has exploding phones and that your health is at risk by using it?
It doesn't matter what we think.
What does matter is that Samsung thinks the problem is serious enough to pull and discontinue the product.
Did Samsung actually think that, or did they just capitulate to public pressure
Isn't that also part of the problem.
The fire proof box and return policy that @Torval mentions above is interesting and telling at the same time.
creating a 'fire proof' solution for a different generation of phone then the one that is having the issue very much sounds like capitulating to public pressure.
If they felt their other phones had a good chance to catch fire enough to create a 'fire proof box' to protect consumers they would instead pull them....lol ''fire proof box'
If 1 in 1000 phones is catching fire, that is way too many.
They made what, 2M of them? And we have like... maybe 200 confirmed cases?
That's 1 in 10,000. I would call that getting into the region of significant, mostly because the severity of the failure. If it were just "the phone breaks" (or bends) and you needed to replace/return it, that would be one thing, and that number would probably be perfectly acceptable. But that isn't it, it's "phone catches on fire, and there is a chance that it could bring down an airplane or burn down your house in your sleep kill your family".
Would I buy a new Note? No, I wouldn't. But at the same time, if I already had one, I wouldn't feel the need to put it in a lead box and walk away from it slowly. I would continue to use it, although I would keep an eye on it until I could get it replaced at my own convenience.
We can't know what the number could have been, because the product has been recalled and discontinued. If the problem wasn't real or if the problem was trivial and easily fixable I don't believe the solution would have been so radical.
They abandoned a whole production line. That's not something you decide lightly.
And unfortunately word has it that they may cut the note line altogether.. or at least the next note in the lineup. It was pretty much the only reason I stayed with samsung, the S-Pen is quite useful for me.
We can't know what the number could have been, because the product has been recalled and discontinued. If the problem wasn't real or if the problem was trivial and easily fixable I don't believe the solution would have been so radical. They abandoned a whole production line. That's not something you decide lightly.
The South Korean electronics company delayed shipments of the smartphone last week, after several people posted images online of burnt, broken Note 7s. It then announced a recall of all 2.5 million devices on Friday.
While the amount of Galaxy Note 7s that are considered to be at risk is ultimately small – it's estimated that only 24 out of every 1 million phones are affected – Samsung has no option but to recall every device manufactured in the interests of safety.
They made what, 2M of them? And we have like... maybe 200 confirmed cases?
That's 1 in 10,000. I would call that getting into the region of significant, mostly because the severity of the failure. If it were just "the phone breaks" (or bends) and you needed to replace/return it, that would be one thing, and that number would probably be perfectly acceptable. But that isn't it, it's "phone catches on fire, and there is a chance that it could bring down an airplane or burn down your house in your sleep kill your family".
Would I buy a new Note? No, I wouldn't. But at the same time, if I already had one, I wouldn't feel the need to put it in a lead box and walk away from it slowly. I would continue to use it, although I would keep an eye on it until I could get it replaced at my own convenience.
A kicker is that Samsung engineers could not reproduce what was going on according to press. Then they issued replacement phones and those started going up as well. Doesn't sound as simple as a battery flaw. Looking at Reddit after this post just to see if Samsung has come forward with a reason yet. I think that they did the right thing. Just wash your hands of it. Figure out what was going on and be sure that the next product isn't seriously flawed. I imagine the consumer will pay for it this fiasco in the end. Small maybe noticeable or maybe not price increases of their future products.
We can't know what the number could have been, because the product has been recalled and discontinued. If the problem wasn't real or if the problem was trivial and easily fixable I don't believe the solution would have been so radical. They abandoned a whole production line. That's not something you decide lightly.
The South Korean electronics company delayed shipments of the smartphone last week, after several people posted images online of burnt, broken Note 7s. It then announced a recall of all 2.5 million devices on Friday.
While the amount of Galaxy Note 7s that are considered to be at risk is ultimately small – it's estimated that only 24 out of every 1 million phones are affected – Samsung has no option but to recall every device manufactured in the interests of safety.
I'm sorry but if that's the case. You fix the problem phones. Why were replacements going up in flames as well if they could quantify the odds. It means that they know what was wrong. However according to a New York Times article."The solution failed. Reports soon surfaced that some of the replacement
devices were blowing up too. Company engineers went back to the drawing
board, according to a person briefed on the test process who spoke on
the condition of anonymity because the internal workings were
confidential. As of this week, Samsung’s testers were still unable to
reproduce the explosions."
You don't just cancel a product if you know what's wrong. You also don't issue flawed replacement phones if you know what the cause is. They might know now but they didn't at the time according to this. I'm sure the canceling of the product was also influenced by public relations / image as well. "If they botched up a second recall."
While this is not exactly pc hardware topic. It sort of is. Phones are mobile pc's anymore. Just explaining why i placed this here.
How about the Note 7 crisis they are facing. Two replacement phones caught fire. One on a plane! I am a huge Android fan and have had a few Samsung phones and tablets. At this point they couldn't pay me to buy a Note 7 regardless of anything. It's always going to be in the back of my mind. "Will any of their future products burn my house down?" After botching up the recall.
Serious as can be. Having your house, car possibly burn down is scary stuff. Really curious what in the heck is going on over at their HQ.
Added: excuse me I guess they are up to more than 2 replacements catching fire, glancing at reddit.
Iphone batteries burned down too.
Exaggerating is a art too.
Skyscraper, 100 stories, guy on the bottom floor has a Note 7. "Get rid of it, you'll cause the building to catch fire, or even worse, it might turn into a 10 megaton nuke device and you'll destroy the whole city!"
"going into arguments with idiots is a lost cause, it requires you to stoop down to their level and you can't win"
While this is not exactly pc hardware topic. It sort of is. Phones are mobile pc's anymore. Just explaining why i placed this here.
How about the Note 7 crisis they are facing. Two replacement phones caught fire. One on a plane! I am a huge Android fan and have had a few Samsung phones and tablets. At this point they couldn't pay me to buy a Note 7 regardless of anything. It's always going to be in the back of my mind. "Will any of their future products burn my house down?" After botching up the recall.
Serious as can be. Having your house, car possibly burn down is scary stuff. Really curious what in the heck is going on over at their HQ.
Added: excuse me I guess they are up to more than 2 replacements catching fire, glancing at reddit.
Iphone batteries burned down too.
Exaggerating is a art too.
Skyscraper, 100 stories, guy on the bottom floor has a Note 7. "Get rid of it, you'll cause the building to catch fire, or even worse, it might turn into a 10 megaton nuke device and you'll destroy the whole city!"
If it was a simple as batteries being bad. Don't you think the intelligent people behind designing and creating the phone could figure that out? But they couldn't according the New York Times article and replacements doing the very same thing. However since you got it all figured out. Why didn't you save Samsung whatever this fiasco has cost them. I'm sure they would have set you up for life with millions. Which begs the question of your moronic comment mocking me. If you don't know what is causing a negative effect. How do you mitigate for that effect or prevent it? You don't and can't without going to unreasonable extremes or removing the item causing the effect. Are you saying houses aren't flammable? Cars aren't flammable? Replacement phones were still going up in smoke while not even charging. That was according to Reddit posts. So how do you quantify the number of phones effected or know if yours is or isn't a ticking incendiary device? The fact that Samsung ate god knows how much in debt by just canceling the phone is very telling. I posted this topic because it's pretty interesting just because of the scale and the fact that replacement phones were burning up as well! Few days later the phone got canceled. That's such an everyday thing.. On this sort of scale*
Oooh, yeah, "reports surfaced" thats a good one lol.
If you look at note 7 reddit. It pretty much confirms that Samsung is still trying to figure out the cause. A guy posts with a phone which he thinks is in a inbetween state. Most who comment urge him to send it in to help out. Every few posts in the comments the discussion comes to talking about Samsung not knowing the exact cause at some point. Seems to me it's a given at this point looking at everything as a whole. Just because a source is anonymous doesnt mean it is false.
Oooh, yeah, "reports surfaced" thats a good one lol.
If you look at note 7 reddit. It pretty much confirms that Samsung is still trying to figure out the cause. A guy posts with a phone which he thinks is in a inbetween state. Most who comment urge him to send it in to help out. Every few posts in the comments the discussion comes to talking about Samsung not knowing the exact cause at some point. Seems to me it's a given at this point looking at everything as a whole. Just because a source is anonymous doesnt mean it is false.
or true for that matter.
I am starting to think that some here have a specific agenda. not sure why they care either way but there seems to be an agenda
Please do not respond to me, even if I ask you a question, its rhetorical.
They made what, 2M of them? And we have like... maybe 200 confirmed cases?
That's 1 in 10,000. I would call that getting into the region of significant, mostly because the severity of the failure. If it were just "the phone breaks" (or bends) and you needed to replace/return it, that would be one thing, and that number would probably be perfectly acceptable. But that isn't it, it's "phone catches on fire, and there is a chance that it could bring down an airplane or burn down your house in your sleep kill your family".
Would I buy a new Note? No, I wouldn't. But at the same time, if I already had one, I wouldn't feel the need to put it in a lead box and walk away from it slowly. I would continue to use it, although I would keep an eye on it until I could get it replaced at my own convenience.
We can't know what the number could have been, because the product has been recalled and discontinued. If the problem wasn't real or if the problem was trivial and easily fixable I don't believe the solution would have been so radical.
They abandoned a whole production line. That's not something you decide lightly.
that is kinda pointing out the obvious that i dont think anyone really disputes
Please do not respond to me, even if I ask you a question, its rhetorical.
Oooh, yeah, "reports surfaced" thats a good one lol.
If you look at note 7 reddit. It pretty much confirms that Samsung is still trying to figure out the cause. A guy posts with a phone which he thinks is in a inbetween state. Most who comment urge him to send it in to help out. Every few posts in the comments the discussion comes to talking about Samsung not knowing the exact cause at some point. Seems to me it's a given at this point looking at everything as a whole. Just because a source is anonymous doesnt mean it is false.
or true for that matter.
I am starting to think that some here have a specific agenda. not sure why they care either way but there seems to be an agenda
Because I spent $800 - $900 on a phone and another couple grand on their tablets. And was actually debating on buying this very phone. You got me. It's gossip because it's such a huge deal and the fact that they got no idea exactly why.
They made what, 2M of them? And we have like... maybe 200 confirmed cases?
That's 1 in 10,000. I would call that getting into the region of significant, mostly because the severity of the failure. If it were just "the phone breaks" (or bends) and you needed to replace/return it, that would be one thing, and that number would probably be perfectly acceptable. But that isn't it, it's "phone catches on fire, and there is a chance that it could bring down an airplane or burn down your house in your sleep kill your family".
Would I buy a new Note? No, I wouldn't. But at the same time, if I already had one, I wouldn't feel the need to put it in a lead box and walk away from it slowly. I would continue to use it, although I would keep an eye on it until I could get it replaced at my own convenience.
A kicker is that Samsung engineers could not reproduce what was going on according to press. Then they issued replacement phones and those started going up as well. Doesn't sound as simple as a battery flaw. Looking at Reddit after this post just to see if Samsung has come forward with a reason yet. I think that they did the right thing. Just wash your hands of it. Figure out what was going on and be sure that the next product isn't seriously flawed. I imagine the consumer will pay for it this fiasco in the end. Small maybe noticeable or maybe not price increases of their future products.
Seemingly random, low probability events can be very hard to track down the cause of.
They made what, 2M of them? And we have like... maybe 200 confirmed cases?
That's 1 in 10,000. I would call that getting into the region of significant, mostly because the severity of the failure. If it were just "the phone breaks" (or bends) and you needed to replace/return it, that would be one thing, and that number would probably be perfectly acceptable. But that isn't it, it's "phone catches on fire, and there is a chance that it could bring down an airplane or burn down your house in your sleep kill your family".
Would I buy a new Note? No, I wouldn't. But at the same time, if I already had one, I wouldn't feel the need to put it in a lead box and walk away from it slowly. I would continue to use it, although I would keep an eye on it until I could get it replaced at my own convenience.
A kicker is that Samsung engineers could not reproduce what was going on according to press. Then they issued replacement phones and those started going up as well. Doesn't sound as simple as a battery flaw. Looking at Reddit after this post just to see if Samsung has come forward with a reason yet. I think that they did the right thing. Just wash your hands of it. Figure out what was going on and be sure that the next product isn't seriously flawed. I imagine the consumer will pay for it this fiasco in the end. Small maybe noticeable or maybe not price increases of their future products.
Seemingly random, low probability events can be very hard to track down the cause of.
Yes, and they are about to get ~2.5M new test subjects, shipped to them in fireproof boxes, to try to get this random act to occur.
They made what, 2M of them? And we have like... maybe 200 confirmed cases?
That's 1 in 10,000. I would call that getting into the region of significant, mostly because the severity of the failure. If it were just "the phone breaks" (or bends) and you needed to replace/return it, that would be one thing, and that number would probably be perfectly acceptable. But that isn't it, it's "phone catches on fire, and there is a chance that it could bring down an airplane or burn down your house in your sleep kill your family".
Would I buy a new Note? No, I wouldn't. But at the same time, if I already had one, I wouldn't feel the need to put it in a lead box and walk away from it slowly. I would continue to use it, although I would keep an eye on it until I could get it replaced at my own convenience.
A kicker is that Samsung engineers could not reproduce what was going on according to press. Then they issued replacement phones and those started going up as well. Doesn't sound as simple as a battery flaw. Looking at Reddit after this post just to see if Samsung has come forward with a reason yet. I think that they did the right thing. Just wash your hands of it. Figure out what was going on and be sure that the next product isn't seriously flawed. I imagine the consumer will pay for it this fiasco in the end. Small maybe noticeable or maybe not price increases of their future products.
Seemingly random, low probability events can be very hard to track down the cause of.
True. I get that now more than I probably did when I started writing this thread. But phone wasn't canceled at that point. Just a botched recall. An article's now talking about how Samsung might have made some hasty recall choices. Ones which didn't help. I'm sure it's a nightmare for them at this point. But nothing that they can't recover from.
They made what, 2M of them? And we have like... maybe 200 confirmed cases?
That's 1 in 10,000. I would call that getting into the region of significant, mostly because the severity of the failure. If it were just "the phone breaks" (or bends) and you needed to replace/return it, that would be one thing, and that number would probably be perfectly acceptable. But that isn't it, it's "phone catches on fire, and there is a chance that it could bring down an airplane or burn down your house in your sleep kill your family".
Would I buy a new Note? No, I wouldn't. But at the same time, if I already had one, I wouldn't feel the need to put it in a lead box and walk away from it slowly. I would continue to use it, although I would keep an eye on it until I could get it replaced at my own convenience.
A kicker is that Samsung engineers could not reproduce what was going on according to press. Then they issued replacement phones and those started going up as well. Doesn't sound as simple as a battery flaw. Looking at Reddit after this post just to see if Samsung has come forward with a reason yet. I think that they did the right thing. Just wash your hands of it. Figure out what was going on and be sure that the next product isn't seriously flawed. I imagine the consumer will pay for it this fiasco in the end. Small maybe noticeable or maybe not price increases of their future products.
Seemingly random, low probability events can be very hard to track down the cause of.
Yes, and they are about to get ~2.5M new test subjects, shipped to them in fireproof boxes, to try to get this random act to occur.
The logistics in that. Wonder how long per phone it takes to determine if it's faulty.
They made what, 2M of them? And we have like... maybe 200 confirmed cases?
That's 1 in 10,000. I would call that getting into the region of significant, mostly because the severity of the failure. If it were just "the phone breaks" (or bends) and you needed to replace/return it, that would be one thing, and that number would probably be perfectly acceptable. But that isn't it, it's "phone catches on fire, and there is a chance that it could bring down an airplane or burn down your house in your sleep kill your family".
Would I buy a new Note? No, I wouldn't. But at the same time, if I already had one, I wouldn't feel the need to put it in a lead box and walk away from it slowly. I would continue to use it, although I would keep an eye on it until I could get it replaced at my own convenience.
A kicker is that Samsung engineers could not reproduce what was going on according to press. Then they issued replacement phones and those started going up as well. Doesn't sound as simple as a battery flaw. Looking at Reddit after this post just to see if Samsung has come forward with a reason yet. I think that they did the right thing. Just wash your hands of it. Figure out what was going on and be sure that the next product isn't seriously flawed. I imagine the consumer will pay for it this fiasco in the end. Small maybe noticeable or maybe not price increases of their future products.
Seemingly random, low probability events can be very hard to track down the cause of.
Yes, and they are about to get ~2.5M new test subjects, shipped to them in fireproof boxes, to try to get this random act to occur.
The logistics in that. Wonder how long per phone it takes to determine if it's faulty.
According to the internet, it takes about 30 minutes before you have a 5 alarm blaze going.
Oooh, yeah, "reports surfaced" thats a good one lol.
If you look at note 7 reddit. It pretty much confirms that Samsung is still trying to figure out the cause. A guy posts with a phone which he thinks is in a inbetween state. Most who comment urge him to send it in to help out. Every few posts in the comments the discussion comes to talking about Samsung not knowing the exact cause at some point. Seems to me it's a given at this point looking at everything as a whole. Just because a source is anonymous doesnt mean it is false.
or true for that matter.
I am starting to think that some here have a specific agenda. not sure why they care either way but there seems to be an agenda
Because I spent $800 - $900 on a phone and another couple grand on their tablets. And was actually debating on buying this very phone. You got me. It's gossip because it's such a huge deal and the fact that they got no idea exactly why.
oh for the love of fuck you think if your phone exploded you would not get your money back?
Please do not respond to me, even if I ask you a question, its rhetorical.
Samsung has taken this on the nose. They didnt do something shady. IMO they have shown they will stand behind their product good or bad. They have extended themselves at every turn to make things right for customers no matter the cost. Sure they made a mistake with the Note 7, but I would not think twice about buying another Samsung product.
Samsung has taken this on the nose. They didnt do something shady. IMO they have shown they will stand behind their product good or bad. They have extended themselves at every turn to make things right for customers no matter the cost. Sure they made a mistake with the Note 7, but I would not think twice about buying another Samsung product.
Samsung is notorious for NOT standing behind their products, unfortunately. Many of their devices have issues, and they do NOT stand behind them. I can give you a list of issues within the last year or so alone, not to mention that all of their devices stop receiving updates after 3 years (a year after most cell phone contracts expire to push to a new device).
Samsung S7 Active, not waterproof, but was released for over a month before the issue was reported, and no recall was issued. They did say they'd allow replacement if one became water damaged.
The S6 overheats, but because it didn't cause harm it wasn't recalled and if you contact samsung, they will allow you to send the phone to them under warranty, but they will only do a repair, not a replacement, but there is no repair that fixes the overheating issue.
The Gear 360 camera, overheats in as long as 30 minutes or as little as 4 minutes. Can you imagine trying to record a video without knowing when this device will shut off? Also, any scratch on the lens protector counts as "voiding the warranty" and while the lens protector can be easily removed and replaced, they will not sell replacement protectors to you, and you cannot buy them anywhere else. If you scratch your lens protector, you have a 400 dollar paperweight. (you can remove them to record, but it is ill advised and only a last resort)
Samsung Washing Machines, electrical panels catching on fire, they've been out for a long time, but only now are they considering recalls due to government quality testing.
Note 7.. you already know whats going on there. It might benefit you to know that they never put together a full government recall originally, expecting most users just to power through it. Then when the second round of phones went out and they were receiving notices of exploding cells, they denied them. Stating it was the environment or something else aside from the phone. It took several dozen entirely to finally recall them all, and as stated they still can't pinpoint the problem.
I mean these are just some off the top of my head, and within the last year or so.
Although Samsung has made I hope not a fatal mistake we need competition. We need different types of operating systems on our phones or we will held hostage as I suspect some of my older female friends are to Apple products.
See the thing is Apple makes changes to their products and forces you to use their formats ,take for instance their audio formats. I had some female friends older ladies 55 and above who were given iphones as gifts from their children who wanted to change to android and when I went through their music collection and was trying to get them to listen to some audio books, I realised I would have to change the M4b format to Mp3 to use something other than an ipod shuffle or nano to listen to the book. I would have to do it as they were far from able to do this as the extent of their knowledge of these phones are very basic and using itunes would have made them completely give up.
At one point looking at my friends mac the desktop not laptop which came with no optical drives I was thinking why did you buy this and pay such a ridiculous price for something that takes away your options and forces you into a life long loyalty to a brand because it is too much of a hassle to change. You are forced to buy bigger devices because they do not allow you to simply use external drives by simply changing the USB ports or force you to use their headphones by removing the ports. Sneaky Apple. However every last one of my friends went back to their apple devices and told me to not bother.
So yes we need Samsung and other brands out there and I hope Samsung bounces back.
Comments
While the amount of Galaxy Note 7s that are considered to be at risk is ultimately small – it's estimated that only 24 out of every 1 million phones are affected – Samsung has no option but to recall every device manufactured in the interests of safety.
http://www.sciencealert.com/samsung-is-recalling-2-5-million-galaxy-note-7-smartphones-over-exploding-battery-fears
I guess we can tell what the numbers are.
Looking at Reddit after this post just to see if Samsung has come forward with a reason yet. I think that they did the right thing. Just wash your hands of it. Figure out what was going on and be sure that the next product isn't seriously flawed. I imagine the consumer will pay for it this fiasco in the end. Small maybe noticeable or maybe not price increases of their future products.
You don't just cancel a product if you know what's wrong. You also don't issue flawed replacement phones if you know what the cause is. They might know now but they didn't at the time according to this. I'm sure the canceling of the product was also influenced by public relations / image as well. "If they botched up a second recall."
Exaggerating is a art too.
Skyscraper, 100 stories, guy on the bottom floor has a Note 7.
"Get rid of it, you'll cause the building to catch fire, or even worse, it might turn into a 10 megaton nuke device and you'll destroy the whole city!"
"going into arguments with idiots is a lost cause, it requires you to stoop down to their level and you can't win"
I am starting to think that some here have a specific agenda. not sure why they care either way but there seems to be an agenda
Please do not respond to me, even if I ask you a question, its rhetorical.
Please do not respond to me
Please do not respond to me, even if I ask you a question, its rhetorical.
Please do not respond to me
All jokes, all jokes.
Please do not respond to me, even if I ask you a question, its rhetorical.
Please do not respond to me
no need to make it an agenda on MMORPG is all I am trying to say
oh and incidentally to be fair I dont believe your reasoning behind the agenda here on MMORPG, just for the reocrd
Please do not respond to me, even if I ask you a question, its rhetorical.
Please do not respond to me
¯\_(ツ)_/¯
Samsung S7 Active, not waterproof, but was released for over a month before the issue was reported, and no recall was issued. They did say they'd allow replacement if one became water damaged.
The S6 overheats, but because it didn't cause harm it wasn't recalled and if you contact samsung, they will allow you to send the phone to them under warranty, but they will only do a repair, not a replacement, but there is no repair that fixes the overheating issue.
The Gear 360 camera, overheats in as long as 30 minutes or as little as 4 minutes. Can you imagine trying to record a video without knowing when this device will shut off? Also, any scratch on the lens protector counts as "voiding the warranty" and while the lens protector can be easily removed and replaced, they will not sell replacement protectors to you, and you cannot buy them anywhere else. If you scratch your lens protector, you have a 400 dollar paperweight. (you can remove them to record, but it is ill advised and only a last resort)
Samsung Washing Machines, electrical panels catching on fire, they've been out for a long time, but only now are they considering recalls due to government quality testing.
Note 7.. you already know whats going on there. It might benefit you to know that they never put together a full government recall originally, expecting most users just to power through it. Then when the second round of phones went out and they were receiving notices of exploding cells, they denied them. Stating it was the environment or something else aside from the phone. It took several dozen entirely to finally recall them all, and as stated they still can't pinpoint the problem.
I mean these are just some off the top of my head, and within the last year or so.
See the thing is Apple makes changes to their products and forces you to use their formats ,take for instance their audio formats. I had some female friends older ladies 55 and above who were given iphones as gifts from their children who wanted to change to android and when I went through their music collection and was trying to get them to listen to some audio books, I realised I would have to change the M4b format to Mp3 to use something other than an ipod shuffle or nano to listen to the book. I would have to do it as they were far from able to do this as the extent of their knowledge of these phones are very basic and using itunes would have made them completely give up.
At one point looking at my friends mac the desktop not laptop which came with no optical drives I was thinking why did you buy this and pay such a ridiculous price for something that takes away your options and forces you into a life long loyalty to a brand because it is too much of a hassle to change. You are forced to buy bigger devices because they do not allow you to simply use external drives by simply changing the USB ports or force you to use their headphones by removing the ports. Sneaky Apple. However every last one of my friends went back to their apple devices and told me to not bother.
So yes we need Samsung and other brands out there and I hope Samsung bounces back.
"Be water my friend" - Bruce Lee