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Is this game ready?

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Comments

  • QuizzicalQuizzical Member LegendaryPosts: 19,418
    The game is a huge cashcrab ...
    I am not even going to mention the p2w aspect that they just implemented (u can buy best class item at level 1 whit just your cc and no restrictions)
    The game costs 30euro and u pretty much get nothing from the initial purchase just access to the game.
    The game is one major grind , there is no story what so ever because the voice acting is horrible and there is no real immersion in the story what so ever...
    U have grind , just grind so u can get better gear...
    U will be paying way waaaaaaaaaaaay more then the initial cost of the game even in in your first month because there is no realistic way of playing the game on a satisfying/non fustrating level without purchasing at least 2 pets and the pvp costume.. even whit 2 pets , looting is a clusterf because there is so much shit to loot .... the pvp costume is a must at endgame.
    Thats 80euro that u will deposit in your first month alone .. then u have weight limit restriction ... yeh it's fun to go kill a few mobs that are 10-15 mins of horse ride away just so u can come back after 10 mins because u are *full* after picking up 3-4 items...
    Do yourself a favor and avoid this game.
    Even if that's an accurate depiction of the endgame, that's largely immaterial to deciding whether to pick up a game in the first place.  If I play for a year and have a lot of fun, then get to the endgame and it's terrible and I quit, then having a game that is fun for a year is still pretty good.

    Besides, most MMORPG endgames are awful.  Adding pay to win as an additional reason why the endgame is awful doesn't make any difference unless the endgame had a chance of being good in the first place.  Black Desert's endgame doesn't look promising at all on that count, even if you were to remove the item mall entirely.  It's the lower to mid level content--that is, most of the game--that looks more interesting.
  • SovrathSovrath Member LegendaryPosts: 25,037
    Quizzical said:
    The game is a huge cashcrab ...
    I am not even going to mention the p2w aspect that they just implemented (u can buy best class item at level 1 whit just your cc and no restrictions)
    The game costs 30euro and u pretty much get nothing from the initial purchase just access to the game.
    The game is one major grind , there is no story what so ever because the voice acting is horrible and there is no real immersion in the story what so ever...
    U have grind , just grind so u can get better gear...
    U will be paying way waaaaaaaaaaaay more then the initial cost of the game even in in your first month because there is no realistic way of playing the game on a satisfying/non fustrating level without purchasing at least 2 pets and the pvp costume.. even whit 2 pets , looting is a clusterf because there is so much shit to loot .... the pvp costume is a must at endgame.
    Thats 80euro that u will deposit in your first month alone .. then u have weight limit restriction ... yeh it's fun to go kill a few mobs that are 10-15 mins of horse ride away just so u can come back after 10 mins because u are *full* after picking up 3-4 items...
    Do yourself a favor and avoid this game.
    This whole post is just wrong. You don't need to buy anything to play the game.
    You can play for free?  I thought it was a "buy to play" model, so you had to pay an initial $30 to get access.  Has that changed?
    I think what he's saying is you don't need to buy anything once you make your initial purchase. You also get loyalty points that you can spend on things in their shop so it very well could be true.



  • cybersrscybersrs Member UncommonPosts: 180
    peanutabc said:
    Quizzical said:
    With my last Elsword character at the level cap and the complete inability of most MMORPGs to create a passable endgame, it's likely that I'll be looking for a new game soon.  I've got several games on my list to try, but am currently leaning toward Black Desert because:

    a)  It's the only one on my list that has the potential to be really great, as opposed to merely pretty good, and
    b)  It has got a lot of non-combat activities, making it considerably different from the almost pure combat Elsword that I'd be coming from.

    But the game only launched earlier this year, and a lot of games are a disastrous mess at launch but largely get fixed later.  I generally like to wait until such games are fixed before picking them up.  So my basic question is:

    1)  Is Black Desert ready to go now, or is it likely to be a far superior game several months from now to what it is today?

    This isn't asking if you like the game on an absolute scale; I'd have to decide that for myself.  It's asking if they're still in the process of delivering major fixes with some yet to come obviously on the horizon, or whether the game is unlikely to be much better several months from now than it is today.

    Some other questions:

    2)  Has hacking been fixed entirely, or at least to the point that it's no worse than most other MMORPGs?

    I saw news that there was a patch that broke hacks a while back, after the game had previously had severe problems with hackers.  But there's a difference between changing random things that temporarily break hacks until they come back a week or two later, versus adding server-side verification to make entire classes of hacks permanently impossible.  So are the hackers back, or does it seem fixed?

    3)  How "pay to win" is the game?

    I have no problem with paying a moderate amount for a game that I like.  I have no problem with players who pay $10 or $20 per month having huge advantages over people who pay absolutely nothing.  But if someone who pays $50/month has no hope of competing with someone who pays $100/month, that's a problem.  So where does Black Desert land on this scale?

    4)  Is it easy to transfer money, goods, etc. between alts?

    I tend to play a lot of alts in most MMORPGs, unless game mechanics let one character readily do everything.  There are a variety of ways to do the latter, from no classes at all as in Spiral Knights to FFXIV's armory system, but it sure looks like Black Desert doesn't.  So can I freely transfer things back and forth among alts (e.g., mail or shared bank), or is it a pain or even categorically impossible?

    5)  Just how non-consensual is the PVP?

    I've seen that beyond level 45, it's open PVP.  Does that mean that past level 45, you can expect to constantly be ganked?  Or is it pretty restrictive so that you'll virtually never get attacked if you don't want to be?  For example, in Uncharted Waters Online, about half the world is open PVP, but there are such severe penalties to attacking people that I lost in PVP exactly three times in about two years, and all three were because I was careless.

    6)  How grindy does the game feel?

    I gather that Black Desert has pretty slow leveling.  But there's a huge difference between having a huge amount of varied content to go through to level up versus having to kill 1000 of the same thing to level up.  So does Black Desert feel grindy, or is there plenty to do on the way?  Or does it start feeling grindy at some particular level?

    BDO is a shallow game

    It's a "sandbox" that has nothing to do 

    daum are rather terrible too.

    zero balance

    zerg pvp

    handful of zones to grind to level efficiently at 50+ yet you'll want to be be 56 minimum to be competitive

    buy to play with subscription( new item shop thing that lasts 30 days and gives absurd bonuses )

    I claimed fraud and got my money back.

    Felt good.

    How did you get refund?
    They did not accept my refund request.
  • NoxiasNoxias Member UncommonPosts: 17
    edited August 2016
    BDO is awesome i've played off and on over the past year. i do not pvp just mainly do quest and work on professions, the combat is fun. but if you can get past the fact that the game will be going p2w next week it still is a very fun game and worth checking out (imo) 
    Post edited by Noxias on
  • Jean-Luc_PicardJean-Luc_Picard Member LegendaryPosts: 7,576
    Sovrath said:
    Quizzical said:
    The game is a huge cashcrab ...
    I am not even going to mention the p2w aspect that they just implemented (u can buy best class item at level 1 whit just your cc and no restrictions)
    The game costs 30euro and u pretty much get nothing from the initial purchase just access to the game.
    The game is one major grind , there is no story what so ever because the voice acting is horrible and there is no real immersion in the story what so ever...
    U have grind , just grind so u can get better gear...
    U will be paying way waaaaaaaaaaaay more then the initial cost of the game even in in your first month because there is no realistic way of playing the game on a satisfying/non fustrating level without purchasing at least 2 pets and the pvp costume.. even whit 2 pets , looting is a clusterf because there is so much shit to loot .... the pvp costume is a must at endgame.
    Thats 80euro that u will deposit in your first month alone .. then u have weight limit restriction ... yeh it's fun to go kill a few mobs that are 10-15 mins of horse ride away just so u can come back after 10 mins because u are *full* after picking up 3-4 items...
    Do yourself a favor and avoid this game.
    This whole post is just wrong. You don't need to buy anything to play the game.
    You can play for free?  I thought it was a "buy to play" model, so you had to pay an initial $30 to get access.  Has that changed?
    I think what he's saying is you don't need to buy anything once you make your initial purchase. You also get loyalty points that you can spend on things in their shop so it very well could be true.
    Aye this.
    "The ability to speak doesn't make you intelligent" - Qui-gon Jinn in Star Wars.
    After many years of reading Internet forums, there's no doubt that nor does the ability to write.
    CPU: Core I7 8700k (4.70ghz) - GPU: Gigabyte GTX 980 Ti G1 Gaming - RAM: 16GB Kingston HyperX Savage DDR4 3000 - Motherboard: Gigabyte GA-Z370 Aorus Ultra Gaming - PSU: Antec TruePower New 750W - Storage: Kingston KC1000 NVMe 960gb SSD and 2x1TB WD Velociraptor HDDs (Raid 0) - Main display: Philips 40PUK6809 4K 3D TV - Second display: Philips 273v 27" gaming monitor - VR: Pimax 4K headset and Razer Hydra controllers - Soundcard: Sony STR-DH550 AV Receiver HDMI linked with the GPU and the TV, with Jamo S 426 HS 3 5.0 speakers and Pioneer S-21W subwoofer - OS: Windows 10 Pro 64 bits.

  • SilverfauveSilverfauve Member UncommonPosts: 1
    Greetings,

    The game is as grindy as you make it. Personally I made it to level 56 without doing much of it. Levelling to level 50 can be done very fast and if you want to within a day. They keep making levelling above level 50 a bit easier every so often anyways. I went from 55 to 56 in 3 short grinding sessions in Mediah and Valencia, perhaps a total of 4- 5 hours worth in the experience weekend and with all buffs I could get my hands on. So to me it doesn't feel like a grind game at all but ofcourse there are also people that go farm for an ogre ring every waking hour for 3 weeks in a row and then burn out and complain the game is so grindy...

    So it all comes down to your own approach. I am here for the long run as a MMO-player and usually stick around for a couple of years. It doesn't matter to me if I am getting the best gear in 3, 6 or 12 months: I know I'll get there in the end and rather enjoy the journey and all the game has to offer. And that is lot. This is definite the best MMO out there atm. Graffics are insane, amount of content is flabbergasting and combat system is great. I love the node wars and the life skills. But I do think you need to be an allround MMO-player to fully appreciate this game: if you are a hardcore PvP player and don't want to do PvE and crafting, it might not be the best pick as in BDO all those things are related and connected. 

    As for all this P2W-talk: it isn't. You can pay for convenience and buffs, and all you gain is a bit of time saving. But someone who doesn't spend a dime in the cash shop will get the best gear in the end as well and doesn't have a real disadvantage. Like in every MMO, there is a small minority ahead of the rest, but that doesn't effect my game play. Sure, I might run into a top geared level 60 and be toast, but more often I'll meet opponents that are equal to me. And honestly, who laughs in the end: the one that catches up over time or the one that spends a years rent on the game only to be caught up to after a while? ;-)

  • PapasmervPapasmerv Member UncommonPosts: 63
    DMKano said:
    @Papasmerv at the time of your quitting how many active players remained in your guild?
    I'm a member of The Old Timers Guild (OTG) and we had four XL Guilds (100 player cap) that were 85-95% utilized since Launch.  There were fluctuations during the 5 months I played, some having to do with a reorg we conducted shortly after the Node Wars went Live.  I'm going to guess we had between 250-300 active players amongst the 4 guilds at the time I quit.  I'll define active as playing daily.
    What every dev/pub should stand behind: "We're committed to creating a fair playing field for all players. You cannot gain gameplay advantage by spending real money in [INSERT GAME NAME]."
  • QuizzicalQuizzical Member LegendaryPosts: 19,418
    Is it still pay to win if they won't take your money?

    I had been planning on finishing up some things in Elsword, then buying Black Desert.  A patch today in Elsword removed access to the stuff I had been planning on finishing, so I decided to just pick up Black Desert today instead.  I bought the $50 bundle to get access to the game.

    Black Desert's web site says the transaction was rejected.  I called my credit card company and they said it was approved.  I submitted a ticket and haven't heard back from Daum.  They're probably busy with spurious chargebacks at the moment, but I'd think that accepting the money of people trying to offer it would be a priority.
  • PapasmervPapasmerv Member UncommonPosts: 63
    Quizzical said:
    Is it still pay to win if they won't take your money?

    I had been planning on finishing up some things in Elsword, then buying Black Desert.  A patch today in Elsword removed access to the stuff I had been planning on finishing, so I decided to just pick up Black Desert today instead.  I bought the $50 bundle to get access to the game.

    Black Desert's web site says the transaction was rejected.  I called my credit card company and they said it was approved.  I submitted a ticket and haven't heard back from Daum.  They're probably busy with spurious chargebacks at the moment, but I'd think that accepting the money of people trying to offer it would be a priority.
    Sounds to me like they took your money but the website account page isn't updating.  ie you paid but can't play.  Pay2NotPlay.  GG Kakao.
    What every dev/pub should stand behind: "We're committed to creating a fair playing field for all players. You cannot gain gameplay advantage by spending real money in [INSERT GAME NAME]."
  • AndersweltAnderswelt Member UncommonPosts: 23
    edited August 2016
    Happened a lot at the start of the game some people waited months to get their money back or access to the game or the items they bought, oh and don't count on their support ticket waiting times are generally a few weeks to months as well (and you only get more then a copy/pasted response if you are really lucky).
    Post edited by Anderswelt on
  • QuizzicalQuizzical Member LegendaryPosts: 19,418
    I actually did get a reply to the ticket today.  I can be summaried as "please give us money".

    The reply looks like a copy/paste to me:

    ----------------------------------------------

    Greetings,

    Thank you for contacting the Black Desert Online Customer Support.

    Yesterday, we had a little issue with our website and some transactions may have gone through but the Daum Cash wasn't sent.

    I can tell you that we have cancelled those transactions and the money should be back on your bank account in a few days. The issue on our website being solved, you can make a purchase and the Daum Cash will be sent to you.

    I am really sorry for the inconvenience and I thank you for your patience and understanding.

    If you have any other issue, please do not hesitate to reply to this email or to contact us again in the future.

    Kind regards,

    GM Vheena
    Black Desert Online Customer Support

    ---------------------------------------------

    It does at least address what happened, even if I wasn't buying Daum Cash.  So at least it was the correct copy/paste.  But my computer died last night, so I'm going to put buying the game again on hold until I fix it or figure out what to do about it.

  • sync8sync8 Member UncommonPosts: 42
    edited August 2016
    Use the money for better stuff.
    Post edited by sync8 on
  • cybersrscybersrs Member UncommonPosts: 180
    I sent an e-mail Monday about Refund... They still did not reply.
  • Soki123Soki123 Member RarePosts: 2,523

    I know about 20 people who have got their money back at this point, lol too funny for this shit company.


  • Jean-Luc_PicardJean-Luc_Picard Member LegendaryPosts: 7,576
    I know 50 people who didn't get their money back. So bad for all the haters.

    Ooops... see what I did here? ;)
    "The ability to speak doesn't make you intelligent" - Qui-gon Jinn in Star Wars.
    After many years of reading Internet forums, there's no doubt that nor does the ability to write.
    CPU: Core I7 8700k (4.70ghz) - GPU: Gigabyte GTX 980 Ti G1 Gaming - RAM: 16GB Kingston HyperX Savage DDR4 3000 - Motherboard: Gigabyte GA-Z370 Aorus Ultra Gaming - PSU: Antec TruePower New 750W - Storage: Kingston KC1000 NVMe 960gb SSD and 2x1TB WD Velociraptor HDDs (Raid 0) - Main display: Philips 40PUK6809 4K 3D TV - Second display: Philips 273v 27" gaming monitor - VR: Pimax 4K headset and Razer Hydra controllers - Soundcard: Sony STR-DH550 AV Receiver HDMI linked with the GPU and the TV, with Jamo S 426 HS 3 5.0 speakers and Pioneer S-21W subwoofer - OS: Windows 10 Pro 64 bits.

  • QuizzicalQuizzical Member LegendaryPosts: 19,418
    I tried to buy Black Desert on Wednesday, and not only did it fail, but my computer died that night.  So I didn't try again until getting situated mixing parts from my new and old computers.  Now I'm trying again, and this time the purchase went through.  I'm downloading it now.  Thank you to everyone for the helpful answers to questions.

    I still have some concerns about how gamepad-friendly the game will be, but games that offer keyboard only controls tend to be fine there.  Requiring constant mouse usage to choose targets to turn the camera are the big killers for gamepad usage.
  • Jean-Luc_PicardJean-Luc_Picard Member LegendaryPosts: 7,576
    Quizzical said:
    I tried to buy Black Desert on Wednesday, and not only did it fail, but my computer died that night.  So I didn't try again until getting situated mixing parts from my new and old computers.  Now I'm trying again, and this time the purchase went through.  I'm downloading it now.  Thank you to everyone for the helpful answers to questions.

    I still have some concerns about how gamepad-friendly the game will be, but games that offer keyboard only controls tend to be fine there.  Requiring constant mouse usage to choose targets to turn the camera are the big killers for gamepad usage.
    I'm sure you will have fun.
    Explore the node/crafting/housing, it's amazing, I'd even daresay unique. I really hope other MMORPGs will replicate this.
    "The ability to speak doesn't make you intelligent" - Qui-gon Jinn in Star Wars.
    After many years of reading Internet forums, there's no doubt that nor does the ability to write.
    CPU: Core I7 8700k (4.70ghz) - GPU: Gigabyte GTX 980 Ti G1 Gaming - RAM: 16GB Kingston HyperX Savage DDR4 3000 - Motherboard: Gigabyte GA-Z370 Aorus Ultra Gaming - PSU: Antec TruePower New 750W - Storage: Kingston KC1000 NVMe 960gb SSD and 2x1TB WD Velociraptor HDDs (Raid 0) - Main display: Philips 40PUK6809 4K 3D TV - Second display: Philips 273v 27" gaming monitor - VR: Pimax 4K headset and Razer Hydra controllers - Soundcard: Sony STR-DH550 AV Receiver HDMI linked with the GPU and the TV, with Jamo S 426 HS 3 5.0 speakers and Pioneer S-21W subwoofer - OS: Windows 10 Pro 64 bits.

  • Soki123Soki123 Member RarePosts: 2,523
    I know 50 people who didn't get their money back. So bad for all the haters.

    Ooops... see what I did here? ;)

    Too bad for those 50 people.
  • QuizzicalQuizzical Member LegendaryPosts: 19,418
    My initial impression is, boy this game sure starts off slow.  Lots and lots of running around, and I was level 15 before I fought anything that meaningfully tried to fight back.  If a battle where I win at 80% health is a huge step up in "difficulty" from all that came before it, something seems amiss.

    Gamepad friendliness seems to be a mixed bag.  You can't manually set functions to be combinations of button, which is often a big problem for gamepads, due to not having as many buttons as a keyboard.  But some combinations are forced on you, so that if set one button for primary attack and another for secondary attack, both at once does some other attack.  So there might not be any need to set 30 different functions due to the forced combinations.

    So it's not the highly gamepad friendly UI of Spiral Knights or Elsword, or even FFXIV, which clearly made gamepad support into a priority.  But it's more comfortable than TERA, and I expect it to end up in the "gamepads are usable but not ideal" territory of Guild Wars 2 or Neverwinter.
  • QuizzicalQuizzical Member LegendaryPosts: 19,418
    Quizzical said:
    I tried to buy Black Desert on Wednesday, and not only did it fail, but my computer died that night.  So I didn't try again until getting situated mixing parts from my new and old computers.  Now I'm trying again, and this time the purchase went through.  I'm downloading it now.  Thank you to everyone for the helpful answers to questions.

    I still have some concerns about how gamepad-friendly the game will be, but games that offer keyboard only controls tend to be fine there.  Requiring constant mouse usage to choose targets to turn the camera are the big killers for gamepad usage.
    I'm sure you will have fun.
    Explore the node/crafting/housing, it's amazing, I'd even daresay unique. I really hope other MMORPGs will replicate this.
    The node system sure looks unique as compared to anything else I've ever seen.  That was one of the big attractions of the game for me.  Crafting looks like it's trying more for the brute-force complexity of Uncharted Waters Online than the more nuanced depth of FFXIV, but I might change my opinion on that later.  Regardless, they're at least trying to have a good crafting system, which is more than can be said of most MMORPGs.

    There doesn't seem to be a tutorial to push you toward involvement in the crafting system.  The Black Spirit quests that move you along from place to place have made mention of it thus far, and looking ahead a ways, it looks like it doesn't soon, either.

    I suppose that the alternative to "there's stuff out there and you're on your own to find it" is something like Uncharted Waters Online's tutorial that throws a ton of stuff at you so fast that you won't understand most of it.  Even that ends up ignoring a ton of major game mechanics, but at least you'll see a lot of what's out there and not come away thinking it's a generic "WoW-clone".
  • QuizzicalQuizzical Member LegendaryPosts: 19,418
    On the bright side, this game does handle a 4320x2560 resolution the way you'd hope.  Frame rates aren't ideal, but the game does run pretty smoothly.  I did have to turn a bunch of graphical settings off, but really only stuff that I wouldn't have particularly wanted on even if there wasn't a frame rate hit.
  • RidelynnRidelynn Member EpicPosts: 6,445
    It's obvious that BDO broke your computer.
  • laseritlaserit Member EpicPosts: 5,588
    Ridelynn said:
    It's obvious that BDO broke your computer.
    Ya, Quiz what the hell were you thinking

    "Be water my friend" - Bruce Lee

  • Jean-Luc_PicardJean-Luc_Picard Member LegendaryPosts: 7,576
    Quizzical said:
    Quizzical said:
    I tried to buy Black Desert on Wednesday, and not only did it fail, but my computer died that night.  So I didn't try again until getting situated mixing parts from my new and old computers.  Now I'm trying again, and this time the purchase went through.  I'm downloading it now.  Thank you to everyone for the helpful answers to questions.

    I still have some concerns about how gamepad-friendly the game will be, but games that offer keyboard only controls tend to be fine there.  Requiring constant mouse usage to choose targets to turn the camera are the big killers for gamepad usage.
    I'm sure you will have fun.
    Explore the node/crafting/housing, it's amazing, I'd even daresay unique. I really hope other MMORPGs will replicate this.
    The node system sure looks unique as compared to anything else I've ever seen.  That was one of the big attractions of the game for me.  Crafting looks like it's trying more for the brute-force complexity of Uncharted Waters Online than the more nuanced depth of FFXIV, but I might change my opinion on that later.  Regardless, they're at least trying to have a good crafting system, which is more than can be said of most MMORPGs.

    There doesn't seem to be a tutorial to push you toward involvement in the crafting system.  The Black Spirit quests that move you along from place to place have made mention of it thus far, and looking ahead a ways, it looks like it doesn't soon, either.

    I suppose that the alternative to "there's stuff out there and you're on your own to find it" is something like Uncharted Waters Online's tutorial that throws a ton of stuff at you so fast that you won't understand most of it.  Even that ends up ignoring a ton of major game mechanics, but at least you'll see a lot of what's out there and not come away thinking it's a generic "WoW-clone".
    Send me a PM if you need help with the node/crafting system.
    "The ability to speak doesn't make you intelligent" - Qui-gon Jinn in Star Wars.
    After many years of reading Internet forums, there's no doubt that nor does the ability to write.
    CPU: Core I7 8700k (4.70ghz) - GPU: Gigabyte GTX 980 Ti G1 Gaming - RAM: 16GB Kingston HyperX Savage DDR4 3000 - Motherboard: Gigabyte GA-Z370 Aorus Ultra Gaming - PSU: Antec TruePower New 750W - Storage: Kingston KC1000 NVMe 960gb SSD and 2x1TB WD Velociraptor HDDs (Raid 0) - Main display: Philips 40PUK6809 4K 3D TV - Second display: Philips 273v 27" gaming monitor - VR: Pimax 4K headset and Razer Hydra controllers - Soundcard: Sony STR-DH550 AV Receiver HDMI linked with the GPU and the TV, with Jamo S 426 HS 3 5.0 speakers and Pioneer S-21W subwoofer - OS: Windows 10 Pro 64 bits.

  • cybersrscybersrs Member UncommonPosts: 180
    They will not refund... Did anyone get refund?

    "Greetings Adventurer,

    Thank you for contacting the Black Desert Online Customer Support and your interest in the game.
    Please forgive me for the late reply. We currently have an increased amount of inquiries which has increased our response time.

    We understand that many players disagree with our latest changes, and we have been gathering your feedback about this since the announcement.
    From this feedback, we have adjusted and limited the system to the following:
    - Only Pets, Outfits, Horse Gear and the Value Pack can be listed on the marketplace. Functional costumes will be excluded for trading (Splat Fisher’s Clothes, Treant Camouflage, Venia Riding, Desert Camouflage, Venecil Dress, Karki and Canape).
    - A maximum of 5 Pearl Shop items a week can be registered per account.
    - The prices or Pearl items have been capped at a fair price which makes it hard to gain a high amount of silver by selling them on the marketplace.

    With this change, we attempt to make some of the cash shop items more accessible to players that are otherwhise unable to get them. We hope that you are also understanding towards these players.
    Ofcourse, we care about all manner of players, regardless of how they choose to experience the game, so we are doing our best to adjust this system to be as fair as possible. If you have any more suggestions for us to improve this, please do leave your feedback in the following topic on our official forum:
    August 10th Patch Feedback

    As for your refund request, please refer to our following policies:
    - Pearl item refund policy
    - Game refund policy
    Unfortunately, we cannot operate outside of policy for your request, so if your refund request is not valid according to the above policies, I'm afraid there is nothing we can do.
    If your refund request does fall within our policies, please do reply to this ticket as a confirmation, and we will be happy to assist you.

    If you have any other issues, or require further assistance, please do not hesitate to re-open your ticket by sending in a new reply to this email.
    I hope you have a wonderful day and continue to enjoy the game."
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