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The Black Desert Online team has posted a short note regarding issues with one of the North American servers. A limited number of players on who had created characters on Serendia had been incorrectly placed in the wrong channels causing issues with claiming preorder items. As a result, players can either leave their character on Serendia or they can create a character on a new server. The team is working to ensure that the issue is cleared up and that all items can be claimed.