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I think it's extremely nice that the developers come here already. I understand it helps with PR but it's still nice where you don't see that with other mmos.
I think after a hard days work they come here for relaxation and to get a different perspective of what an mmo community is thinking, and that's cool.
What's even better, they answer direct questions. Maybe not all, so they don't insert foot in mouth, but the ones we argue about. Many companies legal departments would advise against that............This also shows they are acting on their own. That's a good thing.
They put out updates every second Tuesday of the month. This month was information about the Cleric class. Check out pantheonmmo.com