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WOW!!! 2.0 Servers will be rolled back, Trion finally makes the correct choice.

Gyva02Gyva02 Member RarePosts: 482
edited September 2015 in ArcheAge

http://forums.archeagegame.com/showthread.php?228461-Heroes-Awaken-Update-Staggered-launch-on-9-13-server-rollbacks-and-compensation


Heroes Awaken Update: Staggered launch on 9/13, server rollbacks, and compensation

Greetings Adventurers,

As many of you are aware, earlier today we attempted to launch Update 2.0, Heroes Awaken, to ArcheAge. While the lands of Erenor were ready for you, our Glyph authentication systems unfortunately encountered an error that did not allow a large number of people to connect and join the launch. After reviewing our logs, only 10% of players who attempted to log in made it into the game. Over 90% of you were unable to join the launch of Update 2.0.

ArcheAge 2.0 is the culmination of months of work by the ArcheAge team here at Trion and XLGAMES, and the errors that were caused were solely in Glyph’s Authentication. The game is stable, and none of these problems were related to Update 2.0 or our Server Evolutions in any way.

Our Glyph team continues to investigate the bug that caused this error, and will be working to make sure it is solved and solid before we make any attempt to re-open the game. Because we do not have an official time for when this Glyph Authentication issue will be solved, and because our European adventurers have stayed up very late, we will be delaying both our North American and European launches until tomorrow, September 13, 2015.

We’ve learned a great deal from our Auroria launch and, thanks to XL's work, the ArcheAge code base has changed drastically since then. While it was previously not possible to perform a rollback, the Update 2.0 code allows for us to choose to roll the servers back. We are taking the learnings of Auroria to heart, and we are going to do what we can to make sure we are delivering to you the launch you deserve.

Because this small number of users was able to claim a significant advantage in placing land over the majority of users, Khrolan and Amary have made the decision to perform a controlled rollback across all servers. The goal of this rollback is to set everyone back to even ground – the same ground we had during our launch at 1 PM today – so we can give everyone a fair shot at participating in this launch.

All servers will be rolled back to the state they were in prior to today’s launch entirely. All Marketplace Purchases and APEX purchases will be refunded. If you used an APEX in the 30 minutes the game was available today, those credits will be removed from your character.

Additionally, we will be splitting the launch of Heroes Awaken by region and by server type. We are targeting to open our European servers 1:00 PM GMT (3:00 PM CEST) on September 13, followed by our North American servers opening at 1:00 PM PDT (4 PM EDT) on September 13. Our Legacy servers will be opened first, our Evolution servers will open second, and our Fresh Start servers will open last. There will be a half-hour delay between each server type opening.


These times are estimates, and may be pushed back if the authentication error is not solved.

The team is currently also will be adding in an additional package to apologize for the issues that everyone experienced during this ArcheAge launch. What will be included is still being decided, and we will have more information regarding that in the coming week.

Adventurers, we apologize for the issues you encountered and how they tarnished this highly-anticipated launch. We look forward to seeing you all tomorrow, and we will continue to work through the night to make sure these issues are resolved.

Sincerely,
The ArcheAge Team
Post edited by Gyva02 on
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Comments

  • The user and all related content has been deleted.
  • AlpiusAlpius Member UncommonPosts: 190
    Good move for them, after reading that forum a bit, i kinda feel bad for Trion... all the hate...
  • DMKanoDMKano Member LegendaryPosts: 21,565
    Told ya :pleased: 
  • CrimsonFalkonCrimsonFalkon Member UncommonPosts: 46
    Good on them for rolling back! Glad to see this. 

    image

  • MadimorgaMadimorga Member UncommonPosts: 1,920
    Best possible outcome given the situation. I pity those who have to work next go around, but it sounds like far fewer people will get screwed over than if they'd simply reopened the servers and let the %10 who got lucky keep everything.

    That is, if this doesn't all happen again tomorrow...

    Meanwhile, I need a life. I'm following a game I don't even play.

    image

    I am convinced there is only one way to eliminate these grave evils, namely through the establishment of a socialist economy, accompanied by an educational system which would be oriented toward social goals.

    ~Albert Einstein

  • MisterZebubMisterZebub Member LegendaryPosts: 3,584
    DMKano said:
    Told ya :pleased: 
    Good on them but you know what would have been better? Making sure this didn't happen at all since this isn't their first time at the rodeo.

    "You have kept me at your beck and call for fifteen years. I shall never again do what you demand of me. By every rule of single combat, from this moment your life belongs to me. Is that not correct? Then I shall simply declare you dead. In all of your dealings with me, you'll do me the courtesy to conduct yourself as a dead man. I have submitted to your notions of honor long enough. You will now submit to mine."

  • TorvalTorval Member LegendaryPosts: 19,780
    DMKano said:
    Told ya :pleased: 
    Good on them but you know what would have been better? Making sure this didn't happen at all since this isn't their first time at the rodeo.
    I'm sure they thought they had it covered. No one launches a major update like that without testing. It's just sometimes testing doesn't get everything in real world deployment.

    Trion screws up sometimes but they always try and make it right with their players.
    Fedora - A modern, free, and open source Operating System. https://getfedora.org/

    traveller, interloper, anomaly, iteration


  • mcrippinsmcrippins Member RarePosts: 1,423
    What's kind of sad, yet funny, is that the whole problem is with Glyph. Another piece of software that noone wants to have to use/install, yet is forced upon them.
  • d_20d_20 Member RarePosts: 1,878
    Good decision. Now I need to go to the official AA forums and read the angry posts by the 10% who got their land and say they're going to quit (which they won't). It will be a good shot of schadenfreude.


  • DMKanoDMKano Member LegendaryPosts: 21,565
    mcrippins said:
    What's kind of sad, yet funny, is that the whole problem is with Glyph. Another piece of software that noone wants to have to use/install, yet is forced upon them.

    The thing is all of the other Trion games worked just fine through Glyph during all this - I never had an issue getting into Trove while ArcheAge was impossible to log into.

    So while this was a Glyph related issue it only affected ArcheAge - which leads me to believe that it was an integration problem between ArcheAge and Glyph that didn't present itself until a specific login volume was reached.

    Account volume related bugs are a bitch to test for during all this - I bet you it never even crossed their minds with all the other testing.
  • jesteralwaysjesteralways Member RarePosts: 2,560
    edited September 2015
    All the other games are working perfectly with Glyph yet again AA seems to be the only thing that creates problem, is it some kind of divine sign for trion? is the universe telling them that publishing AA has been the biggest mistake for their company?
    Post edited by jesteralways on

    Boobs are LIFE, Boobs are LOVE, Boobs are JUSTICE, Boobs are mankind's HOPES and DREAMS. People who complain about boobs have lost their humanity.

  • farbegefarbege Member UncommonPosts: 305
    uhm..rollback was the dumbest decision.

    So i am now with those that say TRION fucked it up.

    I didnt anything wrong and now i get wiped another time in few days timespan, thats like Beta.

    Rollback was a BS decision.
  • HanthosHanthos Member UncommonPosts: 242
    What a mess. 

    While not a perfect solution, it is better than letting it ride like was done when Auroria was opened.
  • GabiruGabiru Member UncommonPosts: 63
    • rollback was the best added feature ever, it's a shame they didn't had it at launch/headstart
  • DMKanoDMKano Member LegendaryPosts: 21,565
    Hanthos said:
    What a mess. 

    While not a perfect solution, it is better than letting it ride like was done when Auroria was opened.
    Agree 100%. Auroria not getting rolled back was something I disagreed with 100% - glad to see they didn't do a repeat of that.
  • psiicpsiic Member RarePosts: 1,612
    Saved themselves being invaded by 10k screaming gamers calling for their heads..

  • JudgeUKJudgeUK Member RarePosts: 1,489
    These things happen irrespective of game and company. They've happened before and will again.

    When they do, it's how the company deals with it.

    - Some companies attempt the brush under the carpet approach, head in the sand.
    - Others take a damage limitation approach with sticking plaster actions, but the problem is never really cleared up.

    Roll backs are a serious issue, but they also reflect a serious response from the company.
    In this case, the right thing to do.


  • karmathkarmath Member UncommonPosts: 896
    Two major expansions borked in a row. Its pretty funny.
  • shalissarshalissar Member UncommonPosts: 508
    edited September 2015
    Uughhh that community. "I want compensation because I just lost my advantage at acquiring land over other people via server problems!"

  • RivolRivol Member UncommonPosts: 79

    Trion will be doing a staggered start up of the servers to try and even the load of logins. The brand new servers will be online last. This is a disaster. Why? because now everyone with multiple accounts in both NA and EU will have ample opportunity to log into the merged/fresh start servers and claim what limited land there is.


    This is so unfair, especially for those who will be at work when the servers are finally back up. The land will be snapped up and sold to any unfortunate stupid enough to pay for it with credits (APEX). Those credits will then be spent by mains on other servers and the new servers will be bled dry. There are already large guilds making plans for the land grab, so it's going to happen. The brand new fresh start servers are screwed before they begin. Brand new players have no chance against organized guilds and experience players when it comes to land grabs.


    More mergers in 6 months guaranteed.

  • d_20d_20 Member RarePosts: 1,878
    edited September 2015
    Rivol said:

    This is so unfair, especially for those who will be at work when the servers are finally back up. The land will be snapped up and sold to any unfortunate stupid enough to pay for it with credits (APEX). Those credits will then be spent by mains on other servers and the new servers will be bled dry. There are already large guilds making plans for the land grab, so it's going to happen. The brand new fresh start servers are screwed before they begin. Brand new players have no chance against organized guilds and experience players when it comes to land grabs.


    Welcome to the real world.

    Trion will make people like farbege angry, but he won't quit. Those 10% who got rolled back won't quit even though some of them will be claiming to do so in the forums. Trion will make a lot of people angry, but it won't matter because AA has found it's audience and they will stick with the game to the bitter end.


  • TheGoblinKingTheGoblinKing Member UncommonPosts: 208
    TRION screws it up again! Bravo, bravo LOL :3
  • JabasJabas Member UncommonPosts: 1,249
    Is not going to work anyway if they dont really fix the issue, just saying.
    Even NA / EU separate time wont help much, everyone at this time play in both regions, so ALL will loggin and crash again the autenticator server.
  • jesteralwaysjesteralways Member RarePosts: 2,560
    DMKano said:
    Hanthos said:
    What a mess. 

    While not a perfect solution, it is better than letting it ride like was done when Auroria was opened.
    Agree 100%. Auroria not getting rolled back was something I disagreed with 100% - glad to see they didn't do a repeat of that.
    As they have said the rollback this time was only possible because XLGames changed in code according to Trion's feedback and allowed it. If we really want to point finger at Trion then that would be for their idiotic decision of publishing AA.

    Boobs are LIFE, Boobs are LOVE, Boobs are JUSTICE, Boobs are mankind's HOPES and DREAMS. People who complain about boobs have lost their humanity.

  • MadimorgaMadimorga Member UncommonPosts: 1,920
    shalissar said:
    Uughhh that community. "I want compensation because I just lost my advantage at acquiring land over other people via server problems!"

    To be fair, that's how everyone got land the first two rushes, so who can blame them for thinking 'land rush' equals login RNG?

    image

    I am convinced there is only one way to eliminate these grave evils, namely through the establishment of a socialist economy, accompanied by an educational system which would be oriented toward social goals.

    ~Albert Einstein

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