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I never migrated my old NCsoft account to the old system. One reason for that is because I never used the email and even then, it took me ages to find all the info for it (luckily I found an old notebook with my usernames/passwords). Then second reason, I wasn't really interested in playing Aion. So partly my fault I guess.
But, I sent an email to customer support and they refused to fix my old account.
It has (or had now) collector's edition items. I can't find a collector's edition that isn't stupidely expensive that hasn't been used at all, so I can get the CE items.
So I emailed back asking if they can take my collector's editions to my new NCsoft account I made.
And I got a big middle finger saying "nope"
Even Blizzard support was far better than that, and there CS is pretty fail compared to some other MMOs. And even FFXIV customer support is vastly better (though its just good in general)
They won't even fix my old account, and even worse, they won't even give me my collector's edition items that you pretty much can't get anymore.
With the lame excuse of (which is a lie as they can) "we can't transfer items to your new account"
What a horrible first impression of coming back to Aion
My Skyrim, Fallout 4, Starbound and WoW + other game mods at MODDB: