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So i woke up this morning to find that my daybreak account has been banned for "cheating".
The email did not go on to say which game this occurred in or the circumstances surround it, but i can summarize that it would be Planetside 2 because that is the only daybreak game that i have been playing this week.
This is a notification from Daybreak Game Company.
We regret to inform you that the account name:_________ has been terminated due to a Community Standards violation. After reviewing our records, one of the characters on this account was found to have committed the following violations:
We do not take situations like this lightly and have ultimately made the decision to close this account. If you have questions or concerns about this incident, please contact our customer service team at our help site; one of our support staff will be able to assist you. Other contact options can be found via this link:
Thank you for your consideration,
Daybreak Game Company
Customer Service Department
Now, I know what your all thinking: hes been cheating and trying to get out of it this isn't that case.
The only thing i can think of is that my latency (from Australia) makes me appear somewhat weird to surrounding players.
Anyways, Submitted a ticket which pretty much assumes you guilty of cheating and asks for a "cheaters form" which requires you "beg" for your account back. wtf.
IMPORTANT NOTE: Please be as honest and detailed as you can in your response as we will be using that information to make final determination as to your account status. For your ban to be appealed we will need detailed information about what could have caused these flags and differentiates your play sessions from the thousands of others.
Ban Appeal Form
- Banned Station Name:
- Have you ever been banned in one of our games before?:
- Server Name:
- Character Name:
- Date of Offense:
- 3rd party program used:
- Please give your side of the story:
- Ban Appeal - Why do you feel the ban should be lifted?
I have no idea how long it will take to get this resolved but somewhat annoyed that there really isn't anything i can do to prove my innocence...
Anyone been in this situation with SOE/Daybreak?