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First, I can't log in to my glyph account. I have to input a code because suddenly I'm logging in from a new location even though my PC has not moved and ISP has not changed in over a year. Well, this code never gets emailed to me. I check back hours later and there is about 20 codes emailed to me. All of which, are only usable for 30 seconds. Their ticket system is not working apparently. I've put in numerous tickets for glyph being broken (all with the needed .docs and system information) and have not received any news in over 2 weeks. I can't check on those original tickets because I can't log in to my glyph account. So, I create a new account because I need live support. Their ticket system is not working. When I attempted to use the live support function, which I had to just google and guess as to how to access it, I was greeted with "you haven't given us money so we aren't going to help you, slap in the face". Except, I HAVE GIVEN THEM MONEY. I have a RIFT account that was purchased at launch, a Defiance account that has been there since launch. I have bought access to Trove, even though I haven't been able to play it at all because of Glyph's error 2025 that I have been experiencing for almost 2 months now. Trion Worlds won't even put out a word as to what they are doing with Glyph. Are they fixing it? Are they ignoring the people who can't log in to it? Do they expect someone to reformat to get a new MAC address because their program is broken? If this is what can be expected from Trion Worlds I'll be refunding Trove and they won't be getting anymore money from me.