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After reading a text from a developer (dont remember well, i think was the Trion's boss) and observing the behavior of people in foruns and ingame, i came to conclusion that what people says they want in a mmo (in foruns) isn't necessarily what they do and seek when really playing (and paying) the game. As a example, the big majority of people in foruns like this says that wants sandboxes features, freedom, absency of hand holding, without instances and so on. However, when they are ingame, they seek these very things. In the heat of the moment, they seek more "convenience" (dumbed down features, making things easier to obtain) and feel lost without hand helding, saying the game has "nothing more to do" and even missing instanced content.
I think because this the big developers dont gamble much money in full sandboxes and, when they do, they try "fix" the things later adding more themepark features and "convenience" (making things easier) to the game, as Archeage shows.