I think before anyone plays this game or purchases something from its c-store it's important to know there is no actual customer service. I bought a ship from the c store over a year and a half ago, out disappeared from my list of unlocks. I sent a custom support into perfect world over 2 weeks ago and they have done absolutely nothing since sending me the auto message saying they have received my issue. I've petitioned in game, I've commented on the support forums and yet I've all not received any kind of assistance whatsoever. Before spending your money on this game, be aware that if something goes wrong on their end (I'm not the only person to have legacy unlocks disappear) you still not receive any assistance and you will be out of the money that you've spent.