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http://forums.gamersfirst.com/topic/267721-gold-not-applying-in-game/ Just read the last entry by their moderator I made them rage....
Seriously it is pretty sad K2 Networks/Gamers first.
1. Years ago when I played Sword OF The New World (SOTNW) I had lost my password and secret question I filed a ticket and asked for help the email I got from them was sorry you need a premium account? I was like WTF I forgot my info I spent money now I couldn't play, however I found my secret question after spending hours going through saved documents on my external drive got my accoutn back.
2. I spent around $300+ in Fallen Earth only to be harassed by a clan called ExileGamers who constantly trolled in game just like GoonSwarm after applying for their guild because I got an unsoliciated mail from their clan member. Their leader is part of the Trolling, and I have over 400 Snapshots to back everything some of them posted under the FE section here but locked by moderator, and a lot more including snapshots where they have clearly brought harassment to other techs, and friends of mine.
This was reported two times at least to gamers first where they never respond after the last emails were filed providing all the snapshots I had as evidence where they continued to bring harassment to other techs claiming they were me and something about people causing them drama elsewhere online. Either way their members have been in violation of the games Code OF Conduct and done way worse than I ever did when I got my account suspended for some racial slurs because their members decided to take something I said not directed to anyone and complain to G1 about it, in other words I was baited by them to a certain point.
3. Now we have the SOTNW issue, I just put $80 into this game, the game comapny never asked me to link my account and I believed my old account was in fact my new account because of the portal change so I just bought gold, fact is it went to the wrong account, and I only got two orders of the gold I paid for out of 3 orders which would have equal to $80 USD on the account unsure as of why.
So Anyways I asked on the forums about it and finally found out what was going on myself I contacted g1 let them know through support, and asked on the forum, and finally the moderator comes out and says and should I Quote this .
"4) Makes perfect sense why they would. If you have 2 accounts linked and you ask them to remove gold then they disable the account they took it from so more gold can't be put on their in future. All it means is that you could not create a playable account using your G1 id. You can still log into the G1 site and use that ID to play other G1 games - just not Sword. If you don't want this to happen then buy in game cash shop items you can transfer and do it that way."
Am I wrong, didn't the moderator just say I could login to the game and pay for gold using my new account then transfer the goods to my old account, because I can swear they did.
And yet another quote from their last post.
"If you're going to start picking fights and playing the blame game then I'll revoke my gesture of contacting G1 on your behalf and I'll leave you to wait on your ticket. It's no skin off my nose and to be frank I don't tend to help people who tick me off. In future, when someone is helping you, you may wish to be a little bit more grateful regardless of how frustrating the situation may be.
Most people have friends in game, it's not my fault that you don't and yes, I didn't take that into the equation when suggesting you to buy and transfer the items.
Anyway, as you've decided to try and push blame on to me, I'm off. Good luck fixing your issue."
Oh wait I played the blame game here because I let them know that I used their idea, and couldn't transfer my items and now what do I do in other words, and because I updated the ticket to G1 and told them about this. Oh wait the blame game? Maybe they made a mistake I have no idea all I know is that G1 Customer Service seems to be failing big times, and all they seem to be about is making money not giving a crap for any of its customers.
Well Maybe I don't like Nexon, or PWI because I feel their cashshop items are way too expensive, or maybe I don't like sony, or Blizzard anymore but seriously at least they provide faster support and actual service where I can check a ticket unlike Gamers First...