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I tried the STO trial when it first came out but didn't really like it at all so i didn't subscribe.
But now after trying it again after it went F2P i'm having a blast leveling up, this is a severly underrated game. If you like Star Trek at all this is definetly a game that you should be playing.
Graphics look pretty good and you only need a medium system to play it well.
Some mission are really cool with intersting storyline all connected into a wider plot (an "episode") and there's lots of connctions to Star Trek canon, if you're a fan of the series you'll have a blast.
Space combat is fun and tactical, especially PvP (so far group PvE is not that fun, it's basicly kill a boatload of ships).
Ground combat is a lot better than i remember. Not perfect but quite ok both in PvE and PvP. Many tactical options with the different skills.
It's very casual friendly and you can basicly pick it up and play as long as you like. It even has a pause button in single player...
Cash shop doesn't seem so bad. You can buy some conveniences (like say more character slots, more bridge officer slots, things like that), but mostly it' practical / cosmetic, none of that uber ship of doom bullshit.
Most importantly for me it really feels like you're captain of a big Star Trek ship not one lone guy like in say EvE. You have a bunch of Bridge officers that you can take onto ground missions and who pop up in dialog but also you can have dozens of Duty Officers under your command that make up your crew that you get to send on mission of their own. It really has a lot of depth.
And you can go to your own ship's interior and walk around it (it's basicly player housing but it's pretty cool to see + perfect if you're into RP that sort of thing).
I'm not sure if the endgame is solid since i haven't reached it, but this really seems more like a game for fans and casuals rather than hardcore number crunchers.