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This is probably premature but this game does not seem to run or allow logins. I checked their forums and servers are not available and forums posts from 2 days ago are left unanswered. DOA.
A quick glance at the forums show people posting today and even say they have been playing today. You sure you're looking at the correct site?
well I went to the support forums first. that's where I found the orphaned posts. they don't seem to be addressing new user login problems, or server down posts.