It looks like you're new here. If you want to get involved, click one of these buttons!
The change to F2P was a major one for LOTRO that brought many new players to the game. Turbine told everyone that Turbine Points were how people would be buying content from that point on. People started buying points in anticipation of the next expansion.
They told us that points wouldn't buy you advantages in the store. They changed their mind and the removed such statements from their site and forums.
They told us that expansions would be purchaseable with points. They have a massive sale on Turbine points and soon after tell everyone they can't preorder the expansion with points. Not a lie but still deceptive.
They put up a description of the expansion stating exactly what it would contain. Many people assumed it would include instances and they were aware of those assumptions. They simply ignored them so as not to reduce the amount of preorders.
Eventually, they admitted that the expansion wouldn't include 3/6/12 mans. After a large outcry from people that preordered assuming they would get such instances they finally stated that anyone paying cash to preorder or to buy the game after release would get the instances for free.
They were asked if people paying with points would be able to buy the expansion the day of release. SILENCE. They were asked if people buying the expansion for points would get the instances in update 5 for free. Again, SILENCE.
They haven't outright lied to anyone. But they've made a lot of vague statements regarding Turbine Points and refuse to elaborate on them. It's all about the money and they are willing to abandon people that assumed that points would be treated like cash. The same people they allowed to have this assumption in order to sell more points for cash.
Turbine is being very deceptive intheir practices and simply seek to not outright lie to anyone. That's not the moral high ground. That's the stance of a company not wanting to get sued.