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Adventures in dysfunctional broadband billing
Gizmodo notes that several Comcast customers are apparently being told that they need to pay their outstanding balances of $0.00, or they face having their broadband connection disconnected. The website also posts the complaint of a Charter Communications customer who actually did have their broadband service terminated for failing to pay their $0.00 bill. These kinds of errors aren't that uncommon, and you'll often see them in other sectors outside of telecom. One user has an explanation for the billing phenomenon:
On a positive note, one impacted Comcast customer says the company gave them a ten dollar credit for the inconvenience of being threatened for having no (or virtually no) balance.
http://www.dslreports.com/shownews/Pay-Us-000-Or-Well-Cancel-Your-Broadband-109651
Comments
Because of a series of events and billing errors from my ISP - they've twice sent me bills with negative amounts owing.
You owe -7.84
"The liberties and resulting economic prosperity that YOU take for granted were granted by those "dead guys"
You better collect that 7 dollars and eighty-four cents or threaten to cancel their service! Honestly whats with companies not paying what they owe their customers.
And no this isnt meant to be serious.