My software is unable to connect to the internet

Falice

I recently had a really nasty virus that I removed (thanks to help from folks here), but since then I have been having odd software issues.

Software such as itunes, quicktime, Steam etc. are unable to find an internet connection. I am currently using Avast! as my AV.

Vista 64

i7 920

6gigs

 

I have uninstalled and re-installed all of these, but the problem still stands.

I have adjusted settings for my AV, but I still can't get things to work.

Help is greatly appreciated.

 

Ooh, I wanted to add that I do have internet connectivity, but again something is blocking all software programs from accessing it.

mverhoevve

Shot in the dark but here we go:

Check for Parental Control to be active?  (turn it off temporarily to check if it changes anything ?)

http://www.bleepingcomputer.com/tutorials/tutorial139.html

 

Secondly, try to add OpenDNS to see if your DNS is bugged? Guide:

https://store.opendns.com/setup/operatingsystem/windows-vista

Falice

Originally posted by mverhoevve

Shot in the dark but here we go:

Check for Parental Control to be active?  (turn it off temporarily to check if it changes anything ?)

http://www.bleepingcomputer.com/tutorials/tutorial139.html

 

Secondly, try to add OpenDNS to see if your DNS is bugged? Guide:

https://store.opendns.com/setup/operatingsystem/windows-vista

 

 

Tried both, but not luck...

Hopscotch73

You've turned off the windows firewall and checked the settings on your router's firewall (assuming it has one)?

A lot of the time firewall settings cause the problems you're having.

Apart from that, no idea. And apologies if that was so obvious you didn't bother stating you'd done it!

dar_es_balat

Amateurs!  :-)

 

Here is how you do it (assuming you got some fake antivirus alerts as your malware):

 

Open up internet explorer

Click tools

Click Connections

Click Internet Options

Click LAN Settings down at the bottom.

Turn off the Proxy Server.

Make sure only Automatically Detect Settings is checked.

Restart Internet Explorer.

 

The process is similar for every other browser out there.  The thing "breaks" your computer by turning on "connect via proxy."

Preponerance

Usually a nasty virus will change your proxy settings....

 

Open up IE (Internet Explorer)

then on the menu bars go to

Tools > Internet Options > Connections Tab 

then at the bottom you should see LAN settings, click that

 

once there make sure nothing is in your proxy and the only thing that should be check is

Automatically Detect Settings

Preponerance

Originally posted by dar_es_balat

Amateurs!  :-)

 

Here is how you do it (assuming you got some fake antivirus alerts as your malware):

 

Open up internet explorer

Click tools

Click Connections

Click Internet Options

Click LAN Settings down at the bottom.

Turn off the Proxy Server.

Make sure only Automatically Detect Settings is checked.

Restart Internet Explorer.

 

The process is similar for every other browser out there.  The thing "breaks" your computer by turning on "connect via proxy."

Doh you beat me to it

Plutonicwoes

In a situation like yours I would just wipe and put on a clean install.

It's a pain, but a clean install is never a bad thing, and it could be lingering BS from the virus that's causing this.

A bit overkill maybe, but I think it would be worth it.

Falice

Originally posted by dar_es_balat

Amateurs!  :-)

 

Here is how you do it (assuming you got some fake antivirus alerts as your malware):

 

Open up internet explorer

Click tools

Click Connections

Click Internet Options

Click LAN Settings down at the bottom.

Turn off the Proxy Server.

Make sure only Automatically Detect Settings is checked.

Restart Internet Explorer.

 

The process is similar for every other browser out there.  The thing "breaks" your computer by turning on "connect via proxy."

I also forgot to mention that I'm using the latest version of Firefox, any suggestions there?

dar_es_balat

Tools

Advanced

Settings

Connection

Change it to read "No Proxy"

Thorkune

I would think it is a firewall issue also. Try calling your computer manufacturer help line or ISP help line to see if they are willing to give you some advise...it doesn't hurt to try.

Falice

Originally posted by dar_es_balat

Tools

Advanced

Settings

Connection

Change it to read "No Proxy"

Ding!!! We have a winner!!! Thank you, it worked!!!!

HunterBlare

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