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Hey guys just after a little advice, not sure how to proceed with this ...
I cancelled my STO Account towards the end of the first month because of personal reasons. I recieved an email confirmation of the cancellation and thought nothing more of it.
Just yesterday I was thinking of resubbing for a while to make some more youtube videos and when I looked on my account page, I noticed that the account was still open and they had taken money from my account using the stored card details.
So I thought they had made a mistake and just emailed them saying what had happened and here is their response.
After careful review of your account, we are unable to grant your refund
For further information, please review the terms of service located at
http://www.startrekonline.com/terms_of_service in section 7 and
http://startrekonline.com/terms_of_use section v.
For more information regarding our terms of service please see either
If you have any additional questions, please feel free to let us know.
Cryptic Studios Billing Support
Anyone have an idea what I can do about this ? Basically they took the the 2 months subs without consent , plus I have the email confirming that I cancelled at the end of Febuary.
Downside is I only used a debit card and not a credit card.