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Its been said before, but I realised today the extent to which it is impossible to cancel your account in this game.
And don't tell me that this option will appear sometime in the unspecified future and leave it at that. That is really not right.
They have a button 'need help, click to chat now' which does (EDIT) work if you disable pop-up blocking - and here is a transcript ( changed my name though to XXX):.
Dave: Welcome to Acclaim Games
XXX: I would like to cancel my sub to TCOS please
Dave: How may I assist you?
Dave: Well,the cancellation option would be made available soon
XXX: I woudl like to cancel it now please
Dave: It is requested to please wait for few days
XXX: I am rather wary of this "yyou can cancel soon" position
XXX: I woudl rather not wait, I woudl like to cancel now please
Dave: It would not be possible for us to cancel the subscription now
Dave: Our team is working to make the option available
XXX: Do I have to put in a cc block then?
XXX: This seems highly irregular...
Dave: I assure ,the option would be made available before the recurring starts
XXX: That is all you can do?
Dave: You can also contact your credit card company to block the transaction
XXX: OK - Thank you. I appreciate you help. I will be posting this information on multiple forums.
Dave: We regret the inconvenience caused
XXX Best regards
XXX: have a nice long weekend!
Dave: Is there anything else I may assist you with ?
XXX: no thank you
Dave: Thank you for contacting Acclaim Games
Very sad. Great game, but empty, and this lack of unsubscribe is odd.
I really felt I had a new home here, but there are fewer people playing now than there were even a week ago as far as I can tell. So I thought I would wait a bit...
EDIT: They say on their forum that if you want to unsub before an unspecified 'few days' you need to email [email protected]
Note that this info is not available either on the account management page, or via conversation with a cs rep online.
UPDATE: It appears that the mods are giving out the wrong email for cancellation in their threads on the official forums. You should send your email to [email protected]
The first reply I received was automated, then from a rep saying no go - you have to wait. Finally, after replying again, they said they had initiated the cancellation process.