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I am going to try to spell this out, real simple, for everyone here. I hate all this "OMFG SWG SUCKS! I'M NOT GETTING EQ2 NOW!"
First off, no one cares. If you are going to whine that much, stay the hell away from Everquest II, it will simply make it a better game for the people playing.
Moving on. There is one simple thing you have to understand. Sony Online Entertainment (SOE) has many different branches. A seperate team works on the different games. No two games have the same team. The Customer Service Representatives, the development team, etc. are all different.
What exactly does this mean?
It means that Star Wars:Galaxies does not equal Everquest.
Everquest does not equal Planetside.
Planetside does not equal Star Wars:Galaxies.
And Everquest, Star Wars:Galaxies, and Planetside do not equal Everquest II.
Is some understandment coming?
Not only are they all seperate teams, but the teams are seperated too. None of the teams are even in the same building.
What is the conclusion?
The conclusion is that it is absolutely impossible to be able to tell what Everquest II's customer service is going to be like, dispite previous dealings with any form of Sony Online Entertainment (SOE). There is only one way to tell what they will be like, and it is even not 100% accurate. This way is to have meet them, as many people from major websites and game related companies have been able to do.
Why is this still inaccurate? It is still inaccurate because of the fact that they have not meet them under the conditions of an eight hour say after recieving 100 or so bug reports from players (I am not saying there will be that many bugs).
That is the conclusion that should be reached using this information. If you disagree, you are wrong. It is simple.