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I just finished reading this article on The Gamer's Bill of Rights. For those that don't wish to click a blind link here is a copy and paste of the Gamer's Bill of Rights:
The Gamer's Bill of Rights:
1) Gamers shall have the right to return games that don't work with their computers for a full refund.
2) Gamers shall have the right to demand that games be released in a finished state.
3) Gamers shall have the right to expect meaningful updates after a game's release.
4) Gamers shall have the right to demand that download managers and updaters not force themselves to run or be forced to load in order to play a game.
5) Gamers shall have the right to expect that the minimum requirements for a game will mean that the game will play adequately on that computer.
6) Gamers shall have the right to expect that games won't install hidden drivers or other potentially harmful software without their consent.
7) Gamers shall have the right to re-download the latest versions of the games they own at any time.
8) Gamers shall have the right to not be treated as potential criminals by developers or publishers.
9) Gamers shall have the right to demand that a single-player game not force them to be connected to the Internet every time they wish to play.
10) Gamers shall have the right that games which are installed to the hard drive shall not require a CD/DVD to remain in the drive to play.
This was created by some people at an indie company called Stardock. They aim to make PC game developers step up the quality of the PC gaming industry as a whole. I think that it's a very noble and idealistic goal to aspire to, but the major companies, who have been steadily flushing crappy games our way, aren't going to turn over a new leaf without some sort of major profit loss.
PC gaming has really gone down hill, and when it comes to MMORPGs it's glaringly obvious. Too many games get released that are blatantly unfinished. These companies ask for not only a box purchase, but a monthly subscription rate, and the customers end up paying to beta test an unfinished and buggy game. There are also examples outside the MMORPG genre. A big one was Vivendi releasing Tribes Vengeance as a full product. You install the game, load it up, and realize that you can't even make a Tribe (aka a Guild or Clan) in Tribes Vengeance. There was also no anti-hacking measures included. The players were promised a patch to add punkbuster and to add in the missing features of a game we paid full price for.
4 years later and not only has that patch not come, but you can still occasionally see the Tribes Vengeance boxes in stores.
All in all, the PC gaming industry's treatment of it's customers has gone from bad to worse. The good news is that the potential for change exists, but it will never happen unless we the consumers, we the gamers, unite and stop supporting these negative actions buy purchasing and paying to play unfinished, buggy games, with little to none, or poor customer support.