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Dungeon Siege II hardware trouble

I have Dungeon Siege II: Legends of Aranna for the PC, but for some reason I get and error message saying "gathering exception data!" I installed the game successfully, put in the first CD, it loaded fine on the main menu, I was able to create my own character for both DS I & II:LOA. But when I start the campaign and it starts the narration and the intro video, it comes up with "Gathering Exception Data!" and freezes. WHAT DO I DO!!!!! I have a brand new PC that I got about 2 months ago, and it is capable of running Vista without a hitch (but I like XP better). What's the Problem?!?!?!?!?!?!?!?!?!?

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