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Today I was pricing out a wii. I'm moving out of my dorm soon and me and my g/f decided to get an appartment finally. So it was unanamous. Its time to get a week so when people come over we can do something other than play "watch me play COD4 or WoW."
I looked around at prices, EB was a little more expensive, Futureshop... London Drugs didnt even have the wii and generally the prices were about the same with walmart being a little cheaper.
I usually hate walmart, I avoid it like the plague. Generally Id prefer to support smaller business but in the console market that doesnt really exist.
So I went to EB to see when their truck came in, they pissed around an answer. Went around, generally the same idea. I went to walmart the manager just looked at me, said the date and walked away.
This is when it hit me. It used to be id goto other stores because they had customer service. They would help me, they'd put one aside or help me get a good deal. Thats why I went to them. Id pay the extra couple bucks for a nice friendly experience. Walmart was a free for all but they had the lowest price.
It seems to me that far to many retailers are trying to out-walmart Walmart.
They have never pretended to have customer service. They want to stock up on minimum wage junkies and deliver the cheapest price with minimal customer interaction. When I goto walmart I expect nobody in the electronics section to have any clue wtf is there. I just want my item and to gtfo.
When I goto a specialy store, I expect them to tell me about any good deals. Figure out what I need. Sure many nail me with a few accesories so they make a profit, but atleast they are accessories id use.
That doesnt seem to be the case. EB/Gamestop just care about getting me the product, getting me to preorder some game that will be out between now and 2 years from now and sign up for some newsletter/used game deal.
Whats making them better than walmart? In my opinion almost nothing now... You cant out-walmart Walmart.
after 6 or so years, I had to change it a little...