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Five weeks ago I got the red ring of death (the three red lights on the ring of light). After about 2 weeks, I got a package with a 360 and a letter saying that this was a "New Console" (referbished, as i soon found out). After connecting the console and playing for about 45 minutes, the screen froze, I pressed the middle "X" button (the one in the center of the controller that pulls up the dashboard. I saw that the dashboard was frozen as well. To make a very long and frusterating story short, i tried it several more times and it froze several times all with different games. The troubleshooting that i tried already- cooling the console with a fan, moving the console to a new more open area, elevating the power "brick", clearing the cache. Please help!!, I dont trust Microsoft customer service anymore and am hesitant to send it in for repairs. Does anyone know how to fix it? If so can you tell me.