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Their website said that if you pre-ordered Tabula Rasa, you'd get to play a few days before release (plus a few other perks). I pre-ordered. At least a month before release, I gave my credit card info to gamestop.com and secured my copy of the game with next-day delivery.
It arrived today. I installed. I patched. I didn't play. It keeps saying that my serial code is not yet active. Not active? But I pre-ordered!
I contacted Tabula Rasa. They still haven't activated my code. For some reason that they haven't explained to me yet, ordering prior to release isn't the same as pre-ordering. Huh?! I've half a mind to return my box to gamestop. I've already contacted them saying I expect a working code since I did pre-order the game. Dunno what's going to come of all this.
I did, however, want to warn other potential customers that NCSoft seems to be creating whole new definitions of words out of thin air.