Zu Online: Customer Service

Vladarion

This is the chat log i had with an employee of the so called Customer Service of Zu Online...Btw i still have not gotten the links to work and when i said "Others people have gotten it to work"  I was looking to see how he would react and also i did see on their forums where people have downloaded it with the faster links. So here ya go:

 

Vladarion:

can't download the client

	Call accepted by operator Feature. Currently in room: Feature, Vladarion.

Feature:

Hello! What could I do for you? Please rate the quality of our support below for the operator who served you this time after complete the conversation. Thank you! http://service.igg.com/index.php?gu_id=71

Vladarion:

hi i can't download the client

Vladarion:

i can with the http version

Vladarion:

but it is terrible

Feature:

Sorry,could you try to download after the alpha date?

Vladarion:

other people are getting it to work...

Feature:

Sorry for the inconvenience

Vladarion:

listen if i can download it from the http link it should put it up for the utorrent link as well

Feature:

We haven't put the download link

Vladarion:

Then why have it there?

Feature:

Sorry,I don't know

Vladarion:

there are 4 download links.  Two work, but they are http and very slow and then there are the utorrent links, but they just refresh the page

Feature:

I see,I also be astonished by that    (<----(WTF?))

Vladarion:

my God your customer service is horrible.  Do they not inform you on anything over there or are you just getting paid to sit there and play games?  Just forget it, i will be reporting this customer service session to the community.

Vladarion:

cya

Feature:

Sorry for any inconvenience

Feature:

See you

 

Ampallang

Eh, that wasnt so bad.  Now dealing with comcast is bad.  Or God forbid, AOL.

imrodus

hey, comcast and AOL have phone service, they talk decent English and have understanding,

this guy is an idiot, and doesnt know what he's talking about

Vladarion

Lol yeah i have charter which is basically the same as comcast and this guy blew them out of the water.  He made their customer service look like a decent service...I swear he was just typing while playing world of warcraft or something.  Not really caring if he helped me or not.  I should get a job like that if that's all he ever does.

Ampallang

well clearly you guys have had better experiences with comcast than I have.  I am firmly convinced that they and AOL are subsidiaries of Hell.

Woopin

Originally posted by Vladarion


Lol yeah i have charter which is basically the same as comcast and this guy blew them out of the water.  He made their customer service look like a decent service...I swear he was just typing while playing world of warcraft or something.  Not really caring if he helped me or not.  I should get a job like that if that's all he ever does.

That was not so bad I have seen hell of alot worse. Plus the game is free and you got to expect there to be problems for betas and alphas.

vivian_zst

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