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I did a 5-man run in Mana Tombs in World of Warcraft today, and the quest that I was looking to complete bugged on me, so I couldn't turn it in after having done it. So I wrote a ticket to Blizzard, asking them to fix this, since, after all, I spent three hours of my life for nothing (well, I got reputation and a very nice drop, but who cares, I was there for the quest). So I got a reply from a GM, and we discussed it a little, and of course he couldn't do anything about it, so I wrote "*slits wrist*" and "Oh well, I'll go mental in the streets now. Thanks for answering." You know, silly, bad jokes that you write to online friends in games when you're frustrated but take things with a smile. So after a while I logged off, and onto another character I have. And I was contacted by another GM:
[Aralaxis] (that's the GM): Greetings Drizzlefixx (that's me gnome), this is Game Master Aralaxis. I'd like to talk to you regarding the recent ticket you submitted to us. Do you have a moment to talk about it?
[Drizzlefixx]Er...well, yes, but another GM talked to me about it? o_O
[Aralaxis]Indeed, however I'm concerned about your issue. Please contact any of these resources if you are thinking about hurting yourself in any way:
[Drizzlefixx] Oh dear gods, I was joking. Sorry if I came across as serious.
[Drizzlefixx] I was just bummed that I spent three hours for nothing.
[Aralaxis](here I didn't take a picture, but he mentioned something about that they take all talk about hurting oneself seriously, hence he contacting me)
[Drizzlefixx] You guys are serious, aren't you. Well, in that case I certainly won't make comments such as that again.
[Aralaxis] Thanks, we're grateful for your understanding.
[Aralaxis] I wish you a good evening, Drizzlefixx, safe travels.
[Drizzlefixx] Thanks, you too.
Now, at first I was shocked, that they actually took it this seriously, but after a while I actually felt a bit silly, that I caused unneccessary work/worry for a GM. While most of their responses are pre-written, generic stuff, this GM did actually contact me, and I really appreciate that, no matter how bound by his job contract he might have been. This could perhaps save a few lives here and there, so cheers for Aralaxis!