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How to stop supscription?
Sorrowho
Member Posts: 581
okay so im trying to cancel my supscription to vangaurd but i can't remember my secret question to my account... i can't call support either atm since they closed to monday if im right? and next time im getting billed is this monday that comes, so what should i do?
Comments
Ok, heres a radical idea....no please hear me out on this one, I could be onto something.
Maybe get intouch with the makers of the game and cancel it? hummm? muppet.
If you can't cancel easily.
Call your credit card and tell them that they have to refuse any bill coming from this source.
It will do it. The credit card company may charge them if they try an unauthorized charge. Kinda like a rebouncing check.
- "If I understand you well, you are telling me until next time. " - Ren
oh and Dodsfall you do need the answer, for your secret question to stop your supscription for Vangaurd
oh and Dodsfall you do need the answer, for your secret question to stop your supscription for Vangaurd
Log into your account, click the vanguard billing, hit, cancel.
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"Anyone posting on this forum is not an average user, and there for any opinions about the game are going to be overly critical compared to an average users opinions." - Me
"No, your wrong.." - Random user #123
"Hello person posting on a site specifically for MMO's in a thread on a sub forum specifically for a particular game talking about meta features and making comparisons to other titles in the genre, and their meta features.
How are you?" -Me
Apart from that, I would email the billing dept... or phone them if that is cost effective for you... I am in Australia, so I can understand if that is not feasible.
He is right, you do NEED the answer to the question to cancel...
Which Final Fantasy Character Are You?
Final Fantasy 7
oh and Dodsfall you do need the answer, for your secret question to stop your supscription for Vangaurd
Log into your account, click the vanguard billing, hit, cancel.
Not quite that easy. When you try to cancel the billing, it asks you for the answer to whatever secret question you set for your account when you initially set it up. Fortunately, I didn't put in some nonsense answer for mine.
That being said, they should be open today, it is only Friday.
Which Final Fantasy Character Are You?
Final Fantasy 7
It's a long distance call, which I think is pretty gimpy, but I called it, and they were open.
You would still get billed, when you hit cancel, your subscription will end on the next billing date. If it didn’t, people would be getting free months all the time.
----------
"Anyone posting on this forum is not an average user, and there for any opinions about the game are going to be overly critical compared to an average users opinions." - Me
"No, your wrong.." - Random user #123
"Hello person posting on a site specifically for MMO's in a thread on a sub forum specifically for a particular game talking about meta features and making comparisons to other titles in the genre, and their meta features.
How are you?" -Me
This shows the level of people leaving the game, can’t remember their secret password. Way are you leaving? Game too confusing?
Which Final Fantasy Character Are You?
Final Fantasy 7
Na, I an’t smart enough to by stock
They make it real easy for them to get their hands on your money but real hard to stop them it seems.
Last fall when I tried to cancel it asked me my secret question that I had entered way back in SWG beta, simple enough "where were you born?" so I typed in the name of my home town..WRONG...ok maybe I had a typo so try again ...WRONG.....ok all caps this time..... WRONG!...all lower case maybe ....WRONG. So I look up SOE CS, ooops they were closed and it is a long distance number to boot grrrrrrrr. So I dialed 1-800- credit card company open 24 and 7. In less than 5 minutes they canceled my old credit card account and started a new one with a different number and mailed me my new card which I recieved 3 days later. Emailed SOE to tell them what I had done and problem solved.
I assume either you are joking or you are a SIgil/SOE employee. If you are a SOE employee I realize you guys are desperate but that takes the cake
I miss DAoC
Anddddd hopefully you do not represent the level of people staying??? Next time troll the troll's threads, this guy had a question he needed answered, not a request for a useless Vanboi-esque insult. Good job though it looks like you put a lot of thought into it!
Anddddd hopefully you do not represent the level of people staying??? Next time troll the troll's threads, this guy had a question he needed answered, not a request for a useless Vanboi-esque insult. Good job though it looks like you put a lot of thought into it!
You have some good points there. Not to sure how a question like this posted on a 3rd party site is to go. In his statement it sounds like he covered everything, he basically answered his own questions. I agree I’m poking fun but what are we to do? Why not post this question on the Station site? I can’t help someone remember their own password and I can’t open a call center when it is closed. It kinda sounds like he was asking to be made fun of, just like anyone else.
Oh, and yo-momma
I assume either you are joking or you are a SIgil/SOE employee. If you are a SOE employee I realize you guys are desperate but that takes the cake
Would really suck if someone got hold of my account and tried to change all my info around. They should put in some kind of security feature that required information outside of my login name and password, like a secret question that only I would know so that no one could jack my account.
Are you normally this dramatic or is it just VG that brings it out of you? Is it VG or is it SOE that has set you on this crusade? I just don't understand why you have all of this negativety over a video game; why do you get yourself so worked up over something so trivial.
I assume either you are joking or you are a SIgil/SOE employee. If you are a SOE employee I realize you guys are desperate but that takes the cake
Would really suck if someone got hold of my account and tried to change all my info around. They should put in some kind of security feature that required information outside of my login name and password, like a secret question that only I would know so that no one could jack my account.
Are you normally this dramatic or is it just VG that brings it out of you? Is it VG or is it SOE that has set you on this crusade? I just don't understand why you have all of this negativety over a video game; why do you get yourself so worked up over something so trivial.
gee but someone could get hold of your login and spend all sorts of money, sign you up for every game and purchase every product on their site using nothing but your login, your password, and a credit card number, however to cancel they need the ~drum roll~ secret word, why not just use the account name and password or even type in the credit card number if they want to add a bit of security. Why not make the CS for billing a toll free number at least? I know marketing, I know business. Ever hear of the Gruen Effect or threshold resistance ? In simple terms make it easy to get in and hard to get out for your product or service. Simple psychology really, the theory has been around for years.
A good every day example are Mall parking lots, the people coming in rarely have to stop for a stop sign in a well designed lot, however when you get ready to leave guess what, you will have to yield right of way to the people entering. That is for traffic purposes to avoid backups on the streets also, however that is not the only reason.
No Farlic, I was just answering the OP 's original question on how he could cancel without his ~drum roll~ secret question or running up a long distance telephone bill. Now do you always get so worked up about every poster, or just me?
I miss DAoC
Anddddd hopefully you do not represent the level of people staying??? Next time troll the troll's threads, this guy had a question he needed answered, not a request for a useless Vanboi-esque insult. Good job though it looks like you put a lot of thought into it!
You have some good points there. Not to sure how a question like this posted on a 3rd party site is to go. In his statement it sounds like he covered everything, he basically answered his own questions. I agree I’m poking fun but what are we to do? Why not post this question on the Station site? I can’t help someone remember their own password and I can’t open a call center when it is closed. It kinda sounds like he was asking to be made fun of, just like anyone else.
i posted here to get help, and i known this site longer then sony forum, so probly the reason why i posted here. anyway i guess i have to pay the next supscription, i dont wanna block my card and get my EQ2 and Vangaurd accounts banned, if i ever get the need to play em again.oh yere thxs to thoes who where trying to help
As a general rule, when I sign up for any MMORPG that asks for my credit card number, and I receive free play time, I always immediately cancel. They don't get my money automatically out the starting gate for nothing, they have to earn it. I am agreeing to try their product and give them that opportunity to earn it.
If, at the initial signup, I cannot easily cancel my credit card payment information, that tells me something about the integrity of the people designing the game. The more difficult it is for me to cancel, the more it indicates that they know their product is a piece of crap and not worth paying for.
On the other hand, companies that put out a game, like EVE, and don't ask for any credit card information up front, are showing an understanding of how to treat consumers. Even though I didn't stay with EVE after the free trial period, I have alot of respect for this company.