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Problem with msn. Can anyone help?

Latley when I add other people or people add me I get an error with msn live showing them offline. I log on windows messenger, they are on. I log on Msn Live, they are off. I also made an extra email to check if they were just logging off and in, but they weren't. Anyone know how to solve this?

PS: This only happens to new accounts that  I add

Edit: I also tried to redownload and reinstall and it didn't work. Also I emailed them, but got no reply
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