I'd rather see them spend plenty of time developing a ready and complete game. I agree that the delays are concerning, but I think once it gets closer to beta and release, the hype will pick up majorly.
I like the witch's appearance, I just don't like all players looking the same.
It's 2016. The game has also had 3 expansion/updates. There's no excuse for not at least having some type of appearance customization. It's shallow but that is a deal-breaker for me. I can't stand games where players all look the same. Even basic crappy F2P mmos have some type of customization. Hopefully they will change that eventually, the game looks really interesting.