rpmcmurphy

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rpmcmurphy
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  • Star Citizen 3.0 - Refusing Refunds

    Herase said:
    Why doesn't make it so?
    After kickstarter it is CIG who are making pledges not the customer. They are the ones saying "Give us $400 now and we promise to deliver the Carrack some time in the future."
    A customer cannot make a pledge if they are fulfilling their end of the bargain straight away.

    The TOS doesn't really mean much though, they can write whatever they want but if it attempts to break consumer law then it has no bearing. It's more of a scare tactic than anything. Obviously companies rely on people not being able to take them to court over such things.

    I think it does or they would be having legal battles left, right and center. It's been 5 or 6 years now.

    Steam says you have to play less than a few hours or can't return it, so i'm guessing there must be a min and max before it's considered illegal?  I don't know i'm not a law master lol

    I'm not convinced, but it's clearly a convoluted situation.

    As you say, Steam allows refunds before X number of hours played but you are getting the product and you can make your decision based on what you receive. CIG appear to be refusing refunds despite not having delivered the product (to the people they are denying). That strikes me as really odd.

    OdeezeeGdemami
  • Star Citizen 3.0 - Refusing Refunds

    Gdemami said:

    During the kickstarter it would count as a pledge, ie you are promising to pay $60 if they reach their funding goal but after the kickstarter it's not a pledge.
    You can count it as you want, does not make it so tho.

    Whether you are fundraising via 3rd party platform or direcently makes no difference, read TOS.

    https://robertsspaceindustries.com/tos/20


    Why doesn't make it so?
    After kickstarter it is CIG who are making pledges not the customer. They are the ones saying "Give us $400 now and we promise to deliver the Carrack some time in the future."
    A customer cannot make a pledge if they are fulfilling their end of the bargain straight away.

    The TOS doesn't really mean much though, they can write whatever they want but if it attempts to break consumer law then it has no bearing. It's more of a scare tactic than anything. Obviously companies rely on people not being able to take them to court over such things.

    KefoOdeezeeGdemami
  • Star Citizen 3.0 - Refusing Refunds

    Kyleran said:
    I believe at some point they modified the rules, telling previous backers to get their refund requests in by a certain date and setting limitations on refunds for future backers.



    Yeah they did modify it but they didn't tell people to get their refunds before a certain date. The ToS changes came out of nowhere and it was everyone else that was saying not to accept the new ToS if you wanted to seek a refund at any point.

    From the eurogamer article:
    In the old TOS you could claim a refund if, after 18 months, the "relevant pledge items and/or the game" hadn't been delivered. But in the new TOS you can only claim a refund if "[Roberts Space Industries] has ceased development" of Star Citizen and failed to deliver what you pledged for.

    Then there was that guy who I think was called Streetroller who set the ball rolling after they brought the new ToS into practice, from then until now it's been a straightforward process with nobody getting refused afaik.

    Odeezee
  • Star Citizen 3.0 - Refusing Refunds

    Gdemami said:
    rpmcmurphy said:
    If you hand over money under the impression it'll be done in 3 years and then 6 years later it's still years away from completion, you might feel you're not getting what you paid for, perhaps at that pace you might never get it....

    That is why it is called a pledge...you are not paying for anything, you are pledging.

    During the kickstarter it would count as a pledge, ie you are promising to pay $60 if they reach their funding goal but after the kickstarter it's not a pledge.
    GdemamiKefoOdeezeeArglebargle
  • Star Citizen 3.0 - Refusing Refunds

    Eldrach said:
    Can't fathom why people would demand a refund for slow delivery knowing the fact that they've supported a game development which involves maybe the largest game ever created, with no publisher on top of that -And then act all entitled afterwards.  I would not be surprised if a game of this scale, from a new studio, which has to spend half it's time begging for money with "concept sales" - Will take 8-9 years to finish.

    It doesn't really matter how long we now expect it to take. It's what people originally thought when they laid down their money. If you hand over money under the impression it'll be done in 3 years and then 6 years later it's still years away from completion, you might feel you're not getting what you paid for, perhaps at that pace you might never get it....

    And the thing is, back in 2015 CR said people are entitled to refunds, a couple of times they've tried to walk back on that and it seems that's what they're doing here.


    Odeezee