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Before these new responses were coming out they were taking about two weeks from request to actual refund. I think these letters are hoping to discourage more people from pushing for refunds and also letting them know the delay will be even longer if they do.Talonsin said:Personally, I dont understand how a company with as much money as CIG is "supposed" to have has an issue giving someone a refund. It does not say in the OP but how much money this person put in? A whopping $45? Maybe $125? Are they really getting hit with so many requests for refunds that they need to shut that facet off?