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(ESO) Paypal Denies Reimbursement.

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Comments

  • gameguy369gameguy369 Kansas City, KSPosts: 446Member Uncommon

    I just enjoy how people are no longer just disappointed by a game, as it goes straight to "THE MOST BROKEN THING THAT EVER GRACED THIS EARTH. WHOEVER CREATED THIS IS PROOF THAT DEMONS ARE SENT FROM HELL TO TORTURE US".

     

    You bought the game. You played it; You didn't like it. Move the f on.

  • alexhpy98721alexhpy98721 bucharestPosts: 250Member

    Where are you from? EU laws allow you to get a refund within a reasonable time frame - 14 days i think. You should even get them from websites that state no refunds or other crap to try and get you to think asking for one is pointless.

    If all else fails try and get the bank on the phone explain you got scammed and say you take full responsibility for the action. I did this once for SWTOR to reverse a sub fee charge after i canceled and i still got charged the next month, as long as you do it fast its ok.

     

    But yes all this should have been done a while ago not one month after the fact... you most likely waited for paypal to give you an answer next time at least you know what to do.

     

     

  • Dreamo84Dreamo84 Niagara Falls, NYPosts: 3,437Member Uncommon
    Originally posted by Incomparable

    My bank failed also... but... I am not asking for a refund for the actual purchase but the extra charge of the monthly subscription whcih was charged by simply having an active subscription.

    So i paid for an extra month which i did not use, or plan on using, since I currently do not have an active subscription before my free 30 days are over.

    My bank is retarded I beleive, or simply have no power. At first they wanted me to file it as fraud by ESO... but I wanted them to investigate.

    Retards like to make big accusations before they even understand what an MMO is, and how the subscription system works. They do not seem intent on making the necessary work to investigate. However, ESO is wrong at this point, but the actual reason might not be fraud, but something accidental.

    I wonder what I should do in my case? Should I talk to ESO directly? Or go back ot my bank again?

    You should always talk to the company first and see if they will resolve it. For one, they won't ban your account that way, but a charge back might.

    I believe when you dispute a charge it is always filed as a "fraudulent charge" and then the bank investigates from there.

    image
  • Dreamo84Dreamo84 Niagara Falls, NYPosts: 3,437Member Uncommon
    Originally posted by gameguy369

    I just enjoy how people are no longer just disappointed by a game, as it goes straight to "THE MOST BROKEN THING THAT EVER GRACED THIS EARTH. WHOEVER CREATED THIS IS PROOF THAT DEMONS ARE SENT FROM HELL TO TORTURE US".

     

    You bought the game. You played it; You didn't like it. Move the f on.

    hahaha right? People are so dramatic! Other than one annoyingly bugged quest I haven't had much issue at all since head start.

    image
  • LordZeikLordZeik mushu pork, NJPosts: 269Member Uncommon
    Transaction date of march 20th. We're now into May..... You couldn't of been that upset with the game if it took you over a month to try and dispute the charge. This thread does not help your credibility at all. If you disputed this charge back in the middle of April you would of got your refund most likely. Sounds like you wanted to play through your free 30 days and dip.
  • onemanwolfonemanwolf Spring Lake, NCPosts: 20Member
    This one of the worst MMOs I have every had the displeasure of playing a complete failure and the company is lost the have no clue of what a MMO is and what a Guild is.  Guilds are family and not a place to business I recommend people stop trying to get a refund and mark it up as lose and let the game die a slow death like other crappy MMOs who failied like this game will.  I had a lot of hope for the game and the more I heard what the company was saying reminded me of the Blizzard mind set we know what the customer wants not the customer the only way this will change is if people stop playing and not subscribing .
  • ScotScot UKPosts: 5,769Member Uncommon
    Originally posted by onemanwolf
    This one of the worst MMOs I have every had the displeasure of playing a complete failure and the company is lost the have no clue of what a MMO is and what a Guild is.  Guilds are family and not a place to business I recommend people stop trying to get a refund and mark it up as lose and let the game die a slow death like other crappy MMOs who failied like this game will.  I had a lot of hope for the game and the more I heard what the company was saying reminded me of the Blizzard mind set we know what the customer wants not the customer the only way this will change is if people stop playing and not subscribing .

    When was the last time any of our posters joined a website just to pan a game? So forgive me when I put you in the category of the around ten posters who have mysteriously decided to join just as TESO launches and then say the game is rubbish. The agenda of such posters is extremely transparent.

    I am not even sure I understood what the OP was getting at, in his post did he say Paypal had denied reimbursement? If so this would be the first time I had ever heard of that happening for a MMO. So once again please excuse me for thinking its baloney.

  • DarkFailDarkFail moo town, GAPosts: 66Member
    This made my morning so much more enjoyable.
  • CrazKanukCrazKanuk Elmira, ONPosts: 2,499Member Uncommon
    Originally posted by trancefate
    Originally posted by simsalabim77
    Originally posted by trancefate
    Originally posted by naami
    I see you lost $80. Buying the more expensive edition of a game you aren't 100% sure about is never a good idea. Next time be more careful with your money.

    I bought the expensive steak at dinner, if they burned I would return it just the same as the cheap steak.

    How many bites would you take first?

     

    Probably two or three, if the middle wasn't ruined I'd just eat it. Unfortunately with ESO it was 2-3 bites of good steak, and the rest was frozen solid....

    No, sorry, not 2 or 3 bites, if you were in Veteran Rank content, you were basically done with the game. Sorry, but that's all you hear is how after Veteran Rank there's nothing left. How much /played time? 100 hours? 

    Crazkanuk

    ----------------
    Azarelos - 90 Hunter - Emerald
    Durnzig - 90 Paladin - Emerald
    Demonicron - 90 Death Knight - Emerald Dream - US
    Tankinpain - 90 Monk - Azjol-Nerub - US
    Brindell - 90 Warrior - Emerald Dream - US
    ----------------

  • askdabossaskdaboss LondonPosts: 631Member Common

    I am glad to see that most people won't be asking for a refund because it is indecent to do so.

     

    This increases significantly the chances of people who find getting a refund acceptable to get one.

  • Spitfyre808Spitfyre808 , NYPosts: 1Member
    You are a customer buying a product. How many companies let you return a product that isn't broken or defective and is already opened? Not very many. The bugs that you are complaining about were pretty much all during the free 30 days that you received anyways so you really didn't even waste any money while the bugs were around. I'm sorry, but I can't see this in your favor.
  • Dreamo84Dreamo84 Niagara Falls, NYPosts: 3,437Member Uncommon
    If you but a physical copy of a game you can almost never return it. Should be the same for digital. You got what you paid for. I've made regrettable game purchases but it never occurs to me to get a refund.

    image
  • nightscarnightscar Nowhere, NYPosts: 31Member


    Originally posted by gameguy369
    I just enjoy how people are no longer just disappointed by a game, as it goes straight to "THE MOST BROKEN THING THAT EVER GRACED THIS EARTH. WHOEVER CREATED THIS IS PROOF THAT DEMONS ARE SENT FROM HELL TO TORTURE US". You bought the game. You played it; You didn't like it. Move the f on.

    A Fricken men man,
    Is this how the new generation of gamers are now?
    self entitled little brats.. Who are used to getting there way from mommy and daddy..
    I applaud ZenM & Paypal!

  • TealaTeala SomewherePosts: 7,430Member Uncommon
    This is like a person I know that goes to expensive boutiques, buys a nice dress, wears it one time, then takes it back the next day for a refund.  

    image
  • CrazKanukCrazKanuk Elmira, ONPosts: 2,499Member Uncommon
    Originally posted by nightscar

     


    Originally posted by gameguy369
    I just enjoy how people are no longer just disappointed by a game, as it goes straight to "THE MOST BROKEN THING THAT EVER GRACED THIS EARTH. WHOEVER CREATED THIS IS PROOF THAT DEMONS ARE SENT FROM HELL TO TORTURE US".

     

     

    You bought the game. You played it; You didn't like it. Move the f on.


     

    A Fricken men man,
    Is this how the new generation of gamers are now?
    self entitled little brats.. Who are used to getting there way from mommy and daddy..
    I applaud ZenM & Paypal!

    Ummmm, yeah, Miss? I'm sorry, but I wasn't happy with that lap dance, I'd like my money back please. 

    Crazkanuk

    ----------------
    Azarelos - 90 Hunter - Emerald
    Durnzig - 90 Paladin - Emerald
    Demonicron - 90 Death Knight - Emerald Dream - US
    Tankinpain - 90 Monk - Azjol-Nerub - US
    Brindell - 90 Warrior - Emerald Dream - US
    ----------------

  • nickster29nickster29 Holmen, WIPosts: 486Member
    Originally posted by Gdemami


    Unentitled claim was denied. That's how it should be done.

     

    Oh look, someone using the new catchword "entitled" or "entitlement" out of context.

     

    I think you were looking for "unsubstantiated"

     

    Also, I would side with the consumer in this case.  As for those saying "Oh man, you played 50+ hours and want a refund, what a scam!"... I would probably imagine that if the OP said they only played 5 hours, there would be an equal amount yelling at him saying that the OP didn't give the game enough of a chance to make an informed decision.

  • CoffeeBreakCoffeeBreak Mechanicsburg, PAPosts: 236Member
    Originally posted by nickster29
    Originally posted by Gdemami


    Unentitled claim was denied. That's how it should be done.

     

    Oh look, someone using the new catchword "entitled" or "entitlement" out of context.

     

    I think you were looking for "unsubstantiated"

     

    Also, I would side with the consumer in this case.  As for those saying "Oh man, you played 50+ hours and want a refund, what a scam!"... I would probably imagine that if the OP said they only played 5 hours, there would be an equal amount yelling at him saying that the OP didn't give the game enough of a chance to make an informed decision.

     

    Nah.  If he only played 5 hours he'd be good.  

     

    In 2014, it is completely acceptable to review an mmo based of the first few hours so.... that is how long it takes to determine the value of the entire game.  If you make it to VR content then you obviously know everything about the game and have no excuses.

     

     

  • Mtibbs1989Mtibbs1989 Fredericksburg, VAPosts: 2,920Member Uncommon
    Originally posted by trancefate

    For anyone who was wondering, for the first time ever I have had a paypal dispute decided in favor of the seller. This is unprecedented, because as far as "product missing parts or not as advertised" claims go, this is by far the most blatantly broken piece of trash I have purchased. Sadly, Zenimax has lobbied paypal, and doesn't even respond to their emails anymore, giving paypal sole deliberation.

     

    Dear ---- -----,

    We have concluded our investigation into this case. Unfortunately, at this
    time we are unable to decide this claim in your favor.


    -----------------------------------
    Transaction Details
    -----------------------------------


    Seller's Name: Zenimax Online Studios
    Seller's Email: paypalNA@zenimaxonline.com
    Seller's Transaction ID: 5TM39234GJ355510N

    Transaction Date: Mar 20, 2014
    Transaction Amount: -$79.99 USD
    Invoice ID: 655000191299
    Your Transaction ID: 2SB63073J49934307
    Case Number: PP-003-106-386-865

    Buyer's Transaction ID: 2SB63073J49934307

    Sincerely,
    PayPal

    Unfortunately you went beyond the 4 week limit for refunds. There's a reason people say don't pre-purchase items as you technically have purchased that product the moment you've started the transaction. So for example: you've purchased it on March 20, 2014 giving you until April 19th to state your claim and ask for a refund. Although you can still fight it depends on the laws in your state.

    image

    Somebody, somewhere has better skills as you have, more experience as you have, is smarter than you, has more friends as you do and can stay online longer. Just pray he's not out to get you.
  • kakasakikakasaki Lockhart, TXPosts: 1,205Member
    Originally posted by nickster29
    Originally posted by Gdemami


    Unentitled claim was denied. That's how it should be done.

     

    Oh look, someone using the new catchword "entitled" or "entitlement" out of context.

     

    I think you were looking for "unsubstantiated"

     

    Also, I would side with the consumer in this case.  As for those saying "Oh man, you played 50+ hours and want a refund, what a scam!"... I would probably imagine that if the OP said they only played 5 hours, there would be an equal amount yelling at him saying that the OP didn't give the game enough of a chance to make an informed decision.

    Probably but I would still think he would be entitled to a refund as the product was mostly "unused'. Two different issues that have little to do with each other.

    A man is his own easiest dupe, for what he wishes to be true he generally believes to be true...

  • Mtibbs1989Mtibbs1989 Fredericksburg, VAPosts: 2,920Member Uncommon
    Originally posted by CoffeeBreak
    Originally posted by nickster29
    Originally posted by Gdemami


    Unentitled claim was denied. That's how it should be done.

     

    Oh look, someone using the new catchword "entitled" or "entitlement" out of context.

     

    I think you were looking for "unsubstantiated"

     

    Also, I would side with the consumer in this case.  As for those saying "Oh man, you played 50+ hours and want a refund, what a scam!"... I would probably imagine that if the OP said they only played 5 hours, there would be an equal amount yelling at him saying that the OP didn't give the game enough of a chance to make an informed decision.

     

    Nah.  If he only played 5 hours he'd be good.  

     

    In 2014, it is completely acceptable to review an mmo based of the first few hours so.... that is how long it takes to determine the value of the entire game.  If you make it to VR content then you obviously know everything about the game and have no excuses.

     

     

    You can argue many points about MMOs. There is technically thousands of hours worth of gameplay in these games. So getting to VRX does not technically mean you've done it all. The Customer Service rep. tried to tell me that as well. They also tried doing analogies with me. For example; "If you go to a restaurant and have a nice dinner then ask for a refund would you find that fair?". These employees are pretty deceiving you have to know what you're talking about as they'll try to do everything in their power to deter you. Because in actuality the correct analogy is; "If you go to a restaurant and have a nice dinner and then find bugs in the meal I should ask for a refund."

    image

    Somebody, somewhere has better skills as you have, more experience as you have, is smarter than you, has more friends as you do and can stay online longer. Just pray he's not out to get you.
  • NecropsieNecropsie BursaPosts: 142Member Uncommon

    Well keep trying OP. I don't know where you live, but learn your legal rights as a customer and use them. File a complaint if necessary. Ask for legal help too, there are some costumer organizations who can help you with this.

    As for all other "lol you are a thief" posts.. I read company lawyer claims against cases like this everyday because of my job and believe me, they are much nicer then you.

    Learn your rights. Use your rights. Vote with your wallet.

    Stages of a new mmo: 1) It's just beta. It still has plenty of time before release. 2) It just launched. Give it time. WoW wasn't built in a day. 3) We don't need you anyway. 4) F2P announced. 5)Huge influx of players. 6) Look how much has changed. 7) Cash shop is the only thing developed lately. 8) It has been a long journey and we thank everyone who was part of it. Shutting down in 3 months. (Courtesy of Robokapp.)

  • Mtibbs1989Mtibbs1989 Fredericksburg, VAPosts: 2,920Member Uncommon
    Originally posted by Necropsie

    Well keep trying OP. I don't know where you live, but learn your legal rights as a customer and use them. File a complaint if necessary. Ask for legal help too, there are some costumer organizations who can help you with this.

    As for all other "lol you are a thief" posts.. I read company lawyer claims against cases like this everyday because of my job and believe me, they are much nicer then you.

    Learn your rights. Use your rights. Vote with your wallet.

    Right, Zenimax is indeed breaking Consumer Protection laws by refusing refunds. Their company policies do not override laws that are in place. Also when they claim the product you've purchased (Elder Scrolls Online) as a service make sure to correct them. The account you're using and pay 14.99 is a service. However, the ~30GB file are goods that you've purchased.

    image

    Somebody, somewhere has better skills as you have, more experience as you have, is smarter than you, has more friends as you do and can stay online longer. Just pray he's not out to get you.
  • RabidMouthRabidMouth Charlotte, NCPosts: 196Member

    While I understand that 80 bucks is a lot for some people, I'm not sure in understand the point in asking for a refund. You played the game for quite a while. I Bought it and probably only played for 5 hours in total, but I would never ask for a refund. If you had asked for a refund immediately it would be different. I think the restaurant analogy is a bad one. Having bugs in your food is not really the same as bugs in the game.

    That being said I'm sure there is a way for you to get your money back. I'm just saying it might not be the right thing to do.

    That's just my 2 cents.

    You can't reason someone out of a position they didn't reason themselves into.

  • Mtibbs1989Mtibbs1989 Fredericksburg, VAPosts: 2,920Member Uncommon
    Originally posted by CowboyHat

    While I understand that 80 bucks is a lot for some people, I'm not sure in understand the point in asking for a refund. You played the game for quite a while. I Bought it and probably only played for 5 hours in total, but I would never ask for a refund. If you had asked for a refund immediately it would be different. I think the restaurant analogy is a bad one. Having bugs in your food is not really the same as bugs in the game.

    That being said I'm sure there is a way for you to get your money back. I'm just saying it might not be the right thing to do.

    That's just my 2 cents.

    Many of the issues in the game you wouldn't truly know is happening without extensively playing as much of the issues are most notable later in the game. Regardless of how much you've played the game you still have the right as a consumer to return the product if you deem it unsatisfactory, faulty, or broken.

    image

    Somebody, somewhere has better skills as you have, more experience as you have, is smarter than you, has more friends as you do and can stay online longer. Just pray he's not out to get you.
  • GdemamiGdemami Beau VallonPosts: 7,871Member Uncommon


    Originally posted by kakasaki

    Probably but I would still think he would be entitled to a refund as the product was mostly "unused'. Two different issues that have little to do with each other.

    5 or 50 hours how does it make any difference?

    Just because you do not like the product or you no longer find the product worth the money does not make you entitled for a refund.

    You are not guaranteed satisfaction so what you actually want to base your claim on?

This discussion has been closed.