Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Fuzzy Avatars Solved! Please re-upload your avatar if it was fuzzy!

Buy one Get one Free

2»

Comments

  • TerminalDeityTerminalDeity fairfield, OHPosts: 106Member
    Originally posted by Aeonblades
    Originally posted by TerminalDeity
    Originally posted by Aeonblades
    Originally posted by TerminalDeity
    Originally posted by Ikeda

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    I registered my payment method on Sunday, and was IMMEDIATELY charged for a month subscription, with a notice that I would be charged AGAIN exactly one month from that date. It says NOWHERE that they plan on refunding that fee, and as far as I can tell, I got screwed out of the free month that was supposed to come with the game. Needless to say, I have a ticket open with support. If it is not resolved in the next few days, I will charge back the ENTIRE amount (including the amount I paid for the game), and never touch another Zenimax product.

    I realize they will ban my account, and that's fine. Not going to just let this slide.

    It is literally the second question on their support page. You were not charged anything. /facepalm x1000.

    As I already stated, It was NOT a hold. The money was actually debited from my account. It first appeared in the "pending" section on my bank's account information page, and after 24 hours, it was ACTUALLY debited from my account. I am 40 fucking years old, I know when someone has taken money from my bank account.

    Why would you go back to an older quote than the one where I suggested getting in touch with ZOS for a refund if you were really charged? No, now I think you are just trolling and filled with anger and looking for a fight.

    Everyone watch out, we got a Russell Crowe in here.

    Your quotes appear exactly as shown in my post. I don't know what you're talking about. There is no more recent, less ignorant, posts from you that I can see.

  • SmoeySmoey CambridgePosts: 572Member Uncommon

    Money is set aside and not taken. It does not end up with Zenimax it stays with your bank and is returned.

     

    Think of it as a 'Checking to see if the card is valid' scheme.

     

    You will not be charged to play your free month and if by some strange reason you are, you will be refunded.

    (\ /) ?
    ( . .)
    c('')('')

  • AeonbladesAeonblades Home, GAPosts: 2,083Member
    Originally posted by TerminalDeity
    Originally posted by Aeonblades
    Originally posted by TerminalDeity
    Originally posted by Aeonblades
    Originally posted by TerminalDeity
    Originally posted by Ikeda

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    I registered my payment method on Sunday, and was IMMEDIATELY charged for a month subscription, with a notice that I would be charged AGAIN exactly one month from that date. It says NOWHERE that they plan on refunding that fee, and as far as I can tell, I got screwed out of the free month that was supposed to come with the game. Needless to say, I have a ticket open with support. If it is not resolved in the next few days, I will charge back the ENTIRE amount (including the amount I paid for the game), and never touch another Zenimax product.

    I realize they will ban my account, and that's fine. Not going to just let this slide.

    It is literally the second question on their support page. You were not charged anything. /facepalm x1000.

    As I already stated, It was NOT a hold. The money was actually debited from my account. It first appeared in the "pending" section on my bank's account information page, and after 24 hours, it was ACTUALLY debited from my account. I am 40 fucking years old, I know when someone has taken money from my bank account.

    Why would you go back to an older quote than the one where I suggested getting in touch with ZOS for a refund if you were really charged? No, now I think you are just trolling and filled with anger and looking for a fight.

    Everyone watch out, we got a Russell Crowe in here.

    Your quotes appear exactly as shown in my post. I don't know what you're talking about. There is no more recent, less ignorant, posts from you that I can see.

    I don't even know what to say to this. You quoted a post from way earlier in the thread that was BEFORE I suggested getting with them for a refund if you were charged. I'm trying to help you here, I don't want you to be charged money wrongfully any more than I would want it.

    Currently Playing: ESO and FFXIV
    Have played: You name it
    If you mention rose tinted glasses, you better be referring to Mitch Hedberg.

  • bcbullybcbully Westland, MIPosts: 8,267Member Uncommon
    Originally posted by DMKano
    Originally posted by Ikeda

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    I was charged for the full amount.

    My entire guild was charged for the full amount.

    Maybe it is fixed now - I can only speak from my experience.

    There are also folks on reddit who still claim that it is NOT fixed - they are still charging a full amount.

    So yeah I am not going to believe it just yet.

     

    Couple of people - just WRONG - I know for a fact that my entire guild was charged.

     

    I know a hold was put on the funds for me. I don't know if this is technically different than being charged, but it does feel the same.

  • ohioastroohioastro Columbus, OHPosts: 439Member Uncommon
    Absolutely nothing funny for me.  I put in CC information; they said I'd be billed for the next installment as of May 4th; and I've had no charges, etc. at all.  I understand that things could be more complex if, for example, you used gamecards as a payment method.  I'm not sure that you can pre-authorize charges on them.
  • DibdabsDibdabs FelvershamPosts: 2,604Member Uncommon
    Originally posted by DMKano
    Originally posted by Dibdabs
    Dear god, how many more threads about this?   In mmorpgs with a sub, 9 times out of 10 you need to register your payment method to access the 30 free days.  That's REGISTER, not PAY for.  You can insta-cancel your subscription payment method after that and you still get the 30 days

    Nobody is disputing how common the payment registration is.

    What is absurd is the full charge being done (and later charged back) - there is ZERO reason to do this, other than hit players with possible overdraft fees.

    From Zenimax:  "...there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank."

    Nothing really to get that bothered about.

  • curacura WarsawPosts: 950Member Uncommon
    Originally posted by Dibdabs
    Originally posted by DMKano
    Originally posted by Dibdabs
    Dear god, how many more threads about this?   In mmorpgs with a sub, 9 times out of 10 you need to register your payment method to access the 30 free days.  That's REGISTER, not PAY for.  You can insta-cancel your subscription payment method after that and you still get the 30 days

    Nobody is disputing how common the payment registration is.

    What is absurd is the full charge being done (and later charged back) - there is ZERO reason to do this, other than hit players with possible overdraft fees.

    From Zenimax:  "...there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank."

    Nothing really to get that bothered about.

    Just courious, why they need to authorize credit card month before first payment?

  • StimzStimz Claysville, PAPosts: 76Member
    They put a hold on the 14.99 for me, and It was never taken, I subbed on Sunday so, I guess no problems here.

    image

  • RoguewizRoguewiz Lampasas, TXPosts: 614Member Uncommon

    The "charge" on my account was made on 4/5 and is still pending.  Normally it would have already cleared and would have posted.  Considering it takes 3-5 business days for a charge (or hold as it is in this case) to be removed/dropped off, I'm still good.  The only annoyance is that the money being held is inaccessible (since it is a hold).  I'm definitely glad I opted for a month to month instead of one of the other packages.  I wouldn't be so understanding.

    I'm not sweating it though.  I knew on Saturday what the problem was.  If it moves to posted though, then I'll have a talk with ZO.

    Raquelis in various games
    Played: Everything
    Playing: League of Legends, EQ1 (Ragefire Lockjaw), Dark Souls II, Hearthstone
    Wants: The World
    Anticipating: Everquest Next Crowfall!!!

    Tank - Healer - Support: The REAL Trinity
  • Entris38Entris38 Somewhere, OHPosts: 321Member Uncommon
    Just helping that people understand the issue is fixed. I signed on on 4/6 for a 6 month.........my cc shows nothing, sorry about those that had problems, but apparently it is no long an issue
  • DibdabsDibdabs FelvershamPosts: 2,604Member Uncommon
    Originally posted by cura
    Originally posted by Dibdabs
    Originally posted by DMKano
    Originally posted by Dibdabs
    Dear god, how many more threads about this?   In mmorpgs with a sub, 9 times out of 10 you need to register your payment method to access the 30 free days.  That's REGISTER, not PAY for.  You can insta-cancel your subscription payment method after that and you still get the 30 days

    Nobody is disputing how common the payment registration is.

    What is absurd is the full charge being done (and later charged back) - there is ZERO reason to do this, other than hit players with possible overdraft fees.

    From Zenimax:  "...there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank."

    Nothing really to get that bothered about.

    Just courious, why they need to authorize credit card month before first payment?

    You see the part where it says "to see if the payment method is valid"?  That bit, yes.

  • BigdaddyxBigdaddyx California, WAPosts: 1,985Member Uncommon
    Originally posted by Ikeda

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    people are still getting charged so obviously it is not completely fixed. 

  • curacura WarsawPosts: 950Member Uncommon
    Originally posted by Dibdabs
    Originally posted by cura
    Originally posted by Dibdabs
    Originally posted by DMKano
    Originally posted by Dibdabs
    Dear god, how many more threads about this?   In mmorpgs with a sub, 9 times out of 10 you need to register your payment method to access the 30 free days.  That's REGISTER, not PAY for.  You can insta-cancel your subscription payment method after that and you still get the 30 days

    Nobody is disputing how common the payment registration is.

    What is absurd is the full charge being done (and later charged back) - there is ZERO reason to do this, other than hit players with possible overdraft fees.

    From Zenimax:  "...there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank."

    Nothing really to get that bothered about.

    Just courious, why they need to authorize credit card month before first payment?

    You see the part where it says "to see if the payment method is valid"?  That bit, yes.

    Didint you notice "month before first payment" in my question? Dont waste my time if you have nothing to say.

  • ButeoRegalisButeoRegalis Tijeras, NMPosts: 503Member Uncommon
    Originally posted by Roguewiz

    The "charge" on my account was made on 4/5 and is still pending.  Normally it would have already cleared and would have posted.  Considering it takes 3-5 business days for a charge (or hold as it is in this case) to be removed/dropped off, I'm still good.  The only annoyance is that the money being held is inaccessible (since it is a hold).  I'm definitely glad I opted for a month to month instead of one of the other packages.  I wouldn't be so understanding.

    I'm not sweating it though.  I knew on Saturday what the problem was.  If it moves to posted though, then I'll have a talk with ZO.

    I have had on occasion these "just checking if this is for realz" charges hang around until the end of the billing cycle. But usually it's for a buck or even a cent, not the full amount.

    image

  • BinafusBinafus Eastland, TXPosts: 220Member

    I'm still concerned about getting charged for a month.

     

    Apparently the TOS says you have to cancel 30 days before the next billing cycle?

     

  • ohioastroohioastro Columbus, OHPosts: 439Member Uncommon

    Here is what I pulled from the website.  With a credit card there is no 30 day requirement.

    --------------------------------------------------------------

    For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. The duration of this hold can vary from bank to bank.

    Please note – an Authorization Hold is not a charge to your account. It is a routine temporary hold to help protect our community from acts of fraud.

     Authorization Check is Immediate

    • Visa Credit Card
    • MasterCard Credit
    • Paypal
    • Prepaid Credit Cards
    • (American Express CC & Amex Prepaid can take 3-7 days)
    • Debit Cards

    Players using Webmoney, ideal, PaySafeCard, or Giropay to set up their subscription plan will see the entire charge applied against their account immediately and the acquired game time will be activated after the initial 30 Days of free game time has run out.

    Billed/Applied immediately

    • Webmoney
    • Ideal
    • PaySafeCard
    • Giropay
    • Gametime Cards
  • AsheramAsheram San Diego, CAPosts: 1,989Member Uncommon
    Originally posted by ohioastro

    Here is what I pulled from the website.  With a credit card there is no 30 day requirement.

    --------------------------------------------------------------

    For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. The duration of this hold can vary from bank to bank.

    Please note – an Authorization Hold is not a charge to your account. It is a routine temporary hold to help protect our community from acts of fraud.

     Authorization Check is Immediate

    • Visa Credit Card
    • MasterCard Credit
    • Paypal
    • Prepaid Credit Cards
    • (American Express CC & Amex Prepaid can take 3-7 days)
    • Debit Cards

     

    That so called "authorization hold" of $14.99 sat in my pending transactions til today and now has moved over to my withdrawals list as a charge to my account. Now I am waiting for a reply from Bethseda.

    image
  • prowessprowess st louis, MOPosts: 164Member

    How anyone can sit here and defend ZOS regarding their apparently F-d up billing system is beyond fanboism...

    image
    I chose the Xfinity speed test because it does not reveal my ISP.

  • kitaradkitarad RomePosts: 1,742Member Uncommon

    It's rather funny that their mistakes benefit them and their TOS allows them to take that money if you do not cancel and that cancellation is only valid if done before 30 days to the expiry of the subscription so in any case the minute your activated you are already too late to cancel . They will get that $14.99 no matter how you look at it.

    image

  • orionblackorionblack Wichita Falls, TXPosts: 474Member Uncommon
    Originally posted by DMKano
    Originally posted by Ikeda

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    I was charged for the full amount.

    My entire guild was charged for the full amount.

    Maybe it is fixed now - I can only speak from my experience.

    There are also folks on reddit who still claim that it is NOT fixed - they are still charging a full amount.

    So yeah I am not going to believe it just yet.

     

    Couple of people - just WRONG - I know for a fact that my entire guild was charged.

     

    I just checked my statement..and wasn't charged. But I did use paypal ....not direct credit line.

    So maybe set up a payment with paypal services???

     

  • loulakiloulaki PatrasPosts: 918Member
    Originally posted by DMKano
    Originally posted by DKNS

    You don't have to buy a month to play the free month. Why are people still confused on this? It's just an authorisation check.

    Use Paypal as your billing information and the sub fee they cut for auth will be refunded back quickly.

    Authorization check on a CC can be done without taking out ANY funds.

    Zenimax doesn't do this.

    They don't even put a hold on some tiny amount and then put it back.

    No they  *charge for the full amount* and then charge back the full amount for whatever package you select. If you select a year you will see a charge for $120+tax immediately. You can look at your CC statement and its is a real charge.

    No other MMORPG I've played has ever charged me the full amount, its beyond silly IMO.

    Verification without any funds taken out - common.

    Verification by taking out a hold on a few cents - common.

    Charging for a full package amount and then doing a full charge back - just dumb.

    My opinion.

    thats a serious reason to avoid this game ...

    image

  • ohioastroohioastro Columbus, OHPosts: 439Member Uncommon
    ...if you're on a campaign against it, and spend a lot of effort on message boards trashing it.  For anyone else, this just comes across as a sort of odd and misinformed vendetta.
  • BigdaddyxBigdaddyx California, WAPosts: 1,985Member Uncommon
    Originally posted by loulaki
    Originally posted by DMKano
    Originally posted by DKNS

    You don't have to buy a month to play the free month. Why are people still confused on this? It's just an authorisation check.

    Use Paypal as your billing information and the sub fee they cut for auth will be refunded back quickly.

    Authorization check on a CC can be done without taking out ANY funds.

    Zenimax doesn't do this.

    They don't even put a hold on some tiny amount and then put it back.

    No they  *charge for the full amount* and then charge back the full amount for whatever package you select. If you select a year you will see a charge for $120+tax immediately. You can look at your CC statement and its is a real charge.

    No other MMORPG I've played has ever charged me the full amount, its beyond silly IMO.

    Verification without any funds taken out - common.

    Verification by taking out a hold on a few cents - common.

    Charging for a full package amount and then doing a full charge back - just dumb.

    My opinion.

    thats a serious reason to avoid this game ...

    This EULA is bizarre. image

  • silverreignsilverreign Whitehouse, TXPosts: 401Member Uncommon

    i used a cc and was not charged. in fact my wife and i both did. so its not happening to everyone. i did it on sunday. the first day u actually had to do it.

    image

2»
Sign In or Register to comment.