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BinafusBinafus Eastland, TXPosts: 220Member

Is there a way around having to buy a month to get the free month that game with the game purchase?

I do not think I will sub to this game but did pay for the game would like to play it a month to see if it grows on me.

 

 

 

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Comments

  • DibdabsDibdabs FelvershamPosts: 2,604Member Uncommon
    Dear god, how many more threads about this?   In mmorpgs with a sub, 9 times out of 10 you need to register your payment method to access the 30 free days.  That's REGISTER, not PAY for.  You can insta-cancel your subscription payment method after that and you still get the 30 days
  • DMKanoDMKano Gamercentral, AKPosts: 8,523Member Uncommon
    Originally posted by DKNS

    You don't have to buy a month to play the free month. Why are people still confused on this? It's just an authorisation check.

    Use Paypal as your billing information and the sub fee they cut for auth will be refunded back quickly.

    Authorization check on a CC can be done without taking out ANY funds.

    Zenimax doesn't do this.

    They don't even put a hold on some tiny amount and then put it back.

    No they  *charge for the full amount* and then charge back the full amount for whatever package you select. If you select a year you will see a charge for $120+tax immediately. You can look at your CC statement and its is a real charge.

    No other MMORPG I've played has ever charged me the full amount, its beyond silly IMO.

    Verification without any funds taken out - common.

    Verification by taking out a hold on a few cents - common.

    Charging for a full package amount and then doing a full charge back - just dumb.

    My opinion.

  • DMKanoDMKano Gamercentral, AKPosts: 8,523Member Uncommon
    Originally posted by Dibdabs
    Dear god, how many more threads about this?   In mmorpgs with a sub, 9 times out of 10 you need to register your payment method to access the 30 free days.  That's REGISTER, not PAY for.  You can insta-cancel your subscription payment method after that and you still get the 30 days

    Nobody is disputing how common the payment registration is.

    What is absurd is the full charge being done (and later charged back) - there is ZERO reason to do this, other than hit players with possible overdraft fees.

  • IkedaIkeda Largo, FLPosts: 2,204Member Uncommon

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    SWTOR: F2P or Premium? Want Galactic Strongholds early? http://www.swtor.com/r/LbMdN7 Use the referral for 7 days of subscriber access. Unlock your GS today!

  • DMKanoDMKano Gamercentral, AKPosts: 8,523Member Uncommon
    Originally posted by Ikeda

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    I was charged for the full amount.

    My entire guild was charged for the full amount.

    Maybe it is fixed now - I can only speak from my experience.

    There are also folks on reddit who still claim that it is NOT fixed - they are still charging a full amount.

    So yeah I am not going to believe it just yet.

     

    Couple of people - just WRONG - I know for a fact that my entire guild was charged.

     

  • Sk1ppeRSk1ppeR PlovdivPosts: 511Member
    Originally posted by Dibdabs
    Dear god, how many more threads about this?   In mmorpgs with a sub, 9 times out of 10 you need to register your payment method to access the 30 free days.  That's REGISTER, not PAY for.  You can insta-cancel your subscription payment method after that and you still get the 30 days

    Just because its popular opinion, doesn't make it right! 

  • TerminalDeityTerminalDeity fairfield, OHPosts: 106Member
    Originally posted by Ikeda

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    I registered my payment method on Sunday, and was IMMEDIATELY charged for a month subscription, with a notice that I would be charged AGAIN exactly one month from that date. It says NOWHERE that they plan on refunding that fee, and as far as I can tell, I got screwed out of the free month that was supposed to come with the game. Needless to say, I have a ticket open with support. If it is not resolved in the next few days, I will charge back the ENTIRE amount (including the amount I paid for the game), and never touch another Zenimax product.

    I realize they will ban my account, and that's fine. Not going to just let this slide.

  • AeonbladesAeonblades Home, GAPosts: 2,083Member
    Originally posted by DMKano
    Originally posted by Ikeda

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    I was charged for the full amount.

    My entire guild was charged for the full amount.

    Maybe it is fixed now - I can only speak from my experience.

    There are also folks on reddit who still claim that it is NOT fixed - they are still charging a full amount.

    So yeah I am not going to believe it just yet.

     

    Couple of people - just WRONG - I know for a fact that my entire guild was charged.

     

    It was a pre-auth, no money was actually taken. This thread needs to be closed due to misinformation.

    Currently Playing: ESO and FFXIV
    Have played: You name it
    If you mention rose tinted glasses, you better be referring to Mitch Hedberg.

  • AeonbladesAeonblades Home, GAPosts: 2,083Member
    Originally posted by TerminalDeity
    Originally posted by Ikeda

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    I registered my payment method on Sunday, and was IMMEDIATELY charged for a month subscription, with a notice that I would be charged AGAIN exactly one month from that date. It says NOWHERE that they plan on refunding that fee, and as far as I can tell, I got screwed out of the free month that was supposed to come with the game. Needless to say, I have a ticket open with support. If it is not resolved in the next few days, I will charge back the ENTIRE amount (including the amount I paid for the game), and never touch another Zenimax product.

    I realize they will ban my account, and that's fine. Not going to just let this slide.

    It is literally the second question on their support page. You were not charged anything. /facepalm x1000.

    Currently Playing: ESO and FFXIV
    Have played: You name it
    If you mention rose tinted glasses, you better be referring to Mitch Hedberg.

  • TerminalDeityTerminalDeity fairfield, OHPosts: 106Member
    Originally posted by Aeonblades
    Originally posted by DMKano
    Originally posted by Ikeda

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    I was charged for the full amount.

    My entire guild was charged for the full amount.

    Maybe it is fixed now - I can only speak from my experience.

    There are also folks on reddit who still claim that it is NOT fixed - they are still charging a full amount.

    So yeah I am not going to believe it just yet.

     

    Couple of people - just WRONG - I know for a fact that my entire guild was charged.

     

    It was a pre-auth, no money was actually taken. This thread needs to be closed due to misinformation.

    In my case, it was NOT a pre-authorization. You are TOTALLY misinformed about this situation. Zenimax actually charged me, and the money came out of my account. It's gone. They took it. Furthermore, on my account page of their website, it indicates that I will be charged again a month from now. NO FREE 30 DAYS. 

    Do you get it?

  • AeonbladesAeonblades Home, GAPosts: 2,083Member
    Originally posted by TerminalDeity
    Originally posted by Aeonblades
    Originally posted by DMKano
    Originally posted by Ikeda

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    I was charged for the full amount.

    My entire guild was charged for the full amount.

    Maybe it is fixed now - I can only speak from my experience.

    There are also folks on reddit who still claim that it is NOT fixed - they are still charging a full amount.

    So yeah I am not going to believe it just yet.

     

    Couple of people - just WRONG - I know for a fact that my entire guild was charged.

     

    It was a pre-auth, no money was actually taken. This thread needs to be closed due to misinformation.

    In my case, it was NOT a pre-authorization. You are TOTALLY misinformed about this situation. Zenimax actually charged me, and the money came out of my account. It's gone. They took it. Furthermore, on my account page of their website, it indicates that I will be charged again a month from now. NO FREE 30 DAYS. 

    Do you get it?

     

    Even if you were mistakenly charged, it's nothing that 30 minutes with tech support couldn't fix. They would probably even give you extra free time.

    Currently Playing: ESO and FFXIV
    Have played: You name it
    If you mention rose tinted glasses, you better be referring to Mitch Hedberg.

  • archeagekingarcheageking new york, NYPosts: 88Member
    one of my friend from world of warcraft, registered his standard eso edition on tuesday (4/08/14) and got charged $14.99+ tax on his credit card statement. So no its not solved. Its the only friend that i know purchased eso. If your going to registerr your retail edition of eso be wary of your bank statement and credit card statement as soon as you register your key.
  • DistopiaDistopia Baltimore, MDPosts: 16,905Member Uncommon
    Originally posted by TerminalDeity
     

    In my case, it was NOT a pre-authorization. You are TOTALLY misinformed about this situation. Zenimax actually charged me, and the money came out of my account. It's gone. They took it. Furthermore, on my account page of their website, it indicates that I will be charged again a month from now. NO FREE 30 DAYS. 

    Do you get it?

    They said the day it started if you got charged contact them and they will take care of it. THey can't just keep money they received due to an error.

    For every minute you are angry , you lose 60 seconds of happiness."-Emerson

    It is a sign of a defeated man, to attack at ones character in the face of logic and reason- Me

  • curacura WarsawPosts: 950Member Uncommon
    Originally posted by Distopia
    Originally posted by TerminalDeity
     

    In my case, it was NOT a pre-authorization. You are TOTALLY misinformed about this situation. Zenimax actually charged me, and the money came out of my account. It's gone. They took it. Furthermore, on my account page of their website, it indicates that I will be charged again a month from now. NO FREE 30 DAYS. 

    Do you get it?

    They said the day it started if you got charged contact them and they will take care of it. THey can't just keep money they received due to an error.

    Why the hell anyone should contact them? Dont they already know they got money and shouldnt they automatically give it back? [mod edit] just playing dumb, counting people wont notice.

     

    EDIT: BTW, just checked my bank account and i have one month of payment blocked. [mod edit]

  • venatsvenats Norristown, PAPosts: 106Member

    My credit card was also charged, though I set-up my account officially late monday. I had made sure to tell my card company to be wary of the charge and they had given me a call when it did indeed occur. It's now in dispute through my actual cc company and not the non-existent Zenimax support.

    They haven't fixed shit.

  • TerminalDeityTerminalDeity fairfield, OHPosts: 106Member
    Originally posted by Aeonblades
    Originally posted by TerminalDeity
    Originally posted by Aeonblades
    Originally posted by DMKano
    Originally posted by Ikeda

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    I was charged for the full amount.

    My entire guild was charged for the full amount.

    Maybe it is fixed now - I can only speak from my experience.

    There are also folks on reddit who still claim that it is NOT fixed - they are still charging a full amount.

    So yeah I am not going to believe it just yet.

     

    Couple of people - just WRONG - I know for a fact that my entire guild was charged.

     

    It was a pre-auth, no money was actually taken. This thread needs to be closed due to misinformation.

    In my case, it was NOT a pre-authorization. You are TOTALLY misinformed about this situation. Zenimax actually charged me, and the money came out of my account. It's gone. They took it. Furthermore, on my account page of their website, it indicates that I will be charged again a month from now. NO FREE 30 DAYS. 

    Do you get it?

     

    Even if you were mistakenly charged, it's nothing that 30 minutes with tech support couldn't fix. They would probably even give you extra free time.

    You might think that, but you would be wrong.

  • KarteliKarteli Providence, PAPosts: 2,646Member

    Kind of sad, but I guess if even a few percent of people don't realize they got billed extra, then it's easy money for ZOS.  Could be a real high %, who knows.  Apparently it's a rewarding "mistake" if it's still being done.

     

     

     

    Want a nice understanding of life? Try Spirit Science: "The Human History"
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  • TerminalDeityTerminalDeity fairfield, OHPosts: 106Member
    Originally posted by Aeonblades
    Originally posted by TerminalDeity
    Originally posted by Ikeda

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    I registered my payment method on Sunday, and was IMMEDIATELY charged for a month subscription, with a notice that I would be charged AGAIN exactly one month from that date. It says NOWHERE that they plan on refunding that fee, and as far as I can tell, I got screwed out of the free month that was supposed to come with the game. Needless to say, I have a ticket open with support. If it is not resolved in the next few days, I will charge back the ENTIRE amount (including the amount I paid for the game), and never touch another Zenimax product.

    I realize they will ban my account, and that's fine. Not going to just let this slide.

    It is literally the second question on their support page. You were not charged anything. /facepalm x1000.

    As I already stated, It was NOT a hold. The money was actually debited from my account. It first appeared in the "pending" section on my bank's account information page, and after 24 hours, it was ACTUALLY debited from my account. I am 40 fucking years old, I know when someone has taken money from my bank account.

  • AeonbladesAeonblades Home, GAPosts: 2,083Member
    Originally posted by TerminalDeity
    Originally posted by Aeonblades
    Originally posted by TerminalDeity
    Originally posted by Ikeda

    DMK,

    Seriously, stop trolling the game.

    The charge occurred in LIMITED quatities.  It was RESOLVED.  AND posted by Zenimax.

    The least you could do on the forums is be honest with people.  Yes it did happen to a COUPLE of people.  But has since been resolved.

    http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p1

    I registered my payment method on Sunday, and was IMMEDIATELY charged for a month subscription, with a notice that I would be charged AGAIN exactly one month from that date. It says NOWHERE that they plan on refunding that fee, and as far as I can tell, I got screwed out of the free month that was supposed to come with the game. Needless to say, I have a ticket open with support. If it is not resolved in the next few days, I will charge back the ENTIRE amount (including the amount I paid for the game), and never touch another Zenimax product.

    I realize they will ban my account, and that's fine. Not going to just let this slide.

    It is literally the second question on their support page. You were not charged anything. /facepalm x1000.

    As I already stated, It was NOT a hold. The money was actually debited from my account. It first appeared in the "pending" section on my bank's account information page, and after 24 hours, it was ACTUALLY debited from my account. I am 40 fucking years old, I know when someone has taken money from my bank account.

    Why would you go back to an older quote than the one where I suggested getting in touch with ZOS for a refund if you were really charged? No, now I think you are just trolling and filled with anger and looking for a fight.

    Everyone watch out, we got a Russell Crowe in here.

    Currently Playing: ESO and FFXIV
    Have played: You name it
    If you mention rose tinted glasses, you better be referring to Mitch Hedberg.

  • theoldgods666theoldgods666 Ripley, OHPosts: 34Member
    Wait  so the game really does charge you for the free 30 days? 
  • AeonbladesAeonblades Home, GAPosts: 2,083Member
    Originally posted by theoldgods666
    Wait  so the game really does charge you for the free 30 days? 

    No, it's only happened to a small section of players in error. ZOS is giving refunds for the error if you contact them. I found their CS to be very helpful and quick, took about 30 minutes for me to resolve an issue I had with my purchase on launch day.

    Currently Playing: ESO and FFXIV
    Have played: You name it
    If you mention rose tinted glasses, you better be referring to Mitch Hedberg.

  • theoldgods666theoldgods666 Ripley, OHPosts: 34Member
    Originally posted by Aeonblades
    Originally posted by theoldgods666
    Wait  so the game really does charge you for the free 30 days? 

    No, it's only happened to a small section of players in error. ZOS is giving refunds for the error if you contact them. I found their CS to be very helpful and quick, took about 30 minutes for me to resolve an issue I had with my purchase on launch day.

    Ah ok well it's good they fixed it than. 

  • TerminalDeityTerminalDeity fairfield, OHPosts: 106Member
    Originally posted by Aeonblades
    Originally posted by theoldgods666
    Wait  so the game really does charge you for the free 30 days? 

    No, it's only happened to a small section of players in error. ZOS is giving refunds for the error if you contact them. I found their CS to be very helpful and quick, took about 30 minutes for me to resolve an issue I had with my purchase on launch day.

    So exactly how did you contact customer service? I have had a ticket open since Monday morning, and waited on hold for a total of 3 hours now, and have not been able to resolve anything. I really am interested to know exactly what inside track you have to their customer service, since your description is the exact opposite of my experience, and everyone else's that I can find documented anywhere.

  • DistopiaDistopia Baltimore, MDPosts: 16,905Member Uncommon
    Originally posted by TerminalDeity
    Originally posted by Aeonblades
    Originally posted by theoldgods666
    Wait  so the game really does charge you for the free 30 days? 

    No, it's only happened to a small section of players in error. ZOS is giving refunds for the error if you contact them. I found their CS to be very helpful and quick, took about 30 minutes for me to resolve an issue I had with my purchase on launch day.

    So exactly how did you contact customer service? I have had a ticket open since Monday morning, and waited on hold for a total of 3 hours now, and have not been able to resolve anything. I really am interested to know exactly what inside track you have to their customer service, since your description is the exact opposite of my experience, and everyone else's that I can find documented anywhere.

    IF you're having that much trouble dispute it through your CC, you have documented proof the company charged you in error, they've acknowledged it publicly.

    For every minute you are angry , you lose 60 seconds of happiness."-Emerson

    It is a sign of a defeated man, to attack at ones character in the face of logic and reason- Me

  • AeonbladesAeonblades Home, GAPosts: 2,083Member
    Originally posted by TerminalDeity
    Originally posted by Aeonblades
    Originally posted by theoldgods666
    Wait  so the game really does charge you for the free 30 days? 

    No, it's only happened to a small section of players in error. ZOS is giving refunds for the error if you contact them. I found their CS to be very helpful and quick, took about 30 minutes for me to resolve an issue I had with my purchase on launch day.

    So exactly how did you contact customer service? I have had a ticket open since Monday morning, and waited on hold for a total of 3 hours now, and have not been able to resolve anything. I really am interested to know exactly what inside track you have to their customer service, since your description is the exact opposite of my experience, and everyone else's that I can find documented anywhere.

    I submitted a ticket on their webpage for them to call me by phone and was on the phone with them 20 minutes later. No secret or anything. Issue was resolved in 10 minutes, so 30 minutes in total. I have seen a couple of people have issues like you have with their CS and it makes me wonder if some of their employees are incompetent and I just happened to get the good ones.

    I would resubmit your ticket if I were you, and good luck getting it resolved !

    Currently Playing: ESO and FFXIV
    Have played: You name it
    If you mention rose tinted glasses, you better be referring to Mitch Hedberg.

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