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On 3/30/2014 @ approx 10:00P CST I sent ESO Support the following email -
A lot of people use the same userID in many places online. While I can see Zenimax feels strongly about security within ESO, I don't think you fully understand the impact of allowing everyone simple access to a users login name. As an example, I added a user within the game to my ignore list. By doing so the game gave me his userID. I then took that userID and looked it up on Google. In about 15 minutes I was able to find the following information out about this "anonymous person playing a video game with a fake name" -
City living in
City born in
High School graduated from
Previous 4 employers
Google maps picture of house with make/model/color of car sitting out front
Step Mothers name
(perhaps some of these are associated with secret question/answers?)
I do realize this was all available because the idiot had it all up for display on facebook, twitter, and other various websites. Anyhow, you know how some gamers go off their rocker when you steal THEIR loot or don't play the game up to their level of expectation. I'd rather not have one of them easily able to obtain that kind of information. So, to protect myself against this sort of thing I feel a random generated username will be best.
On 4/1/2014 ESO Support responded back to me with -
Thank you for contacting The Elder Scrolls Online Team.
You have requested your UserId to be changed. We are asking that you provide a list of 5 UserId's that you would like to have it changed to.
We understand there may be some concerns surrounding the userID being visible to other players in-game. We have a multi-tiered system in place to improve your security, and there are many other facets to login security besides the basic credentials in The Elder Scrolls Online. Your security is of the utmost importance, and we go to every length to make sure your information is safe and secure.
I quickly sent them back an email with the 5 UserID's that I would like to use. That was 3 going on 4 days ago. I am still waiting for a UserID change. I have not logged into the game since this time. I have opened additional support requests referencing the initial support ticket # I was given. They reply back with a canned response and close out the issue.
As a paying customer who has purchased 2 pre-order copies of the game I am not very happy with the customer support.
------ *UPDATE* ->
on 4/4/2014 ESO Support contacted me saying they will escalate my userID change request.
on 4/5/2014 ESO banned my account for 3 days. It took me 45 minutes on the phone with them before they finally told me it was because of this. They were trying to tell me it was because I used 'foul language' in game. However, on 4/8/2014 I will be able to sign in again. Nice huh? Still waiting for a userID change, which they have assured me they will get done in the next couple days.