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Being Charged 14.99 Up front Beforre 30 Days???

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  • ForgrimmForgrimm Somewhere, NJPosts: 654Member Uncommon
    Originally posted by Talrune

    Well as I said American Express confirmed it was a charge not a pre auth.  And I trust they know what they doing for their customers.

    Unfortunately that isnt always the case. I worked in customer service for a major online retailer for over 5 years. And in that time I encountered many, many instances where a pre-authorization hold was put on a customer's debit/credit card for a purchase, and the customer's bank insisted that we had actually charged the card, when in fact we had not. For some reason, the pre-authorization holds always showed up as charges to the bank reps.

  • LisaFlexy22LisaFlexy22 mesa, AZPosts: 430Member

    They already said it's a mistake if it's happened to anyone and it isn't supposed to charge till after 30 days.  It really is unreal how willing and eager so many people are in game forums to go ape shit over ever little thing, most of the time without even knowing any details or whether something said is factual or not.  It's like a good lot of you just constantly want to be upset about something.  Good lord....

     

    And I would be curious to know if the OP has even put a redeem code for having purchased the game to activate free 30 days at all before raging?  Or are you expecting your 5-day early access code to grant you 30 days?  Because it won't.

  • BigdaddyxBigdaddyx California, WAPosts: 1,985Member Uncommon
    Originally posted by LisaFlexy22

    They already said it's a mistake if it's happened to anyone and it isn't supposed to charge till after 30 days.  It really is unreal how willing and eager so many people are in game forums to go ape shit over ever little thing, most of the time without even knowing any details or whether something said is factual or not.  It's like a good lot of you just constantly want to be upset about something.  Good lord....

    People have the right to upset if they are being charged ahead of 30 days. For apologists nothing ever is a big deal.

  • Slapshot1188Slapshot1188 Boca Raton, FLPosts: 4,491Member Uncommon
    Originally posted by Bigdaddyx
    Originally posted by LisaFlexy22

    They already said it's a mistake if it's happened to anyone and it isn't supposed to charge till after 30 days.  It really is unreal how willing and eager so many people are in game forums to go ape shit over ever little thing, most of the time without even knowing any details or whether something said is factual or not.  It's like a good lot of you just constantly want to be upset about something.  Good lord....

    People have the right to upset if they are being charged ahead of 30 days. For apologists nothing ever is a big deal.

    If this is the case, you are correct.  Don't screw with people's money.   That said, from what I read on the official forums... this is actually a pre-authorization and not a charge.  Even many of the original complainers now realize this.  but again, if you were in fact CHARGED you should be mad.

     

     

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Starvault's reponse to criticism related to having a handful of players as the official "test" team for a supposed MMO: "We've just have another 10ish folk kind enough to voulenteer added tot the test team" (SIC) This explains much about the state of the game :-)

  • TalruneTalrune Cortland, ILPosts: 339Member
    Originally posted by LisaFlexy22

    They already said it's a mistake if it's happened to anyone and it isn't supposed to charge till after 30 days.  It really is unreal how willing and eager so many people are in game forums to go ape shit over ever little thing, most of the time without even knowing any details or whether something said is factual or not.  It's like a good lot of you just constantly want to be upset about something.  Good lord....

     

    And I would be curious to know if the OP has even put a redeem code for having purchased the game to activate free 30 days at all before raging?  Or are you expecting your 5-day early access code to grant you 30 days?  Because it won't.

    Well clearly you have not read all my posts on this thread wow.  Yes of course I have entered my retail key that is the only way you would be asked for a sub.

  • BigdaddyxBigdaddyx California, WAPosts: 1,985Member Uncommon
    Originally posted by Talrune
    Originally posted by LisaFlexy22

    They already said it's a mistake if it's happened to anyone and it isn't supposed to charge till after 30 days.  It really is unreal how willing and eager so many people are in game forums to go ape shit over ever little thing, most of the time without even knowing any details or whether something said is factual or not.  It's like a good lot of you just constantly want to be upset about something.  Good lord....

     

    And I would be curious to know if the OP has even put a redeem code for having purchased the game to activate free 30 days at all before raging?  Or are you expecting your 5-day early access code to grant you 30 days?  Because it won't.

    Well clearly you have not read all my posts on this thread wow.  Yes of course I have entered my retail key that is the only way you would be asked for a sub.

    That is what i wrote on last page too, entering retail key takes you to sub page by default. No surprise he didn't even bother to read and rushed straight to defend Zenimax.

    I was charged 15 bucks too so you are not alone. I sent in a  ticket for refund.

  • ravareravare Sacramento, CAPosts: 40Member

    Jesus, seriously people. If it was an error, call their billing department and get it sorted out like a normal person would. Stop making posts on forums trying to raise hell over an error.

    Use due diligence and let them know they have to fix it and get it done. And for the "omg i cant believe they did this to you!".......it was an error on Zenimax's part and they know it.....its not some tricky super conspiracy bait and switch to steal your money.

     

  • DistopiaDistopia Baltimore, MDPosts: 16,901Member Uncommon
    Originally posted by Torvaldr
    Originally posted by Distopia
    Originally posted by Torvaldr

    I've never had an mmo do that before. The craziest thing I've heard is SquareEnix used to have some weird rules about the account, but I'm sure they dropped those quite a while ago.

    I hope this is just a glitch in their billing system and not intended behavior. Either way, not cool. Well most mmo players won't find that to be very cool I think.

    "We ask that you enter a credit card, but it is only authorized. No charge is made. If you do see that a charge has been erroneously made before your included 30 days of gametime are up and have confirmed with your bank that this is the case, please let us know and we'll happily correct the error."

    That's good to know. After I thought about it for a bit I remembered LotRO having some double billing issues a couple times. That really got some heated forum posts.

    Warhammer/Mythic had the same, multiple charges I think some lost as much as $1000+ from their Bank accounts, of course it was reimbursed later. Still quite the snafu.

    For every minute you are angry , you lose 60 seconds of happiness."-Emerson

    It is a sign of a defeated man, to attack at ones character in the face of logic and reason- Me

  • Dreamo84Dreamo84 Niagara Falls, NYPosts: 3,437Member Uncommon
    Glad I waited to hit the button on my 180 day sub. I will still get it but not right away.

    image
  • DistopiaDistopia Baltimore, MDPosts: 16,901Member Uncommon
    Originally posted by makasouleater69
    Originally posted by Distopia
    Originally posted by Torvaldr

    I've never had an mmo do that before. The craziest thing I've heard is SquareEnix used to have some weird rules about the account, but I'm sure they dropped those quite a while ago.

    I hope this is just a glitch in their billing system and not intended behavior. Either way, not cool. Well most mmo players won't find that to be very cool I think.

    "We ask that you enter a credit card, but it is only authorized. No charge is made. If you do see that a charge has been erroneously made before your included 30 days of gametime are up and have confirmed with your bank that this is the case, please let us know and we'll happily correct the error."

    Yeah that mystery department, they keep spamming my email with. Saying they are investigating, I wounder how many weeks that will take them. Good luck with the customer service on the phone, all they are gonna tell you is, we have to send it to another department, we will get back to you some time.

    You know you're one of the first to call a fan out for the opposite of this kind of thing. I'm sorry but do you really think they can get away with stealing peoples money? When the company is admitting to possible defunct charges, how hard do you really think it's going to be to reverse this charge?

    For every minute you are angry , you lose 60 seconds of happiness."-Emerson

    It is a sign of a defeated man, to attack at ones character in the face of logic and reason- Me

  • TalruneTalrune Cortland, ILPosts: 339Member
    Originally posted by Fendel84M
    Glad I waited to hit the button on my 180 day sub. I will still get it but not right away.

    Exactly that was the point of the post at the start to let folks now wether a pre auth or a charge(most mmos never do the full sub amount ever as a hold or charge up front0

     

    but it slowly unraveled lol but yeah either way I love the game it was just a pooor  choice for  a merchant they are using to process their subs I am sure the processor is not a great one.

  • ilivesilives Fort Dodge, KSPosts: 418Member
    Originally posted by Bigdaddyx
    Originally posted by ilives
    Originally posted by Talrune
    Originally posted by ianicus
    Originally posted by Talrune

    In my 17 years of playing mmos I honestly never recalled a mmo that ad 30 days game time charging your credit card for the following month before the 30 days are up...never. 

    Yeah there may be a 1.00 auth charge and I though perhaps the 14.99 was the same thing and will fall off.  I called American Express and t hey said no this is an actual merchant charge not a pre auth and will not fall off. 

     

    Very deceiving on their part Zenimax.  Having American Express remove that charge as well. I don't mind if they specified you have to pay your sub up front then get 30 days free but that has never been like this for any other mmo I have ever played.

    I would say this was a billing error in thier system. It can happen easy enough, tons of MMO's out there have had billing issues, double charges, etc. Its too bad it had to happen in the first month, but as they have replied in thier forums, they are admitting that if there was a charge it would be an error, and are there to help correct it. Anything else is worthless speculation and trolling.

    To be  clear my  original post was before they admitted this so i was not trolling.

    You failed to mention you went in and setup your Subscription.

    Huh? ofcourse has to set up a  susbcription so that they charge him after 30 days and not now.

    Really getting tired of fans defending Zenimax for every single error and blunder since day one.

    I didn't have to set up a Subscription and I'm hardly a fan.  I'm tired of people making generalizations based on ignorance.

    Where have all the "good" shills gone?

  • PemminPemmin Posts: 340Member Uncommon
    Originally posted by Talrune
    I mean it is not a huge deal just seems deceptive.

    This statement seems to cover pretty much everything TESO marketing and billing does.

  • BigdaddyxBigdaddyx California, WAPosts: 1,985Member Uncommon
    Originally posted by ilives
    Originally posted by Bigdaddyx
    Originally posted by ilives
    Originally posted by Talrune
    Originally posted by ianicus
    Originally posted by Talrune

    In my 17 years of playing mmos I honestly never recalled a mmo that ad 30 days game time charging your credit card for the following month before the 30 days are up...never. 

    Yeah there may be a 1.00 auth charge and I though perhaps the 14.99 was the same thing and will fall off.  I called American Express and t hey said no this is an actual merchant charge not a pre auth and will not fall off. 

     

    Very deceiving on their part Zenimax.  Having American Express remove that charge as well. I don't mind if they specified you have to pay your sub up front then get 30 days free but that has never been like this for any other mmo I have ever played.

    I would say this was a billing error in thier system. It can happen easy enough, tons of MMO's out there have had billing issues, double charges, etc. Its too bad it had to happen in the first month, but as they have replied in thier forums, they are admitting that if there was a charge it would be an error, and are there to help correct it. Anything else is worthless speculation and trolling.

    To be  clear my  original post was before they admitted this so i was not trolling.

    You failed to mention you went in and setup your Subscription.

    Huh? ofcourse has to set up a  susbcription so that they charge him after 30 days and not now.

    Really getting tired of fans defending Zenimax for every single error and blunder since day one.

    I didn't have to set up a Subscription and I'm hardly a fan.  I'm tired of people making generalizations based on ignorance.

    Yeah sure..even though putting the retail key takes you to sub page and there is no way to validate it without setting up a sub first.

    Stop talking BS.

  • TalruneTalrune Cortland, ILPosts: 339Member

    So keep in mind i'm using American Express card and I alerted them to my payment method in my inital response via email and on phone.  Here is the response just pointing out AMEX is not mentioned and I am clearly using that.  

     

    Response By Email (Linwood) (04/03/2014 09:47 PM)

     

    Greetings Adventurer,

     

    Players setting up their subscription plan using Visa, MasterCard or PayPal may see an initial transaction against their account. However, this transaction is only temporary. The charge represents an authorization check against the account provided, and will be removed once the authorization check is complete. American Express card holders may see a  transaction this may not be a hold but a charge due to our merchant and the charge against their account may take anywhere from 30-60 days to resolve.

    If you have any further questions or problems, any of us here at the Elder Scrolls Online Support Team will be happy to assist you with them.

    Sincerely,

    Linwood F.

    ESO Support Team

     
  • BeansnBreadBeansnBread PshPosts: 5,498Member Uncommon
    For players using American Express, the transaction is also temporary although the authorization check against their account may take anywhere from 3-7 days to resolve.
  • DistopiaDistopia Baltimore, MDPosts: 16,901Member Uncommon
    Originally posted by Talrune

    So keep in mind i'm using American Express card and I alerted them to my payment method in my inital response via email and on phone.  Here is the response just pointing out AMEX is not mentioned and I am clearly using that.  

     

    Response By Email (Linwood) (04/03/2014 09:47 PM)

     

    Greetings Adventurer,

     

    Players setting up their subscription plan using Visa, MasterCard or PayPal may see an initial transaction against their account. However, this transaction is only temporary. The charge represents an authorization check against the account provided, and will be removed once the authorization check is complete. the transaction is also temporary although the authorization check against their account may take anywhere from 3-7 days to resolve.

    If you have any further questions or problems, any of us here at the Elder Scrolls Online Support Team will be happy to assist you with them.

    Sincerely,

    Linwood F.

    ESO Support Team

     

    Yeah typical chain response.

    For every minute you are angry , you lose 60 seconds of happiness."-Emerson

    It is a sign of a defeated man, to attack at ones character in the face of logic and reason- Me

  • ilivesilives Fort Dodge, KSPosts: 418Member
    Originally posted by Bigdaddyx
    Originally posted by ilives
    Originally posted by Bigdaddyx
    Originally posted by ilives
    Originally posted by Talrune
    Originally posted by ianicus
    Originally posted by Talrune

    In my 17 years of playing mmos I honestly never recalled a mmo that ad 30 days game time charging your credit card for the following month before the 30 days are up...never. 

    Yeah there may be a 1.00 auth charge and I though perhaps the 14.99 was the same thing and will fall off.  I called American Express and t hey said no this is an actual merchant charge not a pre auth and will not fall off. 

     

    Very deceiving on their part Zenimax.  Having American Express remove that charge as well. I don't mind if they specified you have to pay your sub up front then get 30 days free but that has never been like this for any other mmo I have ever played.

    I would say this was a billing error in thier system. It can happen easy enough, tons of MMO's out there have had billing issues, double charges, etc. Its too bad it had to happen in the first month, but as they have replied in thier forums, they are admitting that if there was a charge it would be an error, and are there to help correct it. Anything else is worthless speculation and trolling.

    To be  clear my  original post was before they admitted this so i was not trolling.

    You failed to mention you went in and setup your Subscription.

    Huh? ofcourse has to set up a  susbcription so that they charge him after 30 days and not now.

    Really getting tired of fans defending Zenimax for every single error and blunder since day one.

    I didn't have to set up a Subscription and I'm hardly a fan.  I'm tired of people making generalizations based on ignorance.

    Yeah sure..even though putting the retail key takes you to sub page and there is no way to validate it without setting up a sub first.

    Stop talking BS.

    There where no "keys" for pre-orders. image

    Where have all the "good" shills gone?

  • TalruneTalrune Cortland, ILPosts: 339Member
    Originally posted by ilives
    Originally posted by Bigdaddyx
    Originally posted by ilives
    Originally posted by Bigdaddyx
    Originally posted by ilives
    Originally posted by Talrune
    Originally posted by ianicus
    Originally posted by Talrune

    In my 17 years of playing mmos I honestly never recalled a mmo that ad 30 days game time charging your credit card for the following month before the 30 days are up...never. 

    Yeah there may be a 1.00 auth charge and I though perhaps the 14.99 was the same thing and will fall off.  I called American Express and t hey said no this is an actual merchant charge not a pre auth and will not fall off. 

     

    Very deceiving on their part Zenimax.  Having American Express remove that charge as well. I don't mind if they specified you have to pay your sub up front then get 30 days free but that has never been like this for any other mmo I have ever played.

    I would say this was a billing error in thier system. It can happen easy enough, tons of MMO's out there have had billing issues, double charges, etc. Its too bad it had to happen in the first month, but as they have replied in thier forums, they are admitting that if there was a charge it would be an error, and are there to help correct it. Anything else is worthless speculation and trolling.

    To be  clear my  original post was before they admitted this so i was not trolling.

    You failed to mention you went in and setup your Subscription.

    Huh? ofcourse has to set up a  susbcription so that they charge him after 30 days and not now.

    Really getting tired of fans defending Zenimax for every single error and blunder since day one.

    I didn't have to set up a Subscription and I'm hardly a fan.  I'm tired of people making generalizations based on ignorance.

    Yeah sure..even though putting the retail key takes you to sub page and there is no way to validate it without setting up a sub first.

    Stop talking BS.

    There were no "keys" for pre-orders. image

    clearly man your a troll here have some food 

  • Dren_UtogiDren_Utogi OuterSpacePosts: 1,707Member Uncommon
    Originally posted by Talrune

    Originally posted by ilives
    Originally posted by Bigdaddyx
    Originally posted by ilives
    Originally posted by Bigdaddyx
    Originally posted by ilives
    Originally posted by Talrune
    Originally posted by ianicus
    Originally posted by Talrune
    In my 17 years of playing mmos I honestly never recalled a mmo that ad 30 days game time charging your credit card for the following month before the 30 days are up...never.  Yeah there may be a 1.00 auth charge and I though perhaps the 14.99 was the same thing and will fall off.  I called American Express and t hey said no this is an actual merchant charge not a pre auth and will not fall off.    Very deceiving on their part Zenimax.  Having American Express remove that charge as well. I don't mind if they specified you have to pay your sub up front then get 30 days free but that has never been like this for any other mmo I have ever played.

    I would say this was a billing error in thier system. It can happen easy enough, tons of MMO's out there have had billing issues, double charges, etc. Its too bad it had to happen in the first month, but as they have replied in thier forums, they are admitting that if there was a charge it would be an error, and are there to help correct it. Anything else is worthless speculation and trolling.

    To be  clear my  original post was before they admitted this so i was not trolling.

    You failed to mention you went in and setup your Subscription.

    Huh? ofcourse has to set up a  susbcription so that they charge him after 30 days and not now.

    Really getting tired of fans defending Zenimax for every single error and blunder since day one.

    I didn't have to set up a Subscription and I'm hardly a fan.  I'm tired of people making generalizations based on ignorance.

    Yeah sure..even though putting the retail key takes you to sub page and there is no way to validate it without setting up a sub first.

    Stop talking BS.

    There were no "keys" for pre-orders. image

    clearly man your a troll here have some food 

     

    There were keys for pre-order. I had to enter one to get early access.

    reviews are !@#$ing stupid. Play what you love.

  • flizzerflizzer Manchester, NHPosts: 1,550Member Uncommon
    Will most of you continue playing ESO?   Yes.   They do it because they can.   Gamers will put up with almost anything if it is a game they want to play.
  • ilivesilives Fort Dodge, KSPosts: 418Member
    Originally posted by Talrune
    Originally posted by ilives
    Originally posted by Bigdaddyx
     

    There were no "keys" for pre-orders. image

    clearly man your a troll here have some food 

    Clearly you have no idea what youre talking about, my account DOES NOT have a Subscription.

    Where have all the "good" shills gone?

  • BigdaddyxBigdaddyx California, WAPosts: 1,985Member Uncommon
    Originally posted by ilives
    OThere where no "keys" for pre-orders. image

    Huh? i got three keys.

    One for pre purchase which gave me early access, one for bonus explorer pack and i got another one today for the release date.

    Its ironic that you were the one calling other ignorants when you yourself don't know half of what you are saying.

  • DistopiaDistopia Baltimore, MDPosts: 16,901Member Uncommon
    Originally posted by Talrune
    Originally posted by ilives
     

    There were no "keys" for pre-orders. image

    clearly man your a troll here have some food 

    HE was certainly not trolling there, he's right ..well partially. some people have not received keys for retail yet, one reason you always see the annual extended early access post at every launch. Many haven't received their actual box either.

    For every minute you are angry , you lose 60 seconds of happiness."-Emerson

    It is a sign of a defeated man, to attack at ones character in the face of logic and reason- Me

  • fantasyfreak112fantasyfreak112 Orange County, CAPosts: 499Member

    The worst thing I've seen is Square used to delete every FFXI account after 3 months of inactivity forcing you to rebuy the game if you want to play again.

     

    This is up there though lol

This discussion has been closed.