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Let me explain, I was a pure devotee to this game, i loved it!
After being hacked twice ( once by a actual virus the second my roommate at the time jacked it) they will not assist you.
It doesn't matter how long or how much you paid. They will perm close the account. I dumped more money than i wish to share with you all on this game, its insane.
Then FC customer support wont even assist or help me in getting my original character back, Its not being played and they know it. Like i told them "why bother?" I'm not going to restart, i can't it's just too much work to re-do ( full AA's etc)
I guess i should keep my shit on lock easier but i mean this could happen to anyone and not just me. Why would they want to push a customer away when they are a walking jackpot? I don't understand it...