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My wife tried to log in to her account from her friends computer and the Blizzard alarms went off and "Locked" her account.
So we didn't think it was that big a deal, after all, it was a iMac her friend has, hehe. But when we created a ticket with customer support, they insisted that a copy of "photo ID" be included in a text file along with all of her information regarding the WOW account including her secret answer, to a question she never chose.
An instant red flag went up my spine and so I wrote back to the support rep asking, "Why they needed photo ID, when they have nothing to compare it to? And that she won't be providing photo ID, due to the fact that it contains far more information than a simple name and address and DOB. Which could be used to steal someone's identity and destroy their lives."
So I just sent what I would normally send, like name address and DOB, plus server, character names, guild etc.
We didn't receive a reply for 4 days, so I wrote a new ticket asking about the first ticket, but added, " I really can't see why you would request documentation that is national and international, (because Passport, was one of their prerequisites) and can be used to do so much damage to someone's life. I thought it was a breach of privacy, because although Blizzard are a huge company and God forbid they would do anything untoward with the information, but they are a private company and I simply don't feel safe giving them that info. The only reason I could think of that they would be able to verify someone's photo ID, was by breaching that persons privacy yet again, by using a social network, like Facebook."
Needless to say, I got a reply very fast, but the support rep was in damage control mode. The support emails were addressed as "no-reply+ and he said that they hadn't received the text files, but that he had sent a instant password reset link, which I used, and bingo, her account was unlocked.
The kicker is, He said he never received any information about her account...!!! So why the instant access...???
Never Expect and Never Oblige...!!!