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Often after patches, games will have bugs and glitches and the developers will take the servers down for patching. That's what I've experienced, until now.
This is the attitude I'm talking about:
Due to the structural upgrade of the game servers, small number of players may suffer several bugs with converting research data from version 1.35 to the version 1.37. All players experiencing these issues will receive compensation.
I don't get paid by this company and I'm not a shill. I just want to say I'd like to see more developers take this kind of attitude toward their player base. I've been entirely satisfied with any questions or problems I've had and the CS has been excellent whether it was an issue with a game or something I misunderstood. They are continually trying to make their game better and taking into account feedback from the players. They actually implement it with patches.
Who are the other developers that are doing a good job and respecting their players?