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Purchased the game back when it released, and played for a couple of months. A few weeks ago I decided to play it some, but I can't remember my password.
Remembering my password is odd, since when I try to log into my account to download the game it automatically puts the password in for me, which means that I saved it with the browser option. That and I was pretty sure I knew the password.
No big deal, I do this often and need to reset passwords on a rather regular basis because I never remember them. Click the link for the "can't remember password". They want information I don't have, like the serial code that was emailed to me when I purchased the game. Obviously I'm not the sharpest tool in the shed because I don't have the email with the serial code, which is also odd to me because I'm sure if the email had said that I would need this code in order to change my password in future, and knowing how I constantly need to do that, I would have saved the email. Alas, I did not save the email.
So I email support and explain to them what's going on. This was a few weeks ago. They wanted other information, like what server was I on, what was the date I purchased the game, when was the last time I played, what are my character names and professions, what credit cards did I use. Some of this I could give them, mainly what race and class my characters where, and even a couple of names; the rest, however, not possible. Something like 6 emails all asking me for the same information over and over again.
After a few weeks, in which I heard nothing from Arena net over the last week, I get an email with a link to reset my password as well as a thanks for being patient.
The link doesn't work.
Right this moment, I seriously @#%$& hate Arena net.