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Make it simple :
Do anyone here ever feel mad ...
when your fail to enchant your gears ?
When you fail to craft something ?
When boss that you hard work to take down drop random trash ?
When chest box reward drop a crap ?
When quest ask for 10 rats tail with 5% change drop ?
When developers ninja patch and change drop rate ?
The joy they bring are little but most time it cause you mad.
So why we keep the random gamble ?