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How do you treat a newb?

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  • usuckmmorpgcomusuckmmorpgcom c, KYPosts: 1,348Member
    Originally posted by Icewhite
    Originally posted by grimgryphon

    Poll biased toward a particular point of view.

    None of the above.

    If you ever find any poll that is not, on this site, given this software: Please, alert the authorities. Homeland Security needs to know.

    So in other words, you created a poll to direct people to the answer you wanted to hear because you were too lazy to write 8-10 additional words stating your opinion. Gotcha.

  • Mr.KujoMr.Kujo SwinoujsciePosts: 383Member

    Originally posted by Icewhite

    Explanation: I recently watched this happen. Simple question to answer, no more than five words.

    The newb in question first received at least ten general-chat answers, ranging from completely unhelpful to completely abusive, before someone gave him a straight answer.

    And we've alllllll seen examples over the years, right?

     

    The problem is that from my experience 99% of the time people ask about something, that will be explained to them by the game in the next 5 minutes. It is like they have patience of a child, I mean for the love of god, at least finish the game introduction, before you will start asking questions.

    Every game I played in the last few years was a hand holder theme park... meaning, that guidance is so clear and obvious, that if you don't know something, it means you do not need to know it yet. Like every single game has at least 100 questions a day from lvl 5 guys about where to get a mount, or when will I be able to get into dungeon etc etc. while it is pretty clear that a game wouldn't try to make that information hidden from you. It should be reasonable to assume you will get some quest that explains mounts or dungeons and shows you where to get them at one point, probably soon.

    I have yet to see a game (I am talking about the new titles I played) where some information is obscured and hidden from player in a way, that he would need other players to show him, everything is put out on a plate. Yet questions like that are asked over and over.

    Maybe if he didn't read anything at all while doing tutorial and just ran through it, but then I think he doesn't deserve help. I mean... why would I give you 1 minute of my time to help, if you couldn't give 10 seconds of your time to read information, the game has put right in your face, right?

    So even though to answer you question I tend to just ignore this type of questions, I can fully understand how someone can get annoyed by that and even become offensive and angry. It can be frustrating ,especially when you have seen it so many times. Repetitiveness always adds to frustration.

    If someone asks legit question, but like I said it is 1% of the time, I will answer with pleasure if I have time. But like I said, this is rare. And if I wanted to answer every question I would need to do only this entire day... And of course, I prioritize helping guild mates, so I barely ever have time to help random strangers.

  • Afro-ThunderAfro-Thunder Knoxville, TNPosts: 74Member Uncommon

    I have found that in games equipped with a marked "Help" chat tab, it helps to control those issues to a point. The vets who really want to help hang out in that channel and questions go answered pretty quickly and in a friendly tone.

     

     

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  • IcewhiteIcewhite Elmhurst, ILPosts: 6,403Member
    Originally posted by grimgryphon
    Originally posted by Icewhite
    Originally posted by grimgryphon

    Poll biased toward a particular point of view.

    None of the above.

    If you ever find any poll that is not, on this site, given this software: Please, alert the authorities. Homeland Security needs to know.

    So in other words, you created a poll to direct people to the answer you wanted to hear because you were too lazy to write 8-10 additional words stating your opinion. Gotcha.

    So in other words...oh, never mind, you totally win (1E+17 forum points!), take me away internet cop.

    Done condescending at each other, or shall we continue for a few more exchanges?

    Self-pity imprisons us in the walls of our own self-absorption. The whole world shrinks down to the size of our problem, and the more we dwell on it, the smaller we are and the larger the problem seems to grow.

  • IcewhiteIcewhite Elmhurst, ILPosts: 6,403Member
    Originally posted by Afro-Thunder

    I have found that in games equipped with a marked "Help" chat tab, it helps to control those issues to a point. The vets who really want to help hang out in that channel and questions go answered pretty quickly and in a friendly tone.

     

     

    That's actually a really good idea. Where did you bump into that one?

    Self-pity imprisons us in the walls of our own self-absorption. The whole world shrinks down to the size of our problem, and the more we dwell on it, the smaller we are and the larger the problem seems to grow.

  • AdalwulffAdalwulff Sacramento, CAPosts: 1,152Member

    Well the poll is kinda borked, I couldn't pick any of your choices

    To answer though, I have never called anyone a noob, and I try and help

    If the player refuses to do any research or thinking on their own, then I just ignore them

    image
  • IcewhiteIcewhite Elmhurst, ILPosts: 6,403Member
    Originally posted by Adalwulff

    Well the poll is kinda borked, I couldn't pick any of your choices

    To answer though, I have never called anyone a noob, and I try and help

    If the player refuses to do any research or thinking on their own, then I just ignore them

    Bravo (and, realizing that folk could insert their own tone there, I genuinely mean bravo).

    Self-pity imprisons us in the walls of our own self-absorption. The whole world shrinks down to the size of our problem, and the more we dwell on it, the smaller we are and the larger the problem seems to grow.

  • DrCokePepsiDrCokePepsi Boston, MAPosts: 158Member

    I like to pride myself in being the helpful/ nice player that people can talk to, but I can sometimes instantly tell whether someone is worth the time or not.

    There's those who are there for 5 minutes and are asking blunt, rude, or just unnecessary questions, then there are those who are asking legitimate questions with a personable tone. Those are the ones I typically help and guide.

    Most of my time is spent in guild chat anyhow so I'm typically helping out the newbies in the guild if anything.

  • Neo_ViperNeo_Viper NotyourbusinessPosts: 598Member
    Originally posted by Icewhite
    Originally posted by Afro-Thunder

    I have found that in games equipped with a marked "Help" chat tab, it helps to control those issues to a point. The vets who really want to help hang out in that channel and questions go answered pretty quickly and in a friendly tone.

     

     

    That's actually a really good idea. Where did you bump into that one?

    LOTRO has an "advice" channel I used to leave "on" to help newbies. It was nicely moderated so it was quite useful.

    My computer is better than yours.

  • RidelynnRidelynn Fresno, CAPosts: 4,163Member Uncommon

    Well, it depends.

    I know when I was playing EQ several years ago, it wasn't uncommon to see people buy/ebay pre-leveled characters. That allowed them to jump right into the high end content, but skip the (pretty painful in EQ) leveling process.

    It was apparent when this happened. A L50 character with decent equipment asking stupid questions - of which anyone who actually leveled to 50 would definitely know.

    To those people, I definitely wouldn't go out of my way to help them, even if the answer was only 5 words of text and all it required me to do was lift my fingers a few times. All because they didn't respect the game enough to actually play it - in my eyes, they cheated.

    Now if I see a low level character asking the same question - no problem to answer that, go run over and show them, whatever it takes. Because that's what good members of a good community should do - foster new players, because those become good players eventually.

  • IcewhiteIcewhite Elmhurst, ILPosts: 6,403Member
    Originally posted by DrCokePepsi

    newbies in the guild

    Actually made me blink, until I thought about it.

    Newbies is a relative term. Raiding guild can have newbies (to raiding), for example.

    Played-for-half-an-hour players can find people who are newbies (relative even to them).

    Self-pity imprisons us in the walls of our own self-absorption. The whole world shrinks down to the size of our problem, and the more we dwell on it, the smaller we are and the larger the problem seems to grow.

  • DrakynnDrakynn The Pas, MBPosts: 2,030Member

    it depends on what your goal is.

    If you want the game your playing to thrive then you help new people out because bringing new people to the game and having them stay is what keeps a game growing and thriving.

    If on the other hand you just want to see things burn...

    However some questions asked in general are so blatantly stupid it's hard to resist I know.

    We all start as newbs soem people seem to forget that.

    Now noobs on the other hand...noobs are people who are bad players and who never learn from their mistakes or others and usually refuse advice and see it as an insult.This designation is not based on experience but attitude and continued idiocy.Noobs are best avoided and ignored.

  • IcewhiteIcewhite Elmhurst, ILPosts: 6,403Member
    Originally posted by Neo_Viper
    Originally posted by Icewhite
    Originally posted by Afro-Thunder

    I have found that in games equipped with a marked "Help" chat tab, it helps to control those issues to a point. The vets who really want to help hang out in that channel and questions go answered pretty quickly and in a friendly tone.

     

     

    That's actually a really good idea. Where did you bump into that one?

    LOTRO has an "advice" channel I used to leave "on" to help newbies. It was nicely moderated so it was quite useful.

    It's a hopeful sign for the internet.

    Anyway, despite the biased results, some stuff to think about from ye olde thread, thanks ya'll. (off to lunch)

    Self-pity imprisons us in the walls of our own self-absorption. The whole world shrinks down to the size of our problem, and the more we dwell on it, the smaller we are and the larger the problem seems to grow.

  • DrCokePepsiDrCokePepsi Boston, MAPosts: 158Member


    Originally posted by Icewhite
    Originally posted by DrCokePepsi newbies in the guild
    Actually made me blink, until I thought about it.

    Newbies is a relative term. Raiding guild can have newbies (to raiding), for example.

    Played-for-half-an-hour players can find people who are newbies (relative even to them).



    When I'm in a guild there are those select few people who join with little experience, as long as they log on often enough and show a dedication to the game, they can remain in the guild and as they grow in experience they do more with the guild. Guilds are a community, both low in level and high.

    But yes, I also help the ones newbie relative to me as in people who haven't run a specific dungeon, or need help with a quest so on and so forth.

  • Afro-ThunderAfro-Thunder Knoxville, TNPosts: 74Member Uncommon
    Originally posted by Icewhite
    Originally posted by Afro-Thunder

    I have found that in games equipped with a marked "Help" chat tab, it helps to control those issues to a point. The vets who really want to help hang out in that channel and questions go answered pretty quickly and in a friendly tone.

     

     

    That's actually a really good idea. Where did you bump into that one?

    Wurm Online, The Settlers Online, and CoX to name a few.

    Honestly, they are few and far between, but for the life of me I don't understand why any game with an in-game chat system does not have a "help" channel on the chat tabs by default... Shoot, you could even make it removable for those who don't want it.

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  • RobokappRobokapp Dublin, OHPosts: 5,205Member Uncommon

    I always help with UI questions.

     

    the elitist in me likes proving his superior knowledge.

    the nice guy in me likes providing help.

    the roleplayer in me knows UI is an OOC concept hence should not be something affecting a player.

    image

  • Po_ggPo_gg Twigwarren, WestfarthingPosts: 2,712Member Uncommon
    Originally posted by Afro-Thunder
    Originally posted by Icewhite
    Originally posted by Afro-Thunder

    I have found that in games equipped with a marked "Help" chat tab, it helps to control those issues to a point. The vets who really want to help hang out in that channel and questions go answered pretty quickly and in a friendly tone.

     

     

    That's actually a really good idea. Where did you bump into that one?

    Wurm Online, The Settlers Online, and CoX to name a few.

    Honestly, they are few and far between, but for the life of me I don't understand why any game with an in-game chat system does not have a "help" channel on the chat tabs by default... Shoot, you could even make it removable for those who don't want it.

    Plus in Cryptic's games, maybe a heritage from CoH. LotRO has an Advice channel (next to the plain old OOC), Funcom games have it too (NPH, as in Neil P new player help), etc... I thought it's a common thing.

     

    To the question, I can't vote, the first 4 options are lame, and I don't like muffins :) Jokes aside, I think it takes almost no time to answer them (or even help them), it's good to the community and the game as well. Trolling is pointless...

  • IcewhiteIcewhite Elmhurst, ILPosts: 6,403Member
    Originally posted by Po_gg
    Originally posted by Afro-Thunder
    Originally posted by Icewhite
    Originally posted by Afro-Thunder

    I have found that in games equipped with a marked "Help" chat tab, it helps to control those issues to a point. The vets who really want to help hang out in that channel and questions go answered pretty quickly and in a friendly tone.

     

     

    That's actually a really good idea. Where did you bump into that one?

    Wurm Online, The Settlers Online, and CoX to name a few.

    Honestly, they are few and far between, but for the life of me I don't understand why any game with an in-game chat system does not have a "help" channel on the chat tabs by default... Shoot, you could even make it removable for those who don't want it.

    Plus in Cryptic's games, maybe a heritage from CoH. LotRO has an Advice channel (next to the plain old OOC), Funcom games have it too (NPH, as in Neil P new player help), etc... I thought it's a common thing.

    Sounds like it's becoming more so. Game producers (at least) understand that newbs have actual, very real, value to all games.

    Anyone want a Slider?

    Self-pity imprisons us in the walls of our own self-absorption. The whole world shrinks down to the size of our problem, and the more we dwell on it, the smaller we are and the larger the problem seems to grow.

  • ReklawReklaw Am.Posts: 6,474Member Uncommon
    Originally posted by Icewhite

    A newb asks a question about the game's interface (an easy--but not instantly apparent--one).

     

     I will think to myself, Geez really?....but will respond with an kind answer to his or her question.

    However I will not answer or respond to questions like: What's the best class? What's the fastest way to cap lvl.....

  • KyleranKyleran Tampa, FLPosts: 19,966Member Uncommon
    Originally posted by Loktofeit
    Originally posted by Icewhite
    Originally posted by Loktofeit

    That could be either that one game's playerbase, the particular server's playerbase or even a time of day thing. Can't really judge a community on one question.

    Sure; and "just having a rotten day" is an explanation too.

    But there are definitely communities that are toxic to newbs. How do we turn them around?

    Depends who "we" is. The players? It's not their job. It would be nice to see them do it - it could even be considered right for them to try to turn around the bad apples - but I do not expect them to. The devs? That's part of the job of the community team, although some are just glorified forum moderators and social media spammers.

    This is exactly who I'm expecting to see it from.  Back in the early days when MMO's were small budget, (and less corporate) providing good customer service including active in game moderation of chat channels and behavior was the standard.

    Now this has all but gone away as being too "expensive".  Dammit, I'm not giving you a 15.00 a month so they can turn around and use it all to create their next game, some of that is supposed to go to properly servicing the game I'm currently playing.

     

    In my day MMORPG's were so hard we fought our way through dungeons in the snow, uphill both ways.
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  • MorrokMorrok MunichPosts: 130Member


    Originally posted by Icewhite
    A newb asks a question about the game's interface (an easy--but not instantly apparent--one).

    None of your answers do even remotely represent a viable reaction imo.
    If the answer isn't "instantly apparent", then the core of the issue is with the game's docs.

    IMO questions show interest, and there's no "noobish question", only noobish behavior.
    questions deserve an honest/earnest answer, noobish behavor deserves only being put on /ignore.

  • AlBQuirkyAlBQuirky Sioux City, IAPosts: 3,828Member

    Interesting that there is no "I'll help them." answer in the poll. ALL of the answers are negative, "Damn Newbies!" answers. Muffins does not even cover being nice. Or is muffins supposed to be the default "I'll be nice and answer the question." choice?

    Did I miss something?

    - Al

    Personally the only modern MMORPG trend that annoys me is the idea that MMOs need to be designed in a way to attract people who don't actually like MMOs. Which to me makes about as much sense as someone trying to figure out a way to get vegetarians to eat at their steakhouse.
    - FARGIN_WAR

  • Mr.KujoMr.Kujo SwinoujsciePosts: 383Member
    Originally posted by AlBQuirky

    Interesting that there is no "I'll help them." answer in the poll. ALL of the answers are negative, "Damn Newbies!" answers. Muffins does not even cover being nice. Or is muffins supposed to be the default "I'll be nice and answer the question." choice?

    Did I miss something?

    The case is:

    "A newb asks a question about the game's interface (an easy--but not instantly apparent--one)."

     

    The question is:

    "your first, instinctive response, no other data":

    So I guess the answer:

    Is the newb... Struggling with an unintuitive gui?

     

    would be the good one, since it means you are relating to newbs problems and you are willing to help. And it is the most picked answer too. But I might have got it wrong.

  • AlBQuirkyAlBQuirky Sioux City, IAPosts: 3,828Member


    Originally posted by Mr.Kujo

    Originally posted by AlBQuirky
    Interesting that there is no "I'll help them." answer in the poll. ALL of the answers are negative, "Damn Newbies!" answers. Muffins does not even cover being nice. Or is muffins supposed to be the default "I'll be nice and answer the question." choice? Did I miss something?
    The case is:"A newb asks a question about the game's interface (an easy--but not instantly apparent--one)."The question is:"your first, instinctive response, no other data":So I guess the answer:Is the newb... Struggling with an unintuitive gui?would be the good one, since it means you are relating to newbs problems and you are willing to help. And it is the most picked answer too. But I might have got it wrong.
    I guess. I just do not think that way. I don't analyze and question that kind of newbie question. I don't compare their troubles with my own.

    - Al

    Personally the only modern MMORPG trend that annoys me is the idea that MMOs need to be designed in a way to attract people who don't actually like MMOs. Which to me makes about as much sense as someone trying to figure out a way to get vegetarians to eat at their steakhouse.
    - FARGIN_WAR

  • Po_ggPo_gg Twigwarren, WestfarthingPosts: 2,712Member Uncommon
    Originally posted by Mr.Kujo
    Originally posted by AlBQuirky

    Interesting that there is no "I'll help them." answer in the poll. ALL of the answers are negative, "Damn Newbies!" answers. Muffins does not even cover being nice. Or is muffins supposed to be the default "I'll be nice and answer the question." choice?

    Did I miss something?

    The case is:

    "A newb asks a question about the game's interface (an easy--but not instantly apparent--one)."

     

    The question is:

    "your first, instinctive response, no other data":

    So I guess the answer:

    Is the newb... Struggling with an unintuitive gui?

     

    would be the good one, since it means you are relating to newbs problems and you are willing to help. And it is the most picked answer too. But I might have got it wrong.

    Maybe I'm overthinking it, but when I wrote before that no right option for me I ment, that this one is a bit negative as well. Newb, as it's in the name itself, is a newcomer - I can't know from where, and what background. Someone also mentioned before, most newer mmo's are designed (either willingly or just by a subconscious way) with an mmo mindset, with a goal that mmo players could feel themselves "at home" right away.

    So if that newb is a newcomer to gaming at all (an elder with some free time, or a mom at home with a kid - both not unusual in LotRO for example), or coming from a different genre and new in mmo's (an fps-fanatic buddy of mine had some issues when first tried an mmo, and it was even a mouse-target one), it can happen that s/he will have some questions.

    And it's not the gui's fault, let's say s/he can play the game, can navigate in the settings, etc., and bumps into Target assist on/off :)

    My rule of thumb is that if I have the time, I'd like to help.

     

    Edit: AlBQ was quicker :)

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